Hello,
I ordered a Jumper Ezbook 2 Ultrabook Laptop Windows 10 Home 14 inch Intel for 170 euro and 0.50 sentfee. I went to pay but payment failed, tried again, failed again so i thought lets try again tomorrow Now i see that payment went through twice and the price is 189 instead of 170. I would like to cancel one of the orders and have the correct price of 170euro as advertised for the other order. I submitted a ticket hoping this will get sorted out. Anything else i can do but wait for a reply ?

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Hello,
I ordered a Jumper Ezbook 2 Ultrabook Laptop Windows 10 Home 14 inch Intel for 170 euro and 0.50 sentfee. I went to pay but payment failed, tried again, failed again so i thought lets try again tomorrow Now i see that payment went through twice and the price is 189 instead of 170. I would like to cancel one of the orders and have the correct price of 170euro as advertised for the other order. I submitted a ticket hoping this will get sorted out. Anything else i can do but wait for a reply ?

asked by Sofie D. on 11/5/16

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Lily L. [Gearbest Rep] · Answer 1 · 2016-11-14T05:19Z

Lily L. [Gearbest Rep]

on 11/14/16

Dear Sofie,
Thank you for your feedback and inquiry here.
Please kindly note the payment is processed automatically by system.
Learn more of payment methods here: http://www.gearbest.com/about/payment-methods.html
Could you please provide the order number or the ticket ID you sumbitted?
We also advise you contact us at this site for any issue: http://www.gearbest.com/about/contact-us.html
Thank you for your understanding.
Gearbest.com

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