• FonePaw

FonePaw

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Overview

FonePaw has a rating of 2.6 stars from 62 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FonePaw most frequently mention customer service, refund policy, and credit card problems. FonePaw ranks 19th among Mobile Repair sites.

  • Service
    28
  • Value
    28
  • Shipping
    19
  • Returns
    25
  • Quality
    28
Positive reviews (last 12 months): 100%
Positive
6
Neutral
0
Negative
0
3
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How would you rate FonePaw?
Top Positive Review

“Efficient, effective, and essential!”

Nate C.
6/22/24

I stumbled upon this software and it's been a game-changer. From keeping me on track with deadlines to increasing my productivity, it's become an essential tool in my arsenal. The user-friendly interface and seamless integration make it a standout among its competitors. Two thumbs up!

Top Critical Review

“Scam - don't purchase”

Genevieve P.
4/14/23

App doesn't do what they claim it does. When asking for refund, they ask for all order information and problem information, even for a video of the problem. But at the end this is their answer: «Hi, Sorry for the inconvenience. Due to the software principle, no data recovery software can promise 100% successful data recovery. This is true for the entire industry. In some cases, writing back data may overwrite the data you are trying to recover. » I lost 88$ with them. They just want your money.

Reviews (62)

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customer service (13)
Thumbnail of user natec160
Hong Kong
8 reviews
1 helpful vote
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June 22nd, 2024

I stumbled upon this software and it's been a game-changer. From keeping me on track with deadlines to increasing my productivity, it's become an essential tool in my arsenal. The user-friendly interface and seamless integration make it a standout among its competitors. Two thumbs up!

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Value
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Thumbnail of user jeremyw1057
Hong Kong
4 reviews
0 helpful votes
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May 24th, 2024

Man, this software is super handy! It's got everything I need all in one place. Makes my life so much easier.

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Value
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Thumbnail of user ashtonw71
Hong Kong
8 reviews
1 helpful vote
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April 27th, 2024

This software? It's my stress-buster extraordinaire! Whenever I'm feeling overwhelmed, I just dive in and let it work its magic. Instant relief!

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Value
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Thumbnail of user allenq32
TW
5 reviews
0 helpful votes
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March 29th, 2024

The software I used was not available at first, after updating to the latest version, it will be fine. Thanks!

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Value
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Thumbnail of user genny.poirier
Canada
1 review
1 helpful vote
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April 14th, 2023
Verified purchase

App doesn't do what they claim it does. When asking for refund, they ask for all order information and problem information, even for a video of the problem. But at the end this is their answer: «Hi,

Sorry for the inconvenience.
Due to the software principle, no data recovery software can promise 100% successful data recovery. This is true for the entire industry.
In some cases, writing back data may overwrite the data you are trying to recover. »

I lost 88$ with them. They just want your money.

Products used:
FonePaw iPhone Data Recovery (Windows) One-Year

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Value
Returns
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Thumbnail of user pams400
Massachusetts
1 review
2 helpful votes
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February 9th, 2020

I had technical troubles from the start. I had to choose another app which worked effectively. Asked for refund explaining my reasons. They require lots of info to even consider refund. But first you have to try to have tech support work through your issues. Then you reach an impersonal Emily Watson. Not sure if she a computer generated response as it responds in a cold and unfeeling manner. Anyway I gave up.

Thumbnail of user fonepawt
FonePaw T. – FonePaw Rep

Dear Pam,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. Would you mind to email the case details to my email: lucy@fonepaw.com.

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,

Lucy

Thumbnail of user jerib17
Kansas
1 review
5 helpful votes
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November 19th, 2018

Do not use this. I cannot stress it enough. I wish I would have read more on the company before purchasing the software, I feel so stupid. They make it really difficult for you to know which software to buy and if you purchase the wrong thing they will not refund you. The website says that there is 24 hour support but they have no phone number to call and customer service via email is absolute sh*t. They're passive aggressive pricks. I highly recommend taking your device to a legit phone repair shop. Don't screw up like I did.

Thumbnail of user charlesw2155
Arizona
1 review
0 helpful votes
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April 26th, 2023
Verified purchase

I recently my purchased this product and it did not work!' Asked for a refund and they said no. Do not purchase rip off dose not work as advertised! Picked it up to help a friend figuring I had a 30 day guarantee. Software did not work for my purpose. Waste of money, refund refused. Do not buy! Disputing purchase with credit card company. Refund policy not helpful!
Run away from this junk fast!

Tip for consumers:
Horrific customer service no phone number

Run away from this junk fast!!!!!!!!!!

Products used:
Activation

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Value
Shipping
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Thumbnail of user matth732
Illinois
1 review
1 helpful vote
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April 15th, 2022
Verified purchase

The product doesn't work as described on the website and after many emails, customer service is not following their refund policy while playing dumb in an attempt to not refund my money. Do not give these people your money! They lie about the capabilities of their product and don't follow their own return policy.

Thumbnail of user aoimei2023
Hong Kong
7 reviews
1 helpful vote
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November 11th, 2023

What a handy piece of software! All you have to do is plug your phone into your computer, select transfer, and the next thing you know, you're sitting back waiting to see how convenient Fonepaw Dotrans is. This is a huge time saver for me! Although the free version would have been enough for me, I purchased the full version after seeing the power of this software.

Thumbnail of user saras1937
TW
5 reviews
0 helpful votes
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March 9th, 2024

This is the first data recovery software I have. It restores a lot of memories of my childhood that I accidentally deleted, thanks to them.

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Thumbnail of user sallya202
Wisconsin
1 review
1 helpful vote
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September 8th, 2021

I purchased this to help recover data from my husband's old phone that crashed. It did not work at all. I had reached out to fonepaw to get a refund and they completely turned it down. I would NOT recommend them to anyone I know. It was a huge waste of money and the company does not back up its guarantee.

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Thumbnail of user jillianb57
Washington
1 review
3 helpful votes
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July 23rd, 2020
• Updated review

Unexpectedly, I got a full refund as of 7/23/20. Don't know why. Never thought they'd do it after fighting me on it for 70+ days. At least they finally did the right thing. This company still derserves 0 stars after the way they treated me. It's like taking a test and you improved from 0 of 100 questions right to 5 of 100 answers right. That grade is still a bad F! I got the refund eventually, but they were still extremely rude and dismissive. Worst customer service of my life by far. I say "they" but really, I worked with only one person. Maybe there are some decent people who work at FonePaw, but consumers, BEWARE!

DON'T EVER BUY FROM FONEPAW!
July 16th, 2020
• Previous review

THIS MESSAGE IS TO WARN AND PROTECT POTENTIAL FONEPAW CUSTOMERS AGAINST BEING ROBBED

FONEPAW IS A SCAM. I tried to get help from them for the technical malfunctions of the screen recorder I bought from FonePaw for 70 days. I emailed with EMILY WATSON from *******@fonepaw.zendesk.com in about 40 emails and in customer support tickets I submitted on fonepaw.com/contact. She cheated me out of my money, and worse, she sneakily lied, deceived and led me on, trying to tire me out until I gave up on all of our communications. She didn't even have the decency to admit it. I'm going to warn everyone I should about FonePaw. To protect them, I'll tell them to never buy anything from FonePaw. EMILY WATSON at FonePaw is a liar and a thief. She is a swindler and a coward. I hope she quits her job and finds another where she doesn't willfully hurt people for a living. She's a horrible employee. I hope there are decent people working at FonePaw and that she's not a common representation of the other employees at FonePaw.

But after reading others reviews about FonePaw, I believe the whole company is likely led by crooks who are out to steal your money and time. After weeks of trying to get a straight answer from them, they refused to answer my simple yes or no question. "Will you give me the refund I am eligible to receive or break the FonePaw Refund Policy and not refund me?". Emily Watson at FonePaw never answered this question even though I asked and emailed her multiple times over several weeks. She would respond to my emails, but never answer my questions or respond to other subjects I brought up in the messages. She always tried to wear me down so I'd give up. Dragging the pretend help on and on. She was extremely rude and condescending. She thought I didn't know she was cheating me. Even though I called her out on it at least a couple times, she'd still pretend she was caringly trying to help, treating me like an idiot. She's a coward for not being forthright. I wanted the refund of course, but more than anything, I wanted to be treated with respect, courtesy, kindness. I was her customer for heaven's sake! She could've at least been straight with me and said no, we won't refund you. She dragged me on like this for weeks and weeks. I never got the refund even though my circumstances clearly applied to their own company refund policy. I provided what they asked for and followed their directions. And they only used my compliance as a method to deceive me longer. It was a cruel, long con.

If you're considering being a FonePaw customer, don't ever give them your money and run for dear life! Even if you bought something from them and it works, whenever you'd need maintenance or customer support for other reasons, the way they treat and communicate with their customers is abominable! FonePaw should be ashamed.

Anonymous FonePaw customer who bought the broken FonePaw screen recorder program in May, 2020.

Tip for consumers:
NEVER USE FONEPAW. RUN AWAY FROM THEM FOR DEAR LIFE!

They are thieves and cowardly, deceptive, sneaky liars

Products used:
Screen recorder program

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Thumbnail of user kevc5
Texas
1 review
4 helpful votes
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September 26th, 2018

Software doesnt work on a consistent basis. Every time they do an update/fix the program stops working correctly.

Think customer support will help? NO. Their support team is a joke. Their only job seems to be stringing you along until you are past their refund policy.

Do Not Buy - better, more honest software is available. Also, not as much money.

Thumbnail of user ralphn37
Oregon
1 review
8 helpful votes
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August 28th, 2019

It doesn't work, they give you the run around. This is a bogus scam. No refund even though they advertise that. My correspondence with them showed me that this place in not in the US. Their use of structure and vocabulary had foreign scam showing througth.

Tip for consumers:
Save your money....don't buy.

Products used:
none

Service
Value
Shipping
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Thumbnail of user jimz255
New Jersey
1 review
1 helpful vote
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June 27th, 2021

First of all, one star rating is way too high. Their website states that Do Trans can transfer all Andriod files to another phone easily and quickly. Do Trans will not even recognize my phone. Their "tech support" doesn't exist. They were unable to get the software to work as they advertised. As soon as I told them I wanted as refund, they stopped communicating with me. I filed a complaint with my credit card company. I dealt with Emily. She has been completely useless. Avoid these people. They are literally steeling peoples money. The sell software that doesn't work, then they keep your money then they refuse communicating with you.

Thumbnail of user chays1
Illinois
1 review
1 helpful vote
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December 25th, 2021

Trial version is too limited. Purchased full suite & got no results whatsoever. Been trying to contact company with no luck at all. Website gets nowhere & no one responds to emails. B. s. Company with b. S. product.

Tip for consumers:
Don't waste your money!

Products used:
None. Product wouldn't work.

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Thumbnail of user jimf518
Illinois
1 review
11 helpful votes
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August 5th, 2019

I suggested my boss buy the fonepaw recovery program... she did buy it and when I try to start recovering data from her phone like she needed, it does NOTHING of the sort. But what they do offer is a separate program, under the 1st ones "tools", that you also have to pay for separately... on their site it says that the 1st one she purchased was for data recovery, but it's a bait and switch. Wretched trickstering here, support was of no help either, said she had to buy the other one separately.

Thumbnail of user maxa156
Kansas
1 review
1 helpful vote
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April 24th, 2020

I downloaded this app, and it forced me to purchase it. The whole transfer for the free thing is a scam. They only allow a very short amount of data to get transferred for free. Even after I paid, it kept giving me errors. They only have emails for customer service. They answered after 4 days and had me go through a lot of hoops. They still can't fix the issue and refuse to refund me even though it's been a month of going back and forth with them (usually waiting 4 days to a week for a response)... I called Apple customer service and they were able to help me immediately with my data transfer for FREE. I would never recommend them to anyone.

Thumbnail of user fonepawt
FonePaw T. – FonePaw Rep

Dear Max,

Thank you for shopping on FonePaw. My name is Lucy and I’m the Customer Service Manager of FonePaw.

I am so sorry to hear your case. Would you mind to email the case details to my email: lucy@fonepaw.com.

I hope we can make good communication with each other and help you solve the problem in a considerable solution.

Hope to hear from you again.

Best regard,

Lucy

Thumbnail of user josslynh1
Arizona
1 review
4 helpful votes
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January 23rd, 2019

I tried to scan the iTunes junk, especially the update package, so I used that MacMaster to clean up the iTunes junk. At the first time, I cannot use this app I send the feedback to the support. Then they gave me tutorial to fix the issue. Thus I can delete the iTunes junks and those old files.

Thumbnail of user bonniej51
California
2 reviews
4 helpful votes
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March 23rd, 2018

The program needs to be registered with license code and the code will be sent via email so I have waited for two hours. It is a long time. I used the code to register iPhone Data Recovery and extracted the data from my iCloud backups. It can recover the data from iCloud but only scan out ten backups from iCloud, as I remembered, I have backed up many many times.

Thumbnail of user kelvins4166
Hong Kong
6 reviews
1 helpful vote
  • Send Message
November 11th, 2023

I have used multiple screen recording softwares. Among them, it is one of the best softwares for screen recording. It captures audio, video with good quality.

Products used:
FonePaw Screen Recorder Windows

Service
Value
Shipping
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Thumbnail of user aggiew6
Hong Kong
8 reviews
1 helpful vote
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December 17th, 2023

The product offers exceptional sound quality, top-notch service, and a user-friendly experience.Loved it!

Service
Value
Shipping
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Thumbnail of user tommyw32
China
1 review
7 helpful votes
  • Send Message
March 16th, 2018

I bought the fonepaw iphone recovery app. The app itself works, but it takes one hour to scan my data...

Thumbnail of user aso.fujimoto
Japan
1 review
0 helpful votes
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December 5th, 2023

削除してしまったiphoneのデータを復旧できました。とてもいい製品だと思います。
サポートの対応もよく、すぐに返答いただき、対応いただきました。
わたしのなかでは、とてもおすすめできる製品のひとつとなっています。

Products used:
FonePaw iPhone Data Recovery

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Thumbnail of user fonepawt
FonePaw T. – FonePaw Rep

ご利用者様
ご経験をお聞かせいただきありがとうございます。
技術チームと共有させていただき、大変励みになります。
FonePawをご利用いただき、重ねて御礼申し上げます。

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FonePaw provides a package of phone solutions, including data recovery and transfer.

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Thumbnail of user fonepawt
FonePaw T.

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2.6
62 reviews
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