FareGeek Questions & Answers

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Here’s what consumers have asked with answers from FareGeek staff and previous consumers.

38 questions answered
32% answered in 1 day
Question:

I have a confirmation number and my status is ticketed but i haven't received my e-ticket. do i actually need this or is the confirmation number enough for me to check in with?

Answer:

Thank you for contacting Faregeek.com as we understand that you wish to verify if you need your etickets. So please be informed that it is always better to carry a print of your etickets or have it with you on your email or phone hence would request you to kindly share your Confirmation number so that we can send you your etickets. In case of any further assistance required, please feel free to write us back at customerservice@faregeek.com or you can also contact us at 1-888-856-9327 & we will be more than happy to assist you.

By CustomerExperienceTeam F.,
See more answers (2)
Question:

I ve booked a one-way ticket from london to kuala lumpur. is it possible to change it to round trip kul > london > kul??

Answer:

Dear Valued Customer, Thank you for choosing Faregeek as your travel partner. While we tried to look up your reservation, we couldnt locate your booking details. May we please request you to kindly share your confirmation number, booking ID, email & contact number so that we can assist you on priority. You may feel free to drop us an email at fares@faregeek.com and can request for all the information to be emailed to you.

By CustomerExperienceTeam F.,
Question:

Our flights are in 2 weeks - we have several changes and flying with delta. how do i get my tickets? do i need to print anything off or do i get tickets at airport with my reservation number?

Answer:

Dear Passenger, Thanks for choosing Faregeek as your travel partner. While we tried to look up your reservation, we couldnt locate your booking details. May we please request you to kindly share your confirmation number, booking ID, email & contact number so that we can investigate and have the reported issue/s addressed on priority. You may feel free to drop us an email at fares@faregeek.com and can request for all the information to be emailed to you.

By CustomerExperienceTeam F.,
Question:

Is it safe to pay by debit card for ticket ?

Answer:

Dear Irina, Thanks for considering us as your travel partner. Please be advised that we are Security Metrics Certified and offer a full security solution to the customers. Be rest assured that the details that you enter are all in encrypted format and arent visible after entered while reserving the tickets. Feel free to drop us an email at fares@faregeek.com for any further queries.

By CustomerExperienceTeam F.,
Question:

Ihave tried to make a booking they say card rejected will i still have to pay for my booking attempt

Answer:

Dear Brian, We understand your concern and regret for booking being unsuccessful to Credit Card Reject. Please be informed there is no service fee to make a reservation on our website. Nothing shall be charged on your card in case your booking wasnt confirmed. You may also share your booking details for us to reconfirm you on the status. Feel free to mark us an email at fares@faregeek.com

By CustomerExperienceTeam F.,
Question:

Why have you cancelled ticket id 124171 having confirmed it? tanya zelonka went to the airport and found the ticket cancelled...

Answer:

We regret and apologize for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldnt find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have this case addressed on priority

By CustomerExperienceTeam F.,
Question:

I want to buy a ticket via this app but all of the issues seem to be that fare geek can not locate peopled confirmation number what does this mean?

Answer:

Dear Nicky, We regret and apologize for the inconvenience caused as we understand that you possibility faced hard time locating the booking details. Would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have a call back arranged from our Supervisor

By CustomerExperienceTeam F.,
Question:

Answer:

Dear Suzanne, We regret and apologize for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldnt find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and investigate the case from our end

By CustomerExperienceTeam F.,
Question:

Ive just purchased a flight from lhr to denver leaving lhr around noon. the confirmation number you sent me does not work. ticket was for callum hill confirmation #: fg-may10201604-dfb4wnk

Answer:

Dear Kylee, we regret for the inconvenience caused and would like to resolve your query. As mentioned in your recent post in regards to purchasing a ticket online but never received the final confirmation email. We would like to confirm you that we checked your booking records under confirmation id - DFB4WNK & found that your reservation is confirmed & good to use/travel. Your Etickets & airline confirmation numbers have been separately emailed you as well. In case of any further assistance required, please feel free to write to us or you can also share your "contact details" with a suitable time, where we can contact you & discuss your concern. We value your business and look forward to service your better.

By CustomerExperienceTeam F.,
Question:

I haven't received my e-ticket and i'm flying tomorrow. please help

Answer:

Dear Sofiane, We regret and apologize for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldnt find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have this case addressed on priority

By CustomerExperienceTeam F.,

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