Ticket Status:
Processing
Full Name:
David
David At 02/09/2017 06:29:47 CST
i will go with express line shipping
Gearbest Customer Support At 02/09/2017 06:54:43 CST

Dear David


Thank you very much for ordering from Gearbest.

We apologize for not shipping out the order to you yet.


After the query, we find out that your package could not be sent by the way you choose.

However, we can only send the order to you via Netherlands Post Registered.


It needs about 10-25 business days to reach you. There is no extra shipping fee.

And we will refund the shipping fee of 29.65 after delivery.


Please tell us your decision as soon as possible. Then we will take further action to help you.

Thank you for your patience and kind support.


Best Regards
Kelly
Gearbest Customer Service
http://www.gearbest.com/
David At 02/09/2017 08:50:52 CST
just ship it the only way you can
Gearbest Customer Support At 02/10/2017 01:36:01 CST

Dear David,

Thank you for order with GearBest.


1)I have finished the modification for your shipping method.

We will send your order by Netherlands Post Registered.

However this change can only be reflected in our system. You are unable to see any changes in your account at this time.

This is absolutely normal.


After delivery we will refund the shipping fee of 29.65 USD for you.



2)remaining items
sku*quantity:202557702 * 1 , Ulefone ARMOR 4.7 inch 4G Smartphone


However, please note that the item (black)is back-orderedthe shipping time online after Feb 15.

We kindly ask you if you wnat to wait for the delivery informaiton.


But the item (orange) is in stock,we kindly ask if you are willing to choose this color.

We are able to change the color for you.



Can you please let me know your decision?

We look forward to hearing from you and will do our very best to assist you.
Thank you for your understanding


Best Regards
Kelly
Gearbest Customer Service
http://www.gearbest.com/
David At 02/10/2017 02:59:47 CST
i want the black and wait for the delivery infomaition thank you
David At 02/11/2017 05:36:37 CST
if you can change the orange to black for me that will work but i dont want no orange thanks
David At 02/11/2017 05:39:36 CST
also do you know whats it like to order from coolicool do you do any dealings with them
Gearbest Customer Support At 02/11/2017 11:47:08 CST

Dear David,


Glad to receive your reply so soon.


We'll arrange the delivery for you as soon as possible once the item is in stock.

Please rest assured that we'll pay attention to your order at any time.

And when the item is shipped out,the delivery information will be sent to you by e-mail.


Sorry we do not has a deadl with the coolicool.


Thank you for your understanding and kind support.


Best Regards

Kelly

Gearbest Customer Service

http://www.gearbest.com/

asked by david y. on 2/11/17