Gearbest Questions & Answers

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Here’s what consumers have asked with answers from Gearbest staff and previous consumers.

316 questions answered
16% answered in 1 day
Question:

I bought 2 xiaomi speaker in september, , i didnt receive nothing, they dont answer the people , they dont give the money back, they are liers ,never

Answer:

Sorry Paulo C., Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day. All messages will be replied to within 24 hours, so please rest assured GearBest will get back to you. Please send us any queries you have via our Support Center. We look forward to hearing from you soon.

By Lily L.,
Question:

Were is it located

Answer:

Hi Brandon h., We sell online only, you can order on our website here https://www.gearbest.com/ Please feel free to contact us anytime.

By Lily L.,
Question:

Hello, i want to buy boots from gearbest.com but i'm not sure that it will arive ! what do you advise me ?

Answer:

Hi Seyran S., Thank you for contacting GearBest. The total delivery time = processing time + shipping time. Please see below for more details: 1. Processing time: All GearBest products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated on each item page. Now, we also have items that can be shipped within 24H. 2. The shipping time depends on the shipping method you choose when you place the order. For more details please check: https://www.gearbest.com/about/shipping-methods.html Take a look our newest arrivals here: http://www.gearbest.com/new-products/ Grab our best sales here: http://www.gearbest.com/gadget-deals.html Please feel free to contact us again if you have any further queries.

By Lily L.,
Question:

Hi i'm fr singapore, yr prices is in usd or sgd tks

Answer:

Hello Kenny T. You can check the right and top side of our homepage https://www.gearbest.com/, There are many currencies. Please note that we always adopts the US dollar as the primary currency for all our product prices. Thank you for your cooperation.

By Lily L.,
Question:

Hi this's the 1st time to know gearbest. all your prices is in usd or ??? (i'm from singapore) tks.

Answer:

Hello Kenny T. You can check the right and top side of our homepage https://www.gearbest.com/, There are many currencies. Please note that we always adopts the US dollar as the primary currency for all our product prices. Thank you for your cooperation.

By Lily L.,
Question:

How long does it usually take to receive my phone? i placed my order on 2 december now more than one month.really i am disappointed.

Answer:

Sorry Tara X., I apologize for my late response. Have you received your order? For more information about our shipping policy, please refer to our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html. If you still didn't receive the order, you can contact our support center for help: https://support.gearbest.com/ticket/ticket/cat?lang=en Thanks for your patience and support.

By Lily L.,
Question:

I live in canada and we have 6 character postal codes, but gearbest is asking for 7 character. anybody can help?

Answer:

Sorry Guram S., I apologize for my late response. We have corrected this issue. If you still have the same issue, you can contact our support center for help: https://support.gearbest.com/ticket/ticket/cat?lang=en Please let me know if you have any further question.

By Lily L.,
Question:

If not receive the order in the date period that given, what is the next step/...

Answer:

Sorry Hafees M. I apologize for my late response. Have you received your order? For more information about our shipping policy, please refer to our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html. If you still didn't receive the order, you can contact our support center for help: https://support.gearbest.com/ticket/ticket/cat?lang=en Thanks for your patience and support.

By Lily L.,
Question:

Hey i have ordered from hk-2 to the uk i ordered on the 5thdecember and its the 14th of december now are they scamming or do i have to wait longer ??

Answer:

Sorry Marley h. I apologize for my late response. Have you received your order? For more information about our shipping policy, please refer to our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html. If you still didn't receive the order, you can contact our support center for help: https://support.gearbest.com/ticket/ticket/cat?lang=en Thanks for your patience and support.

By Lily L.,
Question:

Hey i ordered from the (hk-2) im in uk / i ordered on the 5th of december and its the 14th now how long around will they take ? ? ? thanks

Answer:

Sorry Marley h. I apologize for my late response. Have you received your order? For more information about our shipping policy, please refer to our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html. If you still didn't receive the order, you can contact our support center for help: https://support.gearbest.com/ticket/ticket/cat?lang=en Thanks for your patience and support.

By Lily L.,

Can’t see your question? Ask to get answers from the Gearbest staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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