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Filters Fast Questions & Answers

518 reviews
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Here’s what consumers have asked with answers from Filters Fast staff and previous consumers.

6 questions answered
17% answered in 1 day
Question:

Order placed may 31 2019 still haven't received?why?

Answer:

Hi Helen, We can be contacted via Direct Message on Twitter and Facebook as well as at 866-438-3458 for updates on orders. I cannot see any of your information and wouldn't be able to help you on here. Please email me directly at asia@filtersfast.com if you have any further questions or concerns.

By David A., Customer Experience Manager
Question:

I returned some filters which were to incorrect size 2 weeks ago and as of today , may 17 have not heard from you. my order# 10409692. status?

Answer:

They lied to me also... now over 2 months... no refund

By G T.
Question:

How much do is it cost for brita water filters

Answer:

Hi Carmela, It depends on which type of Brita Water Filter you have. We offer the filters for both the faucet and the pitchers. Please check out our website or give us a call today at 866-438-3458 if you need more guidance. The link below show some of the Brita filters that we offer. Https :// www.filtersfast. Com/search/go? W=brita%20filters

By David A., Customer Experience Manager
Question:

Answer:

Yes, the WFPFC8002 will fit into the 101T and Dupont filters are made in the USA.

By David A., Customer Experience Manager
Question:

How can i cancel order

Answer:

Hello, to cancel an order you must contact customer service via email at Support@filtersfast.com or by texting 704-228-9166 or send us a private message via Facebook. We respond to all inquiries as soon as possible, within 48 hours.

By David A., Customer Experience Manager
Question:

Why are your reviews so poo?

Answer:

This company consistently lies to it's customers, has the absolute worst customer service, and in fact commits FRAUD about refunds. If you don't want to get ripped off... GO ELSEWHERE STILL LYING AND HAVE DONE NOTHING after over 2 months... FRAUD SEE THE FOLLOWING... transcript of chat on their website... Sent: Thu, Mar 26,2020 9:20 am Subject: Your Chat Transcript ----- Original Message ----- Date: April 9,2020 8:09 AM To: "support@filtersfast.com" <support@filtersfast.com> Subject: Re: Your Chat Transcript 09:18:41 AM [Matt] We will have the $9.94 refunded to your paypal account for the last order. 09:18:58 AM Thank you 09:19:06 AM when will you do that 09:19:41 AM [Matt] I have sent that to our accounting department to have done in the next 48 hours. -----Original Message----- To: sales@filtersfast.com <sales@filtersfast.com> Sent: Wed, Apr 29,2020 7:23 am Subject: Re: Your Chat Transcript I'll be as patient as possible... do what you can... to move it. In the meantime I'll keep my options open for a brief while. HERE. STILL NOTHING... FRAUD AND LIES

By G T.
Question:

I made two separate orders for the same filter. you charged me for both and only sent me one. i looked up my orders on your web. it only shows one.

Question:

Yes i past an other for somes filters for my humidificator i found out that it is out of stock and they place probablebly by accident 3xmy orders

Question:

I ordered a water filter to replace the kenmore 9690 i have and eceived a ph21410. while it is very similar to my old one, it does not appear to be a correct fit. how can i verify that this is the right filter?

Question:

Why was my credit card charged for three orders and i only ordered one filter? why can't i get anyone on the phone for customer service? when will i receive my filter they charged me three different times for?

Can’t see your question? Ask to get answers from the Filters Fast staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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