• Bookmark

    Enence

Enence

Is this your business?
Write a Review

Overview

Enence has a rating of 3.0 stars from 145 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Enence most frequently mention customer service, and return label problems. Enence ranks 7th among Service Marketplace sites.

  • Service
    114
  • Value
    105
  • Shipping
    84
  • Returns
    59
  • Quality
    114
Positive reviews (last 12 months): 59.5%
Positive
22
Neutral
0
Negative
15
View ratings trends
5
See all photos
How would you rate Enence?
Top Positive Review

“Enence”

Maria daniela A.
6/18/24

Technology continues to advance and this product is the best of all, it translates in a precise and concise way. Now I have no problem communicating with people on trips or having fears that they will not understand me, I recommend it.

Date of experience: 6/18/24
See positive reviews
Top Critical Review

“SCAMMED”

Greg D.
12/20/24

Just like everyone else intended to but 1 they charged for 4. Called to Cancel immediately and realized they were crooked when they knew exactly what happened and offered free warranty to continue transaction for 4. Received items in 4 days TRACKED when was estimated to take 3 weeks. Now I'm supposed to PAY to ship to Germany when product came from New York.

Date of experience: 11/13/24
See critical reviews

Reviews (145)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (19)
Thumbnail of user gregd1442
Texas
1 review
0 helpful votes
  • Send Message
December 20th, 2024

Just like everyone else intended to but 1 they charged for 4. Called to Cancel immediately and realized they were crooked when they knew exactly what happened and offered free warranty to continue transaction for 4. Received items in 4 days TRACKED when was estimated to take 3 weeks. Now I'm supposed to PAY to ship to Germany when product came from New York.

Service
Shipping
Returns

Date of experience: November 13, 2024

Thumbnail of user jeffc3990
Canada
1 review
1 helpful vote
  • Send Message
December 2nd, 2024

We had ordered two on Black Friday (2024) not realizing it was in US dollars. Called them right away to cancel, but then realized they had charged us for four! Marlon at customer service told us he would cancel the order, call the warehouse and send us a confirmation email. We did not get that so we called them back. They said it was too late and we would have to go through the trouble of returning them. There is no way they could've shipped it within the five minutes we called them! Very disappointed with this company and would not buy anything from them.

Date of experience: November 29, 2024

Thumbnail of user yuhome.rent
Virginia
1 review
0 helpful votes
  • Send Message
December 18th, 2024

I ordered one translator and they charged me for 4! I realized their mistake 2 second after order was placed. I immediately called snd successful Then I emailed customer service to cancel my order. I got following
'Your order has already been processed in our state-of-the-art, automated warehouse, and we regret to inform you that modifications to the order are no longer possible. We will ship it as soon as possible.'

Date of experience: December 18, 2024

Thumbnail of user tararose9l6
California
1 review
1 helpful vote
  • Send Message
November 11th, 2024

I ordered 1 and they charged me for 4.I spoke to a CS agent within 5 minutes of realizing what they did, she said she fixed it but I was still charged for 4. I have sent emails to them since and I have still not recieved any answers, but have still not had the charge reversed and fixed. I did get an email saying my order is on the way though. Terrible terrible service... don't deal with these people. They are a scam.

Date of experience: November 11, 2024

Thumbnail of user donaldo408
Texas
1 review
1 helpful vote
  • Send Message
August 12th, 2024

I ordered one translator and they charged me for 4! I realized their mistake 10 minutes after order was placed. I immediately called and told customer service to cancel my order. Kinley the customer service representative said she would call warehouse to let them know I wanted to cancel order, 2 days later I get an email stating that due to their commitment to process orders quickly they were unable to cancel my order! I responded that Amazon the most efficient logistics company on the planet cannot process orders that fast and to send me my money back. They also said as soon as a tracking number was uploaded they would send it to me, So much for their commitment!

Tip for consumers:
Customer service is terrible

Products used:
None

Service
Returns
Quality

Date of experience: August 12, 2024

Thumbnail of user friedam40
Illinois
1 review
0 helpful votes
  • Send Message
December 16th, 2024

I was excited when I purchased this product because I was hoping to use it on a trip abroad in February, however the device makes a horrible loud "chirping" sound when you engage it to speak, and then again when it disengaged when you're done speaking. I've been trying to return it since the first day I received it and keep getting the run around. VERY DISSATISFIED!

Products used:
Enence translator

Service
Value
Shipping
Returns
Quality

Date of experience: December 1, 2024

Thumbnail of user mariadanielaavendanosanchez
Ecuador
3 reviews
0 helpful votes
  • Send Message
June 18th, 2024

Technology continues to advance and this product is the best of all, it translates in a precise and concise way. Now I have no problem communicating with people on trips or having fears that they will not understand me, I recommend it.

Service
Value
Shipping
Returns
Quality

Date of experience: June 18, 2024

Thumbnail of user juhirule1
Saudi Arabia
1 review
0 helpful votes
  • Send Message
June 19th, 2024

The Enence Translator is like a magic box that helps you understand other languages instantly. It's super useful for travelers because you can talk into it and it tells you what someone else is saying in your language.It's really good for everyday conversations.

Date of experience: June 19, 2024

Thumbnail of user johne2951
Serbia
8 reviews
2 helpful votes
  • Send Message
June 18th, 2024

As someone who frequently travels for both business and pleasure, this device has been of great help. It's incredibly easy to use and fits perfectly in my pocket, making it super convenient to carry around. During my recent trip to Japan, I found myself in situations where language barriers could have been a huge issue, but thanks to the Enence translator, I navigated them with ease. Whether I was ordering food at local restaurants, asking for directions, or engaging in casual conversations, the translator was quick and accurate. The instant translation feature is impressive and saved me so much time and effort.What stood out the most was its versatility. It supports multiple languages, which means I don't need to worry about communication issues regardless of where I'm traveling next. The battery life is also commendable, I used it extensively throughout the day and didn't have to worry about recharging it constantly. This device is worth every penny!

Date of experience: June 18, 2024

Thumbnail of user ismaikajames
Haiti
1 review
0 helpful votes
  • Send Message
June 18th, 2024

Enence is a marvel of modern technology, seamlessly bridging language barriers with its intuitive design and impressive accuracy. As someone who loves to travel and connect with people from diverse backgrounds, Enence has become an indispensable companion. Its real-time translation capabilities have effortlessly transformed conversations, turning unfamiliar languages into bridges of understanding. The sleek, compact device fits easily into any pocket or bag, making it ideal for spontaneous interactions wherever I go. Enence has truly redefined communication for me, offering not just convenience but a deeper appreciation for cultural exchange.

Service
Value
Shipping
Returns
Quality

Date of experience: June 18, 2024

Thumbnail of user liva.ralaivao
Madagascar
2 reviews
0 helpful votes
  • Send Message
June 18th, 2024

Enence.com is a fantastic online platform for language translation devices that truly delivers on its promises. As someone who frequently travels internationally for both business and leisure, I rely heavily on clear and accurate communication. Enence.com offers a wide range of high-quality translation devices that are easy to use and incredibly effective. The devices are sleek, compact, and boast impressive translation capabilities across multiple languages. Whether I'm navigating a bustling market in Tokyo or negotiating a deal in Paris, Enence.com ensures that language barriers are effortlessly overcome. Their customer service is also top-notch, providing prompt assistance whenever needed. Overall, Enence.com has become an indispensable tool in my travels, making communication seamless and stress-free. I highly recommend Enence.com to anyone looking for reliable and advanced language translation solutions.

Date of experience: June 18, 2024

Thumbnail of user oliverpavlovic55555
Croatia
1 review
0 helpful votes
  • Send Message
June 18th, 2024

The Enence Translator is a game-changer! This incredible device effortlessly facilitates seamless language communication, accurately translating spoken words in real-time. Its sleek design and user-friendly interface make it a breeze to operate, and the advanced algorithms ensure accurate translations even in complex conversations. I've used it while traveling abroad and have never felt more confident in my ability to connect with locals. The Enence Translator has been a lifesaver, allowing me to immerse myself in new cultures and experiences without language barriers holding me back. I highly recommend this innovative device to anyone looking to expand their global connections.

Date of experience: June 18, 2024

Thumbnail of user mariaangelesarias00
Ecuador
4 reviews
1 helpful vote
  • Send Message
June 18th, 2024

I must say that the experience has been incredible. From the first moment, the translator's interface stood out for its simplicity and ease of use. Everything is designed to be intuitive, allowing for seamless navigation, even for those who aren't very tech-savvy. The speed with which he translates the texts is impressive; In a matter of seconds, I can get accurate translations of entire paragraphs, which is extremely useful for my daily needs.

Service
Value
Shipping
Returns
Quality

Date of experience: June 18, 2024

Thumbnail of user dollargigolo
Philippines
2 reviews
1 helpful vote
  • Send Message
June 18th, 2024

As someone who travels frequently for business and leisure, the Enence Translator Instant Translator has been a game-changer. It translates my speech in just 1.5 seconds, making communication in 36 languages incredibly efficient. During a business trip to Tokyo, it seamlessly bridged the language gap, impressing my local partners and facilitating smooth discussions. Additionally, it enhanced my travel experience in Italy by allowing me to engage in meaningful conversations with locals.

Service
Value
Quality

Date of experience: June 18, 2024

Thumbnail of user willkar90.rey
VE
2 reviews
0 helpful votes
  • Send Message
June 18th, 2024

Enence is truly reliable. Completely pleased with this device which has very good accuracy. Ours paid for itself when we left a backpack on a taxi in Italy and were able to communicate the situation in detail via the translator to get the backpack returned.

Service
Value
Shipping
Returns
Quality

Date of experience: June 18, 2024

Thumbnail of user ratsimandresyk
Madagascar
1 review
0 helpful votes
  • Send Message
June 18th, 2024

My experience with ENENCE products has been impressive. The translations are accurate, and the device is user-friendly, making it invaluable for international travel and cross-cultural interactions. Highly recommended for frequent travelers.

Date of experience: June 18, 2024

Thumbnail of user sarae67
Morocco
3 reviews
0 helpful votes
  • Send Message
June 18th, 2024

I am very happy with the language translator. It is a very handy size, a bit smaller than a smart phone. This gives it ease of carrying in a bag or pocket. I was so happy with the translator and ordered another for my travel partner. The order process was very easy and efficient and well packaged. Cost wise it is very economical with excellent reviews. A great buy.

Service
Value
Shipping
Returns
Quality

Date of experience: June 18, 2024

Thumbnail of user kenjoeyadams12
Philippines
5 reviews
2 helpful votes
  • Send Message
June 18th, 2024

This real-time two-way translator is like having a magic wand for conversations. Just press a button, speak, and it translates in 1.5 seconds. The battery lasts for days, and the sound is crystal clear. It's super easy to use and makes talking to anyone in the world a breeze.

Date of experience: June 18, 2024

Thumbnail of user ryaneberle19
VE
1 review
0 helpful votes
  • Send Message
June 18th, 2024

The Enence device is truly impressive in its ability to accurately and quickly translate speech from one language to another. Its advanced technology and user-friendly design make it a valuable tool for breaking down language barriers and fostering communication between people of different linguistic backgrounds. The Enence device deserves praise for its innovative approach to language translation and its potential to bring people closer together.

Service
Value
Shipping
Returns
Quality

Date of experience: June 18, 2024

Thumbnail of user kaloinafy30
Madagascar
1 review
0 helpful votes
  • Send Message
June 18th, 2024

I was impressed by the number of languages supported by Enence. Whether traveling in Asia or Europe, it covers all the major languages and more.and i am impressed by the battery life. A full charge allows me to use it throughout my trips without any worries.

Date of experience: June 18, 2024

Thumbnail of user elsietiu54
Philippines
3 reviews
1 helpful vote
  • Send Message
June 18th, 2024

I remember this kind of product where good old days have this one but it was upgraded now and I think it is portable especially when you go outside and hanging everywhere like in malls, beach or anywhere you like to go with your Enence Translator with you. 100% recommended this to everyone.

Date of experience: June 18, 2024

Thumbnail of user zm38
New York
1 review
2 helpful votes
  • Send Message
June 8th, 2024

I wanted to return some translators purchased and the address to return is in Lithuania- it costs about $500 for shipping! However, goods were sent to me from a warehouse in New York. I called and tried to reach a solution with Enence but was told "I'm sorry but unfortunately the merchandise must be return to Lithuania." What a deterrent for customers to bear the loss because returning is very costly! And the post office told me the address they have in Lithuania is listed as suspicious. Be careful - this company is not reliable - not purchasing from them ever again.

Tip for consumers:
Don’t recommend this company based on my terrible experience

Products used:
I purchased 4 in error. Wanted to return 3. Company place to return goods is in Lithuania. It costs around $500 to send goods to that far away country from US. Contacted company several times and they provided no solution. Good to mention that the merchandise was sent to me from an address in NY. However, they maintain that return place is in Lithuania. Address in Lithuania listed as suspicious in post office. Was left to bear loss and company didn’t refund my purchase for warranty of the product (4 of them) which I didn’t receive.

Service
Shipping
Returns

Date of experience: June 8, 2024

Thumbnail of user christ1970
GB
1 review
3 helpful votes
  • Send Message
April 7th, 2024

Charged me for 4 when I bought 1 and none of them worked so binned. Sent them back as instructed by PayPal and they came back again. PayPal took the money from them and I have been reimbursed but it took 6 months. Scamming scum

Products used:
None they did not eork

Service
Value
Shipping
Returns
Quality

Date of experience: April 7, 2024

Thumbnail of user denises2087
Australia
1 review
2 helpful votes
  • Send Message
March 9th, 2024

I ordered 1, was shipped and billed for 4, tried to get one to work and failed, and now see from other reviews thats a common problem. The company provided an invoice showing it charged GST but has no ABN # (australian business number) so is probably illegally charging GST. And while they say they have a 30 day refund policy if you aren't happy, despite the product being shipped to me from an address in Australia, they want me to return it to an address in Lithuania. DONT BUY IT. Use one of the free apps that do a better job

Products used:
None of them - it just wouldn't work

Service
Value
Shipping
Returns
Quality

Date of experience: March 9, 2024

Thumbnail of user pauls5374
Florida
1 review
4 helpful votes
  • Send Message
January 8th, 2024

I was given a translator for a Christmas gift. I can not get the app to download and open up on my Galaxy S23 phone. I have spent over 2.5 hours on the phone with Enence customer serve people who don't know what to do. The first one told me to wait 24 hours and it will work, I waited. I was told to fill out a form and someone from technical would call me. THEY NEVER CALLED. I am trying to return the translator so my daughter can have her credit card charge refunded. This is almost impossible. I guess I am stuck with a useless product.

Products used:
None, I could never get it to work

Service
Value
Returns
Quality

Date of experience: January 8, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Enence?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Enence?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business