Dear Ben,

Thank you for your inquiry about your order.

We at Gearbest offer many different shipping methods with varying shipping times and prices. We will always do our best to meet the customers shipping needs.

For more details on our shipping methods and whether free shipping is available, please see here:
http://www.gearbest.com/about/shipping-methods.html.
We advise that you can choose the most suitable shipping method for you.

Could you please tell us the order number?
We will deal with this issue to your satisfaction once received the feedback.

Thank you for your cooperation.
Gearbest.com