Gearbest FAQ | Sitejabber

Question:

Support site (chat and ticket) don't work with both chrome and ie. i want to cancel my unshipped order w1605031528301532 and get refunded. please advise on how cancel my order. thank you. Support site (chat and ticket) don't work with both chrome and ie. i want to cancel my unshipped order w1605031528301532 and get refunded. please advise on how cancel my order. thank you.

Answer:

Dear Luca, Thank you for your message. We have sent you a new ticket AT16****792 to solve the problem. Could you please kindly check and give a confirmation back? Thank you for your understanding. Gearbest.com

By Lily L., over a year old

Question:

Bought voyo v3 ultrabook, never worked correctly. constantly asked for guide to complete driver download, not supplied, voyo never answer emails. gearbest loop around with their ticket system. too costly to return. have not posted reveiw yet. Bought voyo v3 ultrabook, never worked correctly. constantly asked for guide to complete driver download, not supplied, voyo never answer emails. gearbest loop around with their ticket system. too costly to return. have not posted reveiw yet.

Answer:

Dear Anthony, Thank you for your kind messages. Could you please kindly tell us your order number or ticket number for reference. Please rest assured that we will take full responsibility if we made a mistake. Thank you for your understanding. Gearbest.com

By Lily L., over a year old

Question:

W1602240429289161 it's been 2 months already and i still havent received my order. someone give me an answer! your support site is down! W1602240429289161 it's been 2 months already and i still havent received my order. someone give me an answer! your support site is down!

Answer:

Dear RV, Thank you for your message. We have sent you a new email to ****ino@gmail.com. Please rest assured that we will take full responsibility if we made a mistake. Thank you for your understanding. Gearbest.com

By Lily L., over a year old

Question:

Hello, what is the standard delivery time within the uk? Hello, what is the standard delivery time within the uk?

Answer:

Dear Manisha, Thanks for your inquiry. Please kindly check here: http://www.gearbest.com/about/shipping-methods.html Typically 7 to 10 business days for Standard Shipping Methods. That also depends on the shipping methods you choose. Best Regards, Gearbest.com

By Lily L., over a year old

Question:

Dear sirs, could you please check my order ww1603270904415109. as by tracking information the package seems to get stuck at dpd london warehouse for over 1 week now. it seems that the forwarder to germany only received the order information but still not the package. i ordered on purpose from european warehouse and paid the higher price in order to receive the item on time. so it would be nice if you could kindly investigate the matter. thank you and kind regards Dear sirs, could you please check my order ww1603270904415109. as by tracking information the package seems to get stuck at dpd london warehouse for over 1 week now. it seems that the forwarder to germany only received the order information but still not the package. i ordered on purpose from european warehouse and paid the higher price in order to receive the item on time. so it would be nice if you could kindly investigate the matter. thank you and kind regards

Answer:

Dear Sascha, Thanks for your recent message. I have checked it for you, your order is delivered on 2016-04-07. Did you receive the package? Please contact us on site: http://www.gearbest.com/about/contact-us.html if you did not receive the package yet. Best Regards. Gearbest.com

By Lily L., over a year old

Question:

I've got a problem don't know if its with gearbest or sweden post paid for tracking number apart from telling me my item is coming from sweden not china i have no idea where my item is. been on its way for more than a month. no real tracking detail.

Answer:

Dear Ross, Thanks for your message here. We are sorry to hear that about your order. Please contact us on site: http://www.gearbest.com/about/contact-us.html, we will follow your issue and check it for you. Thanks for your understanding and cooperation. Best Regards, Gearbest.com

By Lily L., over a year old

Question:

My items haven´t arrived yet, i placed my order 11/2/2016. i paid from paypal so i didnt log in! My items haven´t arrived yet, i placed my order 11/2/2016. i paid from paypal so i didnt log in!

Answer:

Dear Vilho, Thanks for your feedback. Could you please give us your order number or the number of the package? We will check it for you. Please contact us on site: http://www.gearbest.com/about/contact-us.html. Thanks for your cooperation. Best Regards gearbest.com

By Lily L., over a year old

Question:

Just wondering about shipping time on my order. almost one month since i ordered and no change in tracking for 2 weeks Just wondering about shipping time on my order. almost one month since i ordered and no change in tracking for 2 weeks

Answer:

Dear Harry, Please kindly send an email to our support center: support.gearbest.com with your order number. We will reply you in 24hours and solve all your problems.Gearbest.com.

By Lily L., over a year old

Question:

Are all products are new and original? Are all products are new and original?

Answer:

Dear eyal, All the product we send are all brand new. Please kindly contact us at support.gearbest.com with the item you want to buy. We will inform you the detail imformation.Gearbest.com.

By Lily L., over a year old

Question:

This is my first order ever with gearbest. my question is if the android tv box does not work. what is my option? This is my first order ever with gearbest. my question is if the android tv box does not work. what is my option?

Answer:

Dear michael, We have One Year Free Repair Warranty for this item. You can send the phone back to us for respiration. Please check the warranty and return policy of Gearbest here: http://www.gearbest.com/about/warranty-and-return.html. Please feel free to ask if you have further questions. Gearbest.com.

By Lily L., over a year old

Gearbest Questions & Answers

W1602240429289161 it's been 2 months already and i still havent received my order. someone give me an answer! your support site is down! W1602240429289161 it's been 2 months already and i still havent received my order. someone give me an answer! your support site is down!

Hello, what is the standard delivery time within the uk? Hello, what is the standard delivery time within the uk?

I've got a problem don't know if its with gearbest or sweden post paid for tracking number apart from telling me my item is coming from sweden not china i have no idea where my item is. been on its way for more than a month. no real tracking detail.

My items haven´t arrived yet, i placed my order 11/2/2016. i paid from paypal so i didnt log in! My items haven´t arrived yet, i placed my order 11/2/2016. i paid from paypal so i didnt log in!

Just wondering about shipping time on my order. almost one month since i ordered and no change in tracking for 2 weeks Just wondering about shipping time on my order. almost one month since i ordered and no change in tracking for 2 weeks

Are all products are new and original? Are all products are new and original?

This is my first order ever with gearbest. my question is if the android tv box does not work. what is my option? This is my first order ever with gearbest. my question is if the android tv box does not work. what is my option?

Can’t see your question? Ask to get answers from the Gearbest staff and other customers.