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FabricWholesaleDirect has a rating of 2.7 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. FabricWholesaleDirect ranks 8th among Fabric sites.
This company does not typically respond to reviews
I bought sheer material last year for drapes-excellent quality and much less expensive than the brick and mortar stores. I just purchased 10 yards for my daughter's wedding gown. It is gorgeous. I had some questions which I emailed and they got right back to me. Also material comes in a bag but for 15.00 they will put it on a roll, which was perfect.
I purchased trellis blue fabric for outdoor cushions, knowing the material was water resistant. I live in Maine and do not have scorching daily sunshine; in fact, the cushions were predominantly under an awning, taken inside in the evening and because of rainy days, they have been outside for a total of less than 20 hours. I am disappointed and dissatisfied to say the least. The fabric has turned purple! There is no question about it. A guest walked on to our deck and said, "Wow, you've got purple cushions! Never thought you'd do something like that!". I knew that after about 500 hours, there was the possibility of fading. This is not fading but a color change. I contacted the company several times and all they could suggest was a discount on a future order, knowing I would not order form them again. "Customer service" was a joke.
The fabric is horrible, it is not even close to sweatshirt Fleece fabric. And the worse I cannot return the fabric because the return + fee will cost me half what I paid for the fabric. I paid $55 for garbage, very disappointed
Products used:
Sweatshirt Fleece
Date of experience: November 13, 2024
I bought sheer material last year for drapes-excellent quality and much less expensive than the brick and mortar stores. I just purchased 10 yards for my daughter's wedding gown. It is gorgeous. I had some questions which I emailed and they got right back to me.
Also material comes in a bag but for 15.00 they will put it on a roll, which was perfect.
Tip for consumers:
They do offer free shipping if over a certain amount
Products used:
Fabric
Date of experience: December 21, 2023
Our cat developed a peeing problem, so rather than buying all new furniture, we decided to cover our existing couch and chair with waterproof fabric. Stumbling on Fabric Wholesale Direct, I was pleased to see that they had videos and explanations of the fabrics, showing how the materials responded to water, crushing, etc. Ordering samples was easy and they arrived with extra fabric information on them (density, etc.) After testing them ourselves, we ordered several yards to make custom couch covers. I haven't sewn the fabric yet, but the fabric reviews also stated that a consumer machine can sew this fabric - no industrial machine needed. I appreciate that! Once these covers are done, we will definitely be buying more fabric to redo the couches downstairs as well. Looking forward to ordering from them again. The process was quick and easy!
Tip for consumers:
Always order samples if you are doing something important. Your device's monitor might show a different color than what the fabric actually is.
Products used:
Sewing kit, waterproof canvas, tote bag
Date of experience: July 2, 2022
Apparently the site has changed because the other reviews make this website sound nightmarish. I stopped shopping at JoAnn's and gave this site a try since I had two return my fabric to JoAnn's three times after buying it in the store because the fabric pretty much fell apart as soon at I cut my pattern out. I ordered navy satin and teal cotton jersey fabric, they arrived within 2 weeks. The wait was worth it, they're great quality. I bought them on Black Friday, I have no regrets: the prices and quality are so much better than a JoAnn's fabric store. There's no smell, and it's exactly what I ordered. I took some photos when I received it. The shiny one is the navy satin.
Date of experience: December 21, 2019
I love this website and I love their customer service. I have placed a couple of different orders and Teresa by far has been the most helpful rep ever! I am so grateful to have found a website that has amazing product along with phenomenal customer service.
Colors used: zigzag micro sequin- nude
Jersey knit- misty gold
Tip for consumers:
Order a swatch before placing a large order. The colors are a little diff in person
Products used:
Nude zig zag sequence fabric and misty gold Jersey knit fabric
Date of experience: June 29, 2022
I completed a purchase online but ordered the wrong amount. I contacted Fabric Wholesale Direct and Theresa was very helpful. She canceled my order and immediately refunded me so I could reorder correctly. Will definitely be using this company again.
Products used:
Fabric
Date of experience: April 7, 2022
This is my first experience with this company. After I ordered, I found this website and began to freak out on all the bad reviews. Scared I'd have the same experience as others, I checked every day for a tracking number. It arrived on third day, just as the site promised. The fabric came in this morning, a day early according to FedEx.
Some reviews mentioned stained fabric and short on the cut. So I looked both pieces over, (9 yds and 12 yds each) and found no stains. I measured them. Both were properly cut.
So I'm going to give them another try. The price was right and the fabric I chose is lovely.
Products used:
fabric
Date of experience: August 7, 2021
I've had a great experience ordering from fabric wholesale direct so far. They're easy to order swatches from, have fast shipping, and the quality of fabric you receive is the same as what you receive on their swatches. Definitely recommend then to other sewers!
Tip for consumers:
Order swatches before the actual fabric when trying to match color. The color may vary some from the website versus what you receive.
Products used:
Microsuede and cotton
Date of experience: February 11, 2023
I really don't understand the very bad reviews concerning this business.
I placed an order with them on 11/26/20 and it was on my doorstep on 12/03/20. My order was 12 yards of 20mm thick x 54" wide clear Marine vinyl.
I would call that turn around time extremely good coming from New York over the Thanksgiving Holidays.
I contacted them via email and they responded very promptly with an expected delivery date for my order.
I would very highly recommend doing business with these people.
Date of experience: December 3, 2020
I order a lot of fabric for making quilt blocks. I've always been totally pleased with the quality of the fabric. The frosting on the cake is that the company itself has wonderful customer service and their reps are pleasant to work with. Very pleased with the shipping times and options as well.
Products used:
Fabric
Date of experience: December 17, 2022
FWD is an easy website to order fabric from and it shipped and arrives in great time. I've never experienced any problems ordering. I've ordered about 5 colors of the stretch taffeta and it's awesome fabric
Products used:
Fabric
Date of experience: October 3, 2022
My cloth dining chairs (from my great grandma) were getting demolished by a toddler, so I reupholstered them with some vinyl from Wholesale Direct and I love how they turned out! It's good quality stuff for a great price.
Date of experience: March 15, 2023
It can be difficult to find quality fabric at a decent price point where I live, and FWD came in very handy with my budget. They have lots of fabrics and colors to choose from along with many reviews with pictures that allow me to see what the fabric would truly look like when I purchase.
Date of experience: August 26, 2022
I ordered my fabric on April 12 20 it still haven't arrived to me here in Ga... I know Covid 19 slowed things down a bit but come on A MONTH... no email no calls no nothing from them... I even put in notes that I needed it very soon... i wanted to have my wedding veil made from this... that won't happen now i wasted my money and time... it was my 1st experience with this company... NEVER AGAIN
Date of experience: May 13, 2020
I'm so impressed with Fabric Wholesale Direct. The prices, the customer service, the selection, the website (which has taught me so much) New to sewing so just learning fabrics. I love the white glove demos! That is so helpful! I can't even go into a brick and mortar fabric store anymore because I'm shocked at the prices. FWD is so easy. You can find what you're looking for in no time. I love that, no roaming around the fabric store and waiting 20 deep to get fabric cut.
Tip for consumers:
Open your package right away. I think there is a 30 day return policy.
Products used:
Ottertex, spandex, cottons
Date of experience: February 3, 2023
I have ordered from this company several times and my experience with Teresa is amazing she is been helping me all the time. I am pleased and I appreciate it Thank you so much Teresa for the good job and God bless you
Products used:
Fabric
Date of experience: April 19, 2022
The fabric quality was excellent and exactly what I needed. I went to FWD because this other site I'd ordered from has still not even shipped my order, despite having confirmed order in early January. FWB confirmed order and shipped within a 2-day timeframe. My fabric arrived in less than a week, well within their advertised timeframe of "7-10 days."
Date of experience: February 9, 2023
Easy to sew- stand very well under water and easy to clean - also stands very well under hot Florida sun - love my outdoor chairs cushion and have order more to
Make outdoor cushion - it looks classy and outstanding
Products used:
Paid extra to have fast delivery but got hit but IAn !! So delivery took longer than expected .
Date of experience: October 5, 2022
Title: Excellent Online Fabric Store!
I recently purchased fabric from this online store and I am extremely satisfied with my experience. The website was easy to navigate and had a wide variety of fabrics to choose from. The quality of the fabric exceeded my expectations and the colors were true to the photos on the website. Shipping was also very fast and my order arrived in perfect condition. I appreciate the attention to detail and the excellent customer service provided by this online store. I will definitely be a repeat customer and highly recommend this online fabric store to anyone looking for high-quality fabrics!
Date of experience: February 26, 2023
FWD, in my experience is an outstanding legitimate company. I highly recommend them for any fabric needs.
Upon delivering the ten yard fabric that I ordered they sent me an email giving me the fedex tracking number. Outstanding service!
Tip for consumers:
I am satisfied with the service.
Products used:
Ten yard Damask Jacquard Gold floral
Date of experience: July 19, 2022
Started dealing with this company a few months ago. Shipping was delayed by the COVID-19 shutdowns. Understandable. The problems I have with them have to do with last minute partial order cancellation. I would order two yards of a fabric and I would get half of what I ordered. Instead of contacting me to see if I still wanted it, they would ship as is. Now I have a yard of a fabric when I need two. Overfilled orders are a problem. I purchased two scrap boxes from them. Not bad but takes 45-60 business days to get them. I recently tried to order a third 20 lb scrap box and the cost went from 49.99 to 79.99 overnight! So not worth it for a random assortment of ends and returns that cannot be returned. I will not be purchasing from them again. Customer service is quick, but snotty and full of attitude.
Tip for consumers:
My review for this company previously posted is being updated. The company rep got in touch with me to offer a "re-do order". I am taking them up on this! I am really impressed that they would take the time to contact me to make things right after my not so good experience. I am excited to be dealing with them again because I adore their scrap boxes!
Products used:
Fabric
Date of experience: July 30, 2020
Hi Wendy O.!
We are incredibly grateful that you allowed us to make up for your previous experience at our company. Please do not hesitate to reach out to us directly for any future inquiries.
We are also happy to hear that you will be giving us a second chance because we care for our customers and their experiences and our hope is to make you a long-term supporter!
Please feel free to reach out to me directly if you have any future questions or concerns! You may contact me at natalie@fabricwholesaledirect.com or call (315) 864-6072 and ask for Natalie. Have a great day!
I shop here all the time! I absolutely adore FWD, and their prices can't be beat. They have an impressive selection and very nice quality fabrics. I'm a cosplayer and Im often on a budget so I come here regularly to purchase my materials for my cosplays and I've never been disappointed, everything has been absolutely wonderful quality and I always look forward to buying from FWD! Shipping can sometimes take a minute, but it's usually arrives within a week/week and a half max. I definitely recommend them to all of my fellow cosplayers and costuming friends!
Products used:
Fabrics, sewing kit
Date of experience: December 18, 2022
Ordered some fabric samples from them that seems to have been lost in the mail. Contacted customer service and was helped very quickly and samples were resent. Very happy with this interaction.
Products used:
Samples
Date of experience: January 4, 2023
Beautiful print, great quality! Reasonable price for the quality! Shipping was a little slow, but not unacceptable. Will just allow more time in the future.
Date of experience: August 19, 2022
I'm making three outfits for my daughters & I for an upcoming wedding. I ordered samples of several velvet colors, as I knew I wanted black, and my daughters had their eyes on plum & teal. As a photographer, I know how tricky it is to photograph fabric of this type, and render correctly on screen. A couple of the swatches didn't quite match the screen color, so when colors were chosen, I went with the SKU, disregarding photos on the website. However, the yardage I received matched the web photo, and was way off from the swatch! FWD was super helpful, and sent me yardage in the color I was aiming for, stating the wrong swatch was stapled to the SKU card. The new shipment is still slightly different, so I'm wondering if there was a third color offered at one time, or consistency issues in manufacturing. No biggie, as the teal yardage I have is close enough now! Images attached to show swatches of Teal & Turquoise. The yardage on right was ordered using the Turquoise SKU (actual yardage matches site photos, not swatch). Replacement yardage on left was sent using Teal SKU - close, but not a true match. Photos taken in incandescent & daylight. The Plum swatch & yardage matched exactly! Offered for help in deciding. FWD provided amazing customer service! Very friendly, helpful, and speedy. Customer for life.
Date of experience: October 25, 2022
The best selection of online fabrics offering velvet, lace, cotton, polyester, silk, chiffon, satin, tulle and more. Plenty of fabric all at the lowest price.
Hello Keandra!
We sincerely apologize for the experience you had with our company. We saw from our investigation that your order was delayed due to the sudden demand for facemask fabrics due to Covid-19.
During this period, we prioritized orders from front-line workers such as doctors, nurses, and hospitals in order to do our very best to help curb the spread. I've attached a link below to the Newsday article that featured Fabric Wholesale Direct's work during this time.
https://www.newsday.com/business/coronavirus/tax-ppe-protective-covid-1.44993478
Unfortunately, as a result of these efforts, some orders were delayed for longer than expected. However, now that we have gotten further from the initial outbreak, Fabric Wholesale Direct has returned to its normal delivery times of 7-10 business days for all orders.
As for the lack of response from our customer service team, this is absolutely NOT the standard for our company. We pride ourselves on servicing customers with the utmost care, respect, and timeliness. We've since added additional customer service reps to improve our response times to no more than 24 hours.
We are extremely apologetic that your order was delayed during this time and that our customer service team didn't meet these standards. We would love to make this right by you.
Please reach out to us via email at support@fabricwholesaledirect.com or by phone at (315) 864-6072 so that we may find a satisfiable solution.
I look forward to hearing back from you soon!
Best,
Mike