Dear Janet,

Thank you for your kind inquiry here.

Could you please kindly provide the order related to the item you asked here?
Please kindly note once we get the accurate item information, we will provide resolutions to your question.

For any after-sale issue, we kindly advise you submit a ticket to our support center at this email address: support@gearbest.com.
We will try our best to solve any problem to your satisfaction.

Here is how to contact us: http://www.gearbest.com/about/contact-us.html

We appreciate your soon reply and understanding.

Best Regards,
Gearbest.com