Dear Van,
Thank you for your kind inquiry.
Please note that we are a proper registered company that has been around since 2007.
We Gearbest are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.gearbest.com/
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
If there is any issue of your order, please feel free to contact us: http://www.gearbest.com/about/contact-us.html
Thank you for your support.
Gearbest.com