E-bay's guarantee, an empty promise.
Ref item#251601831554
As a buyer I purchased an automobile for parts. The ad said that it was a complete car with rust free body & frame, and engine & tranny that ran just one year earlier, but will need rebuilt. I called the seller and he said again it was rust free, had the correct engine and would run with just a little work, but the whole interior was trashed & it had no brakes no brakes. I paid $3000. 00 for it plus $700.00 for transport. Before I bid, the last thing I saw was the "buy with confidence ebay guarantee"
When the car arrived, the trunk floor & lid were rotted out, the back floor was rusted and arrived full of water & mud. Some of the body had rust holes and there clearly had been previous body work done. I then found out many parts were missing and the engine was the wrong engine completely, and never ran because it was not even fully assembled.
I contacted the seller, and he claimed his "friend" must have taken some parts from the car and also must have mickey moused some items. Then he admitted that the pictures he used were years old and that the car was sitting in a field hidden in the weeds those years. He then went on to say the money was gone, spent on medical bills. A liar for sure.
I filed a claim with e-bay. I get a call from a woman who is talking fast who say's, "we are denying your claim & since we don't have a listed reason for the denial, we are going to fill in the reason for denial as non-payment" So, later when I call, I get a curt answer saying I have to actually pay for the item before I can file a claim! This despite of the fact ebay has e-mail sent through them proof from the seller that I paid.
To make matters worse, they then would not allow me to leave feedback either, which allows others to be taken by this bum.
I have been un-able to get ebay to address this problem since then.
Hello! How can you guys look yourselves in the mirror?

asked by joe p. on 6/14/16