Freelancer
Questions & Answers

I had hired a freelancer to Design a logo for my company. I hired him and had to pay him ₹1500($25 approx). I selected the payment method as Paypal which was accepted on their website, a receipt was generated for ₹1500($25 approx) and I paid. After the payment was successful suddenly I realised that ₹100000($1534. 80) were debited from my account instead of ₹1500($25 approx). I immediately emailed and chatted with the customer service of Freelancer and they said they will refund, but after 2 days had passed nothing happened. I again contacted them and they said that they have refunded the amount back to my Paypal account and even gave me a receipt for the refund. After another 2 days the balance dint show on my Paypal account, I again contacted Freelancer and they said that the fault is because of the Paypal service. I contacted Paypal and they said that no refund was initiated from Freelancer and if they do have refunded they(Freelancer) have to call Paypal and sort the matter. I told the incident to Freelancer and they then agreed that they had held up my payment and wont give it back until I called Paypal and tell them that I dont want a refund as it destroys the reputation of Freelancer and also makes 'matter complicated'. I called Paypal again letting them know that Freelancer wants to me close the dispute. Paypal strictly advised not to close the dispute as then refunding my money will be next to impossible. I have till now mailed Freelancer over 25 times and every time they blackmail me by saying closed the dispute and then we will see how much and when to refund. I gave them a warning that Ill go to court and still they dint agree, after I was adamant that I will not close the dispute and will move to court, they are now for over 4 days keep replying me the message saying that my case has been transferred to another department and I will hear from them within 48hours. Its been many days now and since the start I have been jumping from talking to their department to department (chat, refund, Verification, billing and more). Freelancer has now even limited my account and are threatening to block it and not refund the money at all. After searching on the net I found thousands of other similar cases where Freelancer debits money or doesnt refund the left balance of a customer back to them. Freelancer even agreed to the mistake of by fault debiting $1500 instead of ₹1500, but isnt refunding. Iam a very small man compared to this billion dollar company and I dont know what to do. These guys dont have any phone number\email of management\Address in my country. Please help me, I can provide with any proof you like. I even have saved all the chats and emails. Thank You Varun Anand

Asked by Varun A. on 4/27/2015