Gearbest Questions & Answers

Here’s what consumers have asked with answers from Gearbest staff and previous consumers.

316 questions answered

16% answered in 1 day

Question:

Hy. i ordered two watches from your site on jan. 6.2016. shipment is sent on jan. 8.2016. shipment is for republic of croatia. 2 months later i still didn't recive that watches. please respond asap. Hy. i ordered two watches from your site on jan. 6.2016. shipment is sent on jan. 8.2016. shipment is for republic of croatia. 2 months later i still didn't recive that watches. please respond asap.

Answer:

Dear Nikola, could you please submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! Gearbest.com

By Lily L., over a year old

Question:

Hi, i want to know shipping time to morocco? Hi, i want to know shipping time to morocco?

Answer:

Hi Infobs, The shipping time depends on the shipping method you choose. Please kindly refer here: http://www.gearbest.com/about/shipping-methods.html.Gearbest.com

By Lily L., over a year old

Question:

How is with delivery to uk of xiaomi redmi3 and custom taxes? How is with delivery to uk of xiaomi redmi3 and custom taxes?

Answer:

Hi Abe, Taxes are charged by your local customs office control and are covered by the customer. Please check your country's customs policy. We recommend you ship the item by surface mail or ems to reduce or avoid ( if applicable). Please refer to http://www.gearbest.com/about/faq.html. Gearbest.com

By Lily L., over a year old

Question:

Won't take my e mail and passcode, trying to order Won't take my e mail and passcode, trying to order

Answer:

Dear sue, could you please submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours to help you solve the problem. Gearbest.com

By Lily L., over a year old

Question:

I ordered one item from gearbest and still not recieved. my order no: is sglbz1570338713 I ordered one item from gearbest and still not recieved. my order no: is sglbz1570338713

Answer:

Dear Faheem, we have sent you am emial for the tracking of package SGLBZ1570338713, please kindly refer to AT16*****3036.Gearbest.com

By Lily L., over a year old

Question:

Where is my order? ordered on the 5th of february 2016 and no response or items ordered! all info has vanished after saying pending for 12 days then vanished. i have the number but no one to speak with on live chat!

Answer:

Dear Kerry, could you please send us your order number here or could you please submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! Gearbest.com

By Lily L., over a year old

Question:

How long does shipping take to florida How long does shipping take to florida

Answer:

Hi Calvin, The shipping time depends on the shipping method you choose. Please kindly refer here: http://www.gearbest.com/about/shipping-methods.html.Gearbest.com

By Lily L., over a year old

Question:

Can i order goods to be shipped to pakistan? Can i order goods to be shipped to pakistan?

Answer:

Dear Faizan, we send packages to pakistan. Please submit a ticket here: http://support.gearbest.com/ if you have any questions about gearbest. Our colleague will reply you in 24 hours! Gearbest.com

By Lily L., over a year old

Question:

I bought 1 week ago, and i still have no answer... no reply to my tickets. it is very frustrating. anyway to have information about time scales on my purchase? I bought 1 week ago, and i still have no answer... no reply to my tickets. it is very frustrating. anyway to have information about time scales on my purchase?

Answer:

Dear Santi, could you please give us your ticket number here? I will check it for you and follow your case. Gearbest.com

By Lily L., over a year old

Question:

How long do i have to wait for shipping on my package order no. is w1602050916384925. How long do i have to wait for shipping on my package order no. is w1602050916384925.

Answer:

Dear Steven, please refer to T160****8632, the package is on its way to you. Please kindly wait for the delivery. Gearbest.com

By Lily L., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Gearbest Questions & Answers

Hi, i want to know shipping time to morocco? Hi, i want to know shipping time to morocco?

How is with delivery to uk of xiaomi redmi3 and custom taxes? How is with delivery to uk of xiaomi redmi3 and custom taxes?

Won't take my e mail and passcode, trying to order Won't take my e mail and passcode, trying to order

I ordered one item from gearbest and still not recieved. my order no: is sglbz1570338713 I ordered one item from gearbest and still not recieved. my order no: is sglbz1570338713

How long does shipping take to florida How long does shipping take to florida

Can i order goods to be shipped to pakistan? Can i order goods to be shipped to pakistan?

How long do i have to wait for shipping on my package order no. is w1602050916384925. How long do i have to wait for shipping on my package order no. is w1602050916384925.

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