Hi gearbest, i returned the faulty item and tracking shows it delivered but GB keep saying not received and now they said i have to wait another 4 weeks until case goes to lost item then they ll tell the solution. I asked them what ll be solution but no answer for that. I have been buying from gearbest for long time and dont want to get involve paypal into this. This is my tkt # T16052398971. Please check this.

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Hi gearbest, i returned the faulty item and tracking shows it delivered but GB keep saying not received and now they said i have to wait another 4 weeks until case goes to lost item then they ll tell the solution. I asked them what ll be solution but no answer for that. I have been buying from gearbest for long time and dont want to get involve paypal into this. This is my tkt # T16052398971. Please check this.

asked by Omer I. on 7/4/16

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Lily L. [Gearbest Rep] · Answer 1 · 2016-07-05T04:56Z

Lily L. [Gearbest Rep]

on 7/5/16

Dear Omer,

Thank you for bringing this issue to our attention.

We are sincerely sorry for any inconvenience caused.

Please kindly note if you ship the item via flat rate shipping, it will take 10-25 working days for delivery.
For this issue, please kindly check our warranty and return policy here: http://www.gearbest.com/about/warranty-and-return.html

We will check the ticket for detailed information and offer satisfied resolutions to you for this case.

If there is any question or problem, please feel free to contact us at this site: http://www.gearbest.com/about/contact-us.html

Thank you for your understandind and kind support.

Best Regards,
Gearbest.com

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