FareGeek

Booked a flight from Ottawa to Orlando for our son then next day he received email saying the flight had been cancelled while attending university. Called home saying why did you cancel my flight and told we didn't.My wife booked another flight directly with airline as FareGeek had cancelled flight on own. Ten months later no refund after speaking with 5 different representatives all claiming that it was being taken care of. Given similar story that supervisors on another call or in meetings when asked to speak to someone in charge.
Credit card company would not help us as they insisted that we could not prove who cancelled the ticket.

Faregeek are thieves. I booked out of LAX British air. Received a phone call saying it would be an american airline flight. They completely misrepresented. I cancelled and got charged $175 for cancellation which I was never told about got into a huge argument with someone named "falcon" and he said there are no supervisors. I will keep trying to get my money back or small claims court but beware. It was off of Momondo.

The WORST company ever. NEVER EVER book through them, they are fraudulent and full of crockery! The "customer service" representative are extremely rude and nasty. I was yelled at by 2 agents "Jason" and "Xavier" who both refused to let me speak to a manager. Xavier ended up hanging up on me! Be ready for very thick Indian accents and highly unprofessional behavior. Please don't make the mistake me (and apparently from all these negative reviews) and many others made, do not use their services for any reason! Trust me you are better off paying a little more!

International air tickets are generally costly, so when you have a site like this it becomes fairly easy for you to travel. I have used their services numerous times and every time I was blessed with cheap airfare deals.

Dealing with this company was the WORST.
I'm usually really polite and calm with customer service representatives... but these arrogant, rude, unhelpful people had my blood bowling.

Avoid them, trust me on this.

I looked around and found that Faregeek's prices were slightly cheaper than anywhere else, so I booked 2 tickets through them. Only to find out my credit card was charged way more than they advertised, the regular flight price of the airline. I've emailed them, and called them 3 times for a refund for the difference in fares, the first 2 times they told me it would happen in 7 days, and the third time they told me to email, which I already did and never received a response to. Their call centre has no idea what they are doing, and it takes far too long to explain your situation to them, awful customer service. STAY AWAY!

Horrible experience with fare geek. Booked my ticket 2 weeks ago and everything was confirmed. Since my card is international they cancelled it 1 day before my flight and advised me to book a new ticket for 600$. This company totally sucks, never again!

I'm Zoey Z. I boles a flight on this website on October 2015. Briefly speaking, after three months of negotiation with at least five Faregeek agents, I was promised to be refunded about $200 by check and furthermore, I would get the other $300 something back by online transferring. Luckily, I got the check, but there was absolutely no sign that the Faregeek company will return the other 300 dollars. They intended to neglect my reasonable request for refunding after I have mentioned them about thirty times by email. Remember! This company is a scam and please, customers should never book flights on this website and therefore the loss of your property can be prevented.

No problem whatsoever with my tickets. They were emailed to me the next day. They were much cheaper than anywhere else. BUT. While I was away I urgently needed to change my flight home and could not get hold of anyone over the phone or via email despite trying literally non stop for 2 days to get help from them. I gave up in the end and stuck to my original flight home which caused me major problems. A good cheap deal but if you think you may need to contact them at some point then maybe don't bother..

My husband used Faregeek to book return flights from London to USA - he recently returned from his trip. He got a good price, communication with the airline was excellent: (e-mail notification every time the flight times changed prior to departure and queries were answered promptly. No problems at all with tickets, payment or flights. Can't fault them.

I too was nervous about using them. I didn't check this site before booking. I must say that my experience with them has been positive. I received my confirmation within 24 hours and any questions that I did have were answered swiftly. I booked a trip from the US to Australia and return. Their fares were substantially cheaper than even the airline's website. Yes, I would recommend them after doing your homework on checking all available sites.

It's a scam and fraud company. They just did a fraud on my credit card and have stopped responding to my emails and phone calls now. I am filing a police complaint against them here in Canada.It seems this company is run by only 2 guys who are sitting somewhere else but not in North America as most of the time they say they are working night shifts. Do not trust them at all and spread the word. I am shocked that they have been doing frauds for years and nobody took any action against them

A few saved bucks is not worth the headache. Just don't do it. There's enough reviews on here and there is no use adding my own. I've dealt with a headache and now I'm flightless for my trip in 3 days.

Lesson learned. NEVER again.

FareGeek is utterly dishonest and incompetent. I booked a ticket at an advertised price, then when I called a minute later to confirm it, the price jumped nearly $100 because of "unforeseeable circumstances." They sent me a confirmation but no ticket. Approaching the date of departure, I still had received no ticket. When I called again, I was informed that I'd have to pay another $170. These people are bold liars, unrepentant, and totally untrustworthy. I'm reporting them to the New York Consumer Protection Board.

The agent that helped me, Michael Ramsey was an amazing help. He made buying this last minute ticket so extremely easy. He was pleasant, funny and very helpful. I will call again when booking my next reservation. Thank you Michael and thank you Faregeek!

Sincerely a pleased customer

Michele

We won't use them again! We booked tickets and got confirmation of reservation. 5 days later got an email saying it had been cancelled. The call center confirmed cancellation and passed the blame - first to the airlines and then next to the supplier. In the conversation there was no "I'm sorry," or "I'll see if I can find another flight."

I have booked with Faregeek since January 2015. I called once to inquire about cancelling and it was 300$ to do so. I decided not to change. Recent events have led me to call them again to change my flights by one day on either end of my trip which is still months away. I have now been told that it will cost 600$ per person to change it, the same amount as a new all round ticket. I was also informed that if I tried to change it again it would be more expensive. HORRIBLE customer service and awful scam! Do not use them!

Booked then panicked when I read reviews. Have to say the service, flights and whole process was faultless. As fare geek saved us over £400 on fares direct with the airline we were thrilled. I guess most are quick to review a poor experience so I decided to be fair and actually bother to review ( I never usually do).

This is without doubt the worst customer service experience I have ever had. After having to change a flight booked with faregeek and paying a substantial fee, the receipt for my payment and charge to my credit card do not match. As this is a business expense I have been contacting them each day for the past two weeks to ask for a correct invoice. Sometimes I am on hold 10 minutes, sometimes for more than an hour. Each time I am told the invoice will be with me in 24 hours. Two weeks and counting. I could not be more disgusted with the service and would strongly advise anyone against using this company to book travel.

They confirmed the booking, then wrote back to ask for the same credit card and ID details that had been entered securely online. When I asked politely whether this was standard procedure and whether this was possibly a scam, they gave me one hour to confirm my details via a print & scan form. As I was not at work, this could not be done in the timeframe specified. They then tried calling me three times at midnight. When I called back they said they could offer me a new far, 50% more than the originally quoted fare. I declined and booked elsewhere. Terrible, inefficient, unsatisfying way to run a business.

The only way out of their gimmicks once you've made a "reservation" is to cancel your bank account. They "contrary to their site info" are NOT available 24-7. The scam is to wait out for the rates to go up, then hit you with charges. Since it may be too late to book with another company, they got you. Don't try to cancel, there are fees there too. (not mentioned anywhere). I had to close my bank account to keep these thieves from taking me for whatever they could get. As human beings, you "faregeek" should be ashamed of yourselves.

I've bought tickets twice to travel to India with Faregeek and had a very pleasant experience. The e-tickets were sent with 24 hours of credit card purchase and the airlines confirmed out seats. I was happy to save couple hundred dollars each time and would recommend them.

Horrible customer service. They will make a lie to you again and again. They will charge you a fee for nothing but of course no refund never. Don't be fooled by their price on their website. After all, you're gonna end up with paying more than others.