I cancelled my reservation within minutes of making it, and ended up being charged for it. I coudln't get any help on the phone with your agents, and finally disputed the charge w/the credit card company, who have taken the charge off my bill, thank God. Now however I have your people calling and calling, and nothing is going to change here. I can't understand what they are saying and I'm done talking to them. Please stop calling!

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I cancelled my reservation within minutes of making it, and ended up being charged for it. I coudln't get any help on the phone with your agents, and finally disputed the charge w/the credit card company, who have taken the charge off my bill, thank God. Now however I have your people calling and calling, and nothing is going to change here. I can't understand what they are saying and I'm done talking to them. Please stop calling!

asked by Suzanne P. on 5/24/16

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CustomerExperienceTeam F. [FareGeek Rep] · Answer 1 · 2016-05-26T10:05Z

CustomerExperienceTeam F. [FareGeek Rep]

on 5/26/16

Dear Suzanne, We regret and apologize for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldnt find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and investigate the case from our end

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