Here’s what consumers have asked with answers from English Tea Store staff and previous consumers.
Definitely legit! I have purchased tea, English treats, teapots and teacups, and been very satisfied with all my purchases.
I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.