Natasha - we do have a "no cancellation policy". However, if we are able to catch the order before it ships, we will cancel the order for store credit. The customer service team is in Mon-Fri so if you send an email over the weekend, they will respond as soon as they can on Monday. We are always willing to work with our customers on a solution when we are able.

In regards to your order specifically, if you are the Natasha C. In Canada who placed an order on Saturday, I see that our customer service team was able to catch your order before it was processed by the warehouse. Your order was cancelled this morning and we refunded the payment in full.

It is always best to work with a company on a solution. I am always willing to assist and work around our rules when a customer is polite and willing to work with us.

In my case they had no choice. Opening a dispute with the credit card company takes away their "tough crap" attitude. I don't know your particular circumstances but if I needed to resolve an issue and they were unreachable I would be inclined to throw in the towel, send an order cancellation notice (regardless of their policy) and dispute the charge. The bottom line is they are a garbage company and it's a shame anyone buys from them.