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27 days without tracking. Inquired and requested a follow up. To this date, I have still not received my order placed July 4 and shipped out July 10. Emails sent every two days requesting comp and getting to the bottom of where my order is to re-ship my order as they had said they would but clearly have not. A refund was even requested. No communication has been had recently. Completely and utterly unsatisfied.
I placed an order and paid for shipping. I asked when to expect the order and received no response. So I requested that they cancel the order, since I needed the beads promptly and expected with paid shipping to receive them promptly. They got back to me and said it was too late to cancel, even though they had not yet shipped the beads. They use some kind of shipping that is ultra-cheap for them, and the package hasn't even reached USPS yet, so there's no telling when I will receive it.
This is the last time I will order from them. They do not ship promptly, they use cheap/slow shipping even though I paid $5 shipping for a $10 order. They refused when I reasonably asked them to cancel the order before it had been shipped. They clearly do not care about the customer. Poor policies, poor execution, and unhelpful customer service. AVOID.
Eureka said sales are really nonexistent. You may save 5% on a few selected items, instead of advertIsed 25% off in their emails!
Very disappointing. I enjoyed purchasing from them on many past sales.
No more!
Tip for consumers:
They need to be more honest about the sales they advertise.
Products used:
All products that I bought were great, prices not so good.
I love this site! 9 times out of 10 my order ships the same day I place it (wow!). And so far 100% error free. They are always adding little free extras or goodies and the customer service is top notch! I had an issue with a missing package and not only did I get an email back within minutes, they replaced the whole order because UPS had lost it! I only wish they would expand into yarn and more stringing materials so I wouldn't have to go anywhere else!
-Diana
This was my first order with Eureka Crystal Beads and I was very satisfied. The shipping was quick and they had everything I was looking for. I will absolutely use them again.
Tip for consumers:
Quick shipping, nice selection
Products used:
Beading supplies
Gain trust and grow your business with customer reviews.
Thanks so much Diana! We're so glad that you enjoyed your shopping experience with us