Gearbest Questions & Answers

Dear Nazim Thank for contacting Gearbest. For the shipping, Total Delivery Time = Processing Time + Shipping Time We will need approximately 3-5 business days to arrange shipment of your order. For small quantity orders, the processing time is 1-3 business days while large quantity order may require a few days more. The exact shipping time depends on the shipping method you choose. 1) Flat Rate Shipping: Between 7-25 business days to ship to the destination, by post office. 2) Standard Shipping: Between 6-8 business days to be delivered, by EMS. 3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB. Please note that the above shipping times are for guidance only. The precise shipping time can also be affected by factors such as: Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details. Gearbest's FAQ: http://www.gearbest.com/about/faq.html For the duty tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) Thank you for your understanding. Gearbest.com

Dear barbara, Thank you for your question. Please rest assured that all the reviews are the genuine experience on Gearbest.com. This is absolutely slanderous of you to say this. We urge you to delete it as soon as possible. Thank you for your understanding. Gearbest.com

Dear Nemwel, Thank for contacting Gearbest. Total Delivery Time = Processing Time + Shipping Time We will need approximately 3-5 business days to arrange shipment of your order. For small quantity orders, the processing time is 1-3 business days while large quantity order may require a few days more. The exact shipping time depends on the shipping method you choose. 1) Flat Rate Shipping: Between 7-25 business days to ship to the destination, by post office. 2) Standard Shipping: Between 6-8 business days to be delivered, by EMS. 3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB. Please note that the above shipping times are for guidance only. The precise shipping time can also be affected by factors such as: Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details. Gearbest's FAQ: http://www.gearbest.com/about/faq.html Gearbest.com

Dear Lucy, Thank for contacting Gearbest. Total Delivery Time = Processing Time + Shipping Time We will need approximately 3-5 business days to arrange shipment of your order. For small quantity orders, the processing time is 1-3 business days while large quantity order may require a few days more. The exact shipping time depends on the shipping method you choose. 1) Flat Rate Shipping: Between 7-25 business days to ship to the destination, by post office. 2) Standard Shipping: Between 6-8 business days to be delivered, by EMS. 3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB. Please note that the above shipping times are for guidance only. The precise shipping time can also be affected by factors such as: Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details. Gearbest's FAQ: http://www.gearbest.com/about/faq.html Gearbest.com

Dear ameen, Thank you for being kind enough to tell us about your experience. Please kindly note our shipping link: http://www.gearbest.com/about/shipping-methods.html It would be also appreciated that you could contact us on link: http://www.gearbest.com/about/contact-us.html and "message us" We will reply you in 24 hours. Thank you for your important and valuable feedback. Gearbest.com

Dear jean, Could you please contact us on site: http://www.gearbest.com/about/contact-us.html? Please rest assured we will follow your issue and check it for you. Our colleague will be very happy to reply you in 24 hours. Thank you for your understanding. Gearbest.com

Dear Liz, Thank for contacting Gearbest. Total Delivery Time = Processing Time + Packaging Time + Shipping Time We will need approximately 3-5 business days to arrange shipment of your order. For small quantity orders, the processing time is 1-3 business days while large quantity order may require a few days more. The exact shipping time depends on the shipping method you choose. 1) Flat Rate Shipping: Between 7-25 business days to ship to the destination, by post office. 2) Standard Shipping: Between 6-8 business days to be delivered, by EMS. 3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB. Please note that the above shipping times are for guidance only. The precise shipping time can also be affected by factors such as: Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details. Gearbest's FAQ: http://www.gearbest.com/about/faq.html Gearbest.com

Dear Anthony, please note our link: http://www.gearbest.com/about/terms-and-conditions.html your order has been shipped on 5/17. Hope you could receive it soon. Gearbest.com

Dear Julie, Thank you for your inquiry. We ship worldwide to more than 200 countries with thousands of orders dispatched securely on a daily basis. Generally speaking, the total shipping cost will depend on the following aspects: - The shipment method you choose (we offer flat rate, standard or expedited shipping) - The destination country that the package is going to; - How many items you order - The total weight and volume (size) of the parcel. At Gearbest, FREE shipping via Flat Rate Shipping is available for most of items. However if the item(s) is oversize or overweight, they must be shipped using Standard Shipping or Expedited Shipping instead; an additional shipping fee will be applied in such cases. How to calculate the shipping cost: Please add all the items to cart, and then choose the country you want the order to be shipped to. The estimate shipping cost and total amount will be displayed for each shipping method. For more information about shipping http://www.gearbest.com/about/shipping-methods.html Learn more about Gearbest's process http://www.gearbest.com/about/faq.html Gearbest.com

Dear Gurucharan, We ship worldwide to more than 200 countries including India with thousands of orders dispatched securely on a daily basis. Total Delivery Time = Processing Time + Packaging Time + Shipping Time We will need approximately 3-5 business days to arrange shipment of your order. For small quantity orders, the processing time is 1-3 business days while large quantity order may require a few days more. The exact shipping time depends on the shipping method you choose. 1) Flat Rate Shipping: Between 7-25 business days to ship to the destination, by post office. 2) Standard Shipping: Between 6-8 business days to be delivered, by EMS. 3) Expedited Shipping: Around 3-7 business days to arrive, by DHL/FEDEX/IB. Please note that the above shipping times are for guidance only. The precise shipping time can also be affected by factors such as: Remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company. You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details. Gearbest's FAQ: http://www.gearbest.com/about/faq.html Gearbest.com