Echovita Questions & Answers

Here’s what consumers have asked with answers from Echovita staff and previous consumers.

3 questions answered

0% answered in 1 day

Question:

I ordered a eternity candle for my deceased friend in alberta, will the family know i purchased the eternity candle for her? I ordered a eternity candle for my deceased friend in alberta, will the family know i purchased the eternity candle for her?

Answer:

The eternity candle you purchased is a virtual candle that remains lit on the obituary page on our website. The family is not directly notified, but your message and candle are posted publicly on the obituary page, so anyone who visits the page will be able to see it.

By Jordon L., over a year old

Question:

What is the phone number i can call about an existing order? confirmation number is 134835973 What is the phone number i can call about an existing order? confirmation number is 134835973

Answer:

Hi James, you may call our partner, Blooms Today directly to inquire about your order at 1-800-522-8707. This phone number is also stated on our website on the flower selection and checkout pages.

By Jordon L., over a year old

Question:

I purchased a candle through echovita and shared a memory. why am i not seeing the memory message and candle at funeral home website? I purchased a candle through echovita and shared a memory. why am i not seeing the memory message and candle at funeral home website?

Answer:

Candles, messages, and memories left on Echovita only appear on the obituary page you left it on Echovita. They do not simultaneously appear on the funeral home's website. No where on Echovita does it say candles, messages, or memories left on our website appear on the funeral home's website. You'd have to visit the funeral home's website yourself and leave whatever you'd like there. Thank you. In the future, you may contact us directly via our contact us section.

By Jordon L., over a year old

Question:

I purchased a candle through echovita and shared a memory. why am i not seeing the memory message and candle at funeral home website?

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Echovita Questions & Answers

I ordered a eternity candle for my deceased friend in alberta, will the family know i purchased the eternity candle for her? I ordered a eternity candle for my deceased friend in alberta, will the family know i purchased the eternity candle for her?

What is the phone number i can call about an existing order? confirmation number is 134835973 What is the phone number i can call about an existing order? confirmation number is 134835973

I purchased a candle through echovita and shared a memory. why am i not seeing the memory message and candle at funeral home website? I purchased a candle through echovita and shared a memory. why am i not seeing the memory message and candle at funeral home website?

I purchased a candle through echovita and shared a memory. why am i not seeing the memory message and candle at funeral home website?

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