Floryday Questions & Answers

Here’s what consumers have asked with answers from Floryday staff and previous consumers.

668 questions answered

18% answered in 1 day

Question:

I have emailed service@floryday.com but the email keeps bouncing back undelivered. can you help with the following. my email address is summergp@bigpond.net.au. many thanks. please advise me of the procedure for return of ill fitting garments. fya 7029. 5102527 l & bmsz37 xxl. i attempted to match the sizing as quoted but find the garments quite unsatisfactory. i do not require a replacement order and would appreciate a refund of my money as soon as possible. thanking you in anticipation for an early settlement. paula summerville I have emailed service@floryday.com but the email keeps bouncing back undelivered. can you help with the following. my email address is summergp@bigpond.net.au. many thanks. please advise me of the procedure for return of ill fitting garments. fya 7029. 5102527 l & bmsz37 xxl. i attempted to match the sizing as quoted but find the garments quite unsatisfactory. i do not require a replacement order and would appreciate a refund of my money as soon as possible. thanking you in anticipation for an early settlement. paula summerville

Answer:

Hi Paula, We are sorry that there's some technical problem with our service email and our related department is trying to fix it. As for your order, we've sent you an email with the solution. Please have a check. Floryday

By Floryday F., over a year old

Question:

How can i return a dress when i've received no response to e-mail and on-line form. i've been waiting for over a week and now the 14 day return is passed. i'm now out money and stuck with a dress i cannot wear. please help! How can i return a dress when i've received no response to e-mail and on-line form. i've been waiting for over a week and now the 14 day return is passed. i'm now out money and stuck with a dress i cannot wear. please help!

Answer:

Hi Jackie, Thank you for contacting us. Would you please check your spam box or junk folder? Please be assured that we'll help you with your order. Please send us email with your order number to feedback@floryday.com and we'll help you with it. Floryday

By Floryday F., over a year old

Question:

Hi i have a deess to return to you can you tell me your return policy as i cant see anything on your website the dress is lovely but too small... Hi i have a deess to return to you can you tell me your return policy as i cant see anything on your website the dress is lovely but too small...

Answer:

Hi Lorraine, Thank you for contacting us. Please go to http://www.floryday.com/return-policy.html to check the return policy. It is a shame to know that the dress is small for you. Please send us email with your order number to feedback@floryday.com and we'll help you with it. Kind Regards, Floryday

By Floryday F., over a year old

Question:

Come faccio a ridare indietro lamerce? Come faccio a ridare indietro lamerce?

Answer:

Hi Lucarini, Grazie per averci contattato. Il nostro team ha già inviato una e-mail per quanto riguarda il vostro ordine. Si prega di controllare la tua email. Se non lo ricevete, controlla la tua casella di spam o cartella di posta indesiderata. Floryday service@floryday.com

By Floryday F., over a year old

Question:

Hello floryday, so happy with your magnificent dresses! my command is done and payed, but a neighbour said sometimes belgium asks inport-tax. my question: is it possible i have to pay extra tax for shipment to belgium? thx for your response. marleen Hello floryday, so happy with your magnificent dresses! my command is done and payed, but a neighbour said sometimes belgium asks inport-tax. my question: is it possible i have to pay extra tax for shipment to belgium? thx for your response. marleen

Answer:

Hi Marleen, Thank you for shopping with us. The import tax also depends on the shipping method you choose. Would you please let us know your order number and we'll check it for you. You can contact us via http://www.floryday.com/about/email.php?type=pre_sales&code=contact or send email to service@floryday.com. Please be assured that we will reply to you in 24 hours once you sent your email. We will do our best to help you with your order. Thank you. Kind Regards, Floryday

By Floryday F., over a year old

Question:

I made an order on 24/7 and it just says shipping in approx 7 days. i have not received anything or any notifications. i have constantly tried to contact them as i am concerned after reading the bad reviews and i have received no reply I made an order on 24/7 and it just says shipping in approx 7 days. i have not received anything or any notifications. i have constantly tried to contact them as i am concerned after reading the bad reviews and i have received no reply

Answer:

Hi Lyn, Thank you for your order. Would you please send us your order number and we'll have a check for you. Normally our service team will reply your email in 24 hours after you submit it. If you did not receive it, would you please check your spam box or junk folder? You may send us your order number and request to service@floryday.com with the subject "sitejabber+ your order number + your concerns". We'll help you solve the problem as soon as possible. Kind Regards, Floryday

By Floryday F., over a year old

Question:

Why has my order not been delivered or my money refunded. goretti farrell Why has my order not been delivered or my money refunded. goretti farrell

Answer:

Hi Goretti, Thank you for your question. We checked it in our system, your order has been sent out and our service team has replied to your email. Please kindly have a check. If you don't receive it, please check your spam box or junk folder. For any other issues, you can contact us via http://www.floryday.com/about/email.php?type=pre_sales&code=contact or send email to service@floryday.com. Please be assured that we will reply to you in 24 hours once you sent your email. We will do our best to help you with your order. Thank you. Floryday

By Floryday F., over a year old

Question:

I need to return a dress i ordered that is not suitable would you give me details on how to go about this. order no: 024809923801 regards maura I need to return a dress i ordered that is not suitable would you give me details on how to go about this. order no: 024809923801 regards maura

Answer:

Hi Maura, Thank you for contacting us. Our service team has already sent you an email regarding your order. Please check your email. If you don't receive it, please check your spam box or junk folder. Floryday service@floryday.com

By Floryday F., over a year old

Question:

Hi could you tell me what a uk size 20 is in your sizes Hi could you tell me what a uk size 20 is in your sizes

Answer:

Hi Glenda, Thank you for your question. As we have different suppliers, the size chart differs in dresses. Please refer to the size chart for each dress and choose the correct size. For more assistance, you can contact our service team via service@floryday.com. Kind Regards, Floryday

By Floryday F., over a year old

Question:

I have requested a cancellation of an order and have not received any emails that indicate you got my request. your responses to emails is terribly slow. i am also waiting for information on return of a dress but you keep asking for photos. i cannot upload any photos to your link. please respond to this request for information. i want to cancel order 023910701322, and i need help with my return of one dress from order 026336195394. I have requested a cancellation of an order and have not received any emails that indicate you got my request. your responses to emails is terribly slow. i am also waiting for information on return of a dress but you keep asking for photos. i cannot upload any photos to your link. please respond to this request for information. i want to cancel order 023910701322, and i need help with my return of one dress from order 026336195394.

Answer:

Hi Gail, We checked it and our service team has already replied to your email. Would you pleas have a check? If you don't receive it, please recheck your spam box or junk folder. Thank you for your time. Floryday

By Floryday F., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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