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Here’s what consumers have asked with answers from Fandango staff and previous consumers.
Shauna, try Ken's suggestion. After years as a loyal customer & "Fan" of Fandango, I had an issue that should have been easily resolved. When I finally spoke to a live CSR, the response & subsequent email were robotic & useless. I now buy gift cards from the theatres & save my $$ and time. Good luck to you, though!
You do Julie S., but if you purchase it within 2 hours of the movie you are out of luck and that's what I happened to do. I accidentally chose that same day rather than the next day (Saturday) and since I was within a 2 hour time frame they said too bad. Never will use them again that's for sure. It was an honest mistake and I explained that but the woman on the phone was very nasty.
I would try emailing them, unfortunately there is no one to call as far as I know. If that doesn't work why don't you try calling a theater near you that takes fandango, ask for a manager. Fandangos customer service is not good so I wish you luck. Thank you for your service, hope this helps Rose
I didn't wake up with a dead horse in my bed but all other evidence in dealing with Fandango indicate that they are mob-owned. Perhaps the mob has more morals. Maybe not mob-owned. What would be worse than the mob because that's likely who owns them. Difficult question to answer. Best not to do business with them anyway.
Its just like buying tickets at the window. You don't have a "specific" seat reserved. They have X amount of seats available. If you are looking for a certain seat, certain row just get there early
Pinky P... judging by your rude response and the fact you think Fandango is so great... I'm wondering how long you've worked for them. Two hour window for a refund? WRONG! I contacted them withing moments of purchase... no refund, just rudeness.
