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Here’s what consumers have asked with answers from Funchatt staff and previous consumers.
Dear August, We appreciate you taking the time to ask a question about our service! The profiles of our content creators are verified according to our Terms and Conditions. We believe in fostering genuine connections and encourage you to contact us if you have any doubts about the legitimacy of your interactions. Contact us at support@funchatt.com if you notice any suspicious activity. In case you have experienced any issues while exchanging contact information, please get back to us with more details and we would be glad to assist you with that matter. Kind regards, FunChatt Customer Service
Dear David, We appreciate you taking the time to ask a question about our service! At this point, we want to let you know that it is not prohibited to exchange contact information with your penfriend in chat or mail sections. This option may be helpful for you to continue communication outside of the website for free. However, every trusted user decides for themselves whether they are ready to move forward as the website provides a secure space for communication. In case you have experienced any issues while exchanging contact information, please get back to us with more details and we would be glad to assist you with that matter. Kind regards, FunChatt Customer Service
Dear James, Thank you for your question! At this point we would like to let you know that even though we do not have such options like contact exchange, you can still exchange contact information with a user on our website. It is up for every trusted user to decide when they are ready to move forward. We would also like to mention that we have different departments that care about our clients' privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. That is why we set prices at such level. James, we would like to take an opportunity to investigate your feedback further. That is why we kindly ask you to contact us via support@funchatt.com email for assistance.
