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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 5,951 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    297
  • Value
    305
  • Shipping
    306
  • Returns
    119
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.8%
Positive
2,003
Neutral
14
Negative
96
View ratings trends
109
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How would you rate Fragrance Buy?
Top Positive Review

“Parcel was a bit late but arrived in great condition”

laura d.
12/18/24

Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.

Date of experience: 12/9/24
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Top Critical Review

“Terrible delivery”

Valerie C.
11/25/24

Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.

Date of experience: 11/15/24
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Reviews (5,951)

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Reviews that mention popular keywords

shopping experience (72) loyalty program (50) delivery time (66) quality products (52) customer service (538) rewards program (34)
Thumbnail of user laurad3615
Canada
1 review
0 helpful votes
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December 18th, 2024
Verified purchase

Had a small issue with the delivery being late but it was resolved in the end, I was very happy to get my package today everything was in perfect condition very well packaged. Thank you.

Date of experience: December 9, 2024

Thumbnail of user nataliec1544
Canada
1 review
0 helpful votes
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December 6th, 2024
Verified purchase

Dealing with fragrance buy was really quick and easy. Within minutes of placing an order I received notification it was ready to ship! Shipping was a bit delayed but understandably not fragrance buy's fault! I ended up getting my product in perfect condition thanks to their dutiful packaging!

Date of experience: November 26, 2024

Thumbnail of user markl3880
Canada
1 review
2 helpful votes
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October 2nd, 2024
Verified purchase

I like purchasing products from Fragrance Buy. They do a great job of making good quality fragrances a little more affordable. My only quibble would be that I think they should offer free delivery, at least for orders over $100 or $150.
I've order many products from them and they've always arrived quickly and in good shape.

Date of experience: September 22, 2024

Thumbnail of user tajf7
California
1 review
0 helpful votes
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October 27th, 2024
Verified purchase

The packaging is top notch. My order came safe and expertly packaged. The delivery time takes a while but I'm in the US and I believe it's coming from Canada so it's to be expected. I am pleased with my purchase and will be purchasing here again. I definitely recommend!

Value
Shipping
Quality

Date of experience: October 17, 2024

Thumbnail of user calebw197
Texas
1 review
0 helpful votes
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September 23rd, 2024
Verified purchase
• Updated review

I am completely satisfied with Fragrance Buy from their extensive and diverse fragrances, to their pricing, customer service, packaging and timely delivery. I totally recommend them…especially if you're a "Frag Head" like myself!

Date of experience: September 13, 2024

Great Frag Discounter!
December 19th, 2023
Verified purchase
• Previous review

I always check with Fragrance Buy first when looking to purchase a new fragrance I'm interested in. Their Fomo line is AWESOME! I have all three! Great selection and great prices!

Date of experience: December 19, 2023

Thumbnail of user joshual1632
Canada
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

Great service & speedy delivery. The price has gone up about 40% from when I last bought a couple years ago, but hopefully this is a cap of price markup. I will be a customer for life if they never stop carrying this in stock and a a good discount as this scent is underrated. My wife loves it beyond measure, and unfortunately when I go out I always get compliments from other women. Have to take the good, with the bad with this one!;)

Date of experience: December 10, 2024

Thumbnail of user khaleda358
Canada
1 review
0 helpful votes
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September 20th, 2024
Verified purchase

I probably spend thousands on this website, every single time the experience has been great, competitive prices, genuine products and fast shipping, I just want more availability and stock and then it'll be unbeatable.

Date of experience: September 10, 2024

Thumbnail of user natashaa218
Canada
1 review
0 helpful votes
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September 17th, 2024
Verified purchase

Absolute best place to get fragrances! Best prices, vast selection and incredible customer service! Fast delivery and never had a problem at any stage of my fragrance orders! Will always order from fragrance buy!

Date of experience: September 7, 2024

Thumbnail of user clinta85
Arkansas
1 review
0 helpful votes
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October 8th, 2024
Verified purchase

Got my shipment in 7 days. And that's almost as good as Prime is doing these days. Got everything and the prices were unbeatable. No American "discounter" had what I wanted that cheap. Definitely will buy here again.

Date of experience: September 28, 2024

Thumbnail of user isabelam25
Texas
2 reviews
0 helpful votes
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December 11th, 2024
Verified purchase
• Updated review

Here you find everything you need from all over the world,original products, rare to find. Great customer service, very fast shipping. Orders looks like you give a present,never something damaged. Very happy to have business with and highly recommended for people who are afraid to try

Date of experience: December 1, 2024

Rare gems
July 30th, 2024
Verified purchase
• Previous review

All products original, a huge variety,rare gems all in perfect condition, in terms, very easy to find something you need,very well packed,wrapped like I bought them myself from the store. I'm living in USA and the orders arrived very quickly, love fragrancebuy

Date of experience: July 20, 2024

Thumbnail of user vasiliosc3
Canada
1 review
0 helpful votes
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October 16th, 2024
Verified purchase

My purchase arrived in a timely manner and, as ever, was well-packaged to keep all of the bottles (and there were many) safe and sound. Now, I just have to convince my wife that I'm not going overboard with the number of fragrances I've been buying!

Date of experience: October 6, 2024

Thumbnail of user jeremym2363
California
1 review
0 helpful votes
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November 28th, 2024
Verified purchase

Always have the best prices around. The amount of fragrances that can be found on the website versus others is a plus. I would like items shipped to be protected by the packing peanuts around all sides of the products at all times. My fragrance bottles were probably hitting on one side of the bare box throughout the shipping process prior to opening. I also would appreciate having fragrance samples tailored to my gender or unisex samples when selecting Package protection.

Date of experience: November 18, 2024

Thumbnail of user jaredp214
California
2 reviews
1 helpful vote
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September 9th, 2024
Verified purchase

I would love if you could add note breakdowns to fragrance profiles when available. Also, indicate for every tester whether they come with caps or not. Finally, an inventory count for fragrances would help me stop shopping on the clock during fragrance drops.

Date of experience: August 30, 2024

Thumbnail of user martad89
Washington
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

The website offers a wonderful selection of fragrances at excellent prices. My package arrived securely packed, ensuring that everything was in perfect condition. The overall shopping experience was fantastic. It would be even better if there were an option to choose a free sample with my purchase to enhance the experience further.

Date of experience: September 1, 2024

Thumbnail of user brevardb
Maryland
1 review
0 helpful votes
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September 12th, 2024
Verified purchase
• Updated review

I buy from you guys constantly, always satisfied, always comes in less than a week, sometimes you give a free sample that have lead me to buying full bottles of them. My only complaint, everybody know to come to you 1st and stuff sells out fast (sigh)!

Date of experience: September 2, 2024

Ship fast, variety and low discounted prices
August 4th, 2024
Verified purchase
• Previous review

I love the fact, that I place an order and usually get in 5 to 6 days. Some other discounters take weeks to send you package. I also like the sample freely given in packages. Niche fragrance on this sight I have brought for more than 50% off and stuff constantly come into stock all year

Date of experience: July 25, 2024

I love your Fragrance!
December 25th, 2023
Verified purchase
• Previous review

Always got top quality, sought after fragrances at the best prices! On top of all that you reward us for buying what we love, literally blessing us with savings for doing what we was going to do anyway, Thank You

Date of experience: December 25, 2023

Thumbnail of user jonelles22
Pennsylvania
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I was looking for two specific middle eastern fragrances. Your site had the best price and an added coupon. BUT... once you added tax. The discount was only about $3 so that was a little disappointing.

Date of experience: November 12, 2024

Thumbnail of user davidg5236
New York
1 review
0 helpful votes
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September 8th, 2024
Verified purchase
• Updated review

I've sung the praises of Fragrance Buy in general before (great selection, prices, shipping, customer service) so here I will compliment your "notify me" feature when a fragrance has sold out. For anyone wondering, it really works! I received an email alerting me that a relatively difficult to find Memo frag was now available, and I was quickly able to grab it. This is the third time, I think, this has happened. So, thank you for that! Received both bottles, securely packaged and in perfect condition. Now just waiting for cooler weather to wear them...

Date of experience: August 29, 2024

Consistently Excellent
December 7th, 2023
Verified purchase
• Previous review

I always have a good experience with Fragrance Buy and the Black Friday sale was no different. Found a couple of great deals and, as always, my order was processed quickly and I'm already enjoying my purchases. Thank you and happy holidays!

Date of experience: December 7, 2023

Great selection, fast shipping, new customer!
September 27th, 2022
Verified purchase
• Previous review

I ordered one niche fragrance and one back catalog old skool selection. Prices were great, and even though I'm in the US, I had them in just over a week. Everything came nicely packaged in a very sturdy box. This was my first time buying and was super pleased. You definitely got yourself a new customer

Date of experience: September 27, 2022

Thumbnail of user garys2804
Canada
2 reviews
0 helpful votes
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December 3rd, 2024
Verified purchase

I purchased the larger bottle of this fine fragrance and FragranceBuy was good to deal with. I'm satisfied with my purchase. They went out of their way to make sure I was pleased. Good on them. I will buy from them again. Thanks, Gary.

Date of experience: November 25, 2024

Thumbnail of user brianb5030
Arizona
1 review
0 helpful votes
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October 14th, 2024
Verified purchase

Got a great deal on Triumph of Bacchus. Orders take about a week to arrive but is worth it given the discount. I always receive a sample of something different which is a nice addition. The boxes are sturdy and packaged well which keeps my fragrances safe.

Date of experience: October 4, 2024

Thumbnail of user shariep3
Canada
1 review
0 helpful votes
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September 6th, 2024
Verified purchase
• Updated review

The service is top notch. It, honestly doesn't get much better than: unmatched prices, great fragrances, exceptional CS and prompt delivery.
Restock can take awhile, but you're notified as soon as available if you sign up.

Date of experience: August 27, 2024

Excellent service! Excellent prices.
September 15th, 2022
Verified purchase
• Previous review

Just buy from them, they are, simply, the best stop for fragrances.

Date of experience: September 15, 2022

Thumbnail of user jadwigat1
Canada
1 review
1 helpful vote
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October 30th, 2024
Verified purchase

The service and time delivery was excellent! The package box was thick and solid. Nothing was broken or dented so I am relieved that this company does not cheap out on the package product. Ordering on line is so easy with Fragrance Buy. As for the perfumes I'm not sure yet as they were all blind buys but I will be ordering from you again. Super service and prices! Excellent experience. Thank You

Date of experience: October 20, 2024

Thumbnail of user valeriec1237
Canada
1 review
1 helpful vote
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November 25th, 2024
Verified purchase

Ordering was fine but I had to keep asking the delivery company where my package was. The driver even showed up, I spoke to him and then he said his delivery was for another address. Then I didn't get my package for a few more days after many conversations with them...not very happy at all with how that part went down.

Date of experience: November 15, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Valerie, we sincerely apologize for the delayed delivery and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user derekl666
Texas
1 review
0 helpful votes
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November 22nd, 2024
Verified purchase

I was extremely happy about the deal, 11% off entire order plus free shipping was amazing. The shipping took a bit, almost 2 weeks. Overall satisfied with purchase, all were blind buys and I loved all except for one which isn't bad but not to my liking. Plus got a tiny sample of initio's fragrance. Will be purchasing more from fragrance buy in the future.

Date of experience: November 12, 2024

Thumbnail of user brandonr688
Ohio
2 reviews
0 helpful votes
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December 23rd, 2024
Verified purchase
• Updated review

I'm a repeat customer. Bought over 100 bottles from the site. Bottles are packaged well and product intact. Unfortunately the shipping has gotten worst over the years. Fed ex seems to have issues being efficient and often my packages travel hours past my home only to come back. I live 3 hours from the border and my packages typically arrive within 3 days. Now they take almost a week or more. And tracking doesn't get updated as often as it once did. I recommend fragrancebuy to everyone so I want to see them succeed. The only thing I'd change is the shipping. Other than that. I have not had one issue with the product quality. Thanks fragrancebuy!

Update* I finally did receive both packages at the same time. It took 2 weeks, but perhaps it's the holiday season slowing things down. Overall, I only shop on this site and always have because it's so easy, straight forward and the value is good. I also appreciate their attention to detail. So although my packages were MIA longer than expected, I'll continue making Fragrancebuy my go to source for fragrance :)

Service
Value
Shipping
Returns
Quality

Date of experience: December 16, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello Brandon, we truly apologize for the shipping issues you've been experiencing and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

My Go to For years now
September 25th, 2022
Verified purchase
• Previous review

I love the site! As a matter of fact I don't use any other vendors for my Frag addiction lol. I love the relationship I have with Fragrancebuy.ca. The points system is an added bonus. They always have something in stock I want to try. If it's not, I just wait until it comes back in. I know what to expect and after 50 or so purchases it's very consistent. The only thing I'd like to see is samples of frags off my radar included with my purchase here and there. But I really have no complaints!

Date of experience: September 25, 2022

Thumbnail of user drewc171
California
1 review
0 helpful votes
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December 8th, 2024
Verified purchase
• Updated review

Steps were taken and fixed all issues quickly and accordingly. Will keep on using and purchasing their great priced fragrances

Service
Value
Shipping
Returns
Quality

Date of experience: December 5, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello, we truly apologize for the technical issue that affected your experience with our Black Friday sale and for the frustration, inconvenience and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Decent place for frags
July 11th, 2024
Verified purchase
• Previous review

They're helpful but sometimes price changed in cart…

Date of experience: July 1, 2024

Fixed
July 8th, 2024
Verified purchase
• Previous review

Will keep on purchasing from them. Any issues will be fixed if they arise in some form or way. Give them a chance to make it right

Date of experience: November 7, 2024

Horrible experience with this company
September 24th, 2023
Verified purchase
• Previous review

I've spent thousands with this company. Recently they started to take money and then wait a week, and then cancel your order, and then don't refund you. They did this multiple times to me! This company is ridiculous. They have stolen thousands from me now by canceling my orders and not refunding.

Tip for consumers:
Scam company. They will steal your money

Service
Value
Shipping
Returns
Quality

Date of experience: December 2, 2024

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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4.8
5,951 reviews
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