Gearbest FAQ | Sitejabber

Question:

How long do they usually take to process the orders? my order has been processing for 3 days... How long do they usually take to process the orders? my order has been processing for 3 days...

Answer:

Every advertisement page has an estimated dispatch date on it. Click on the item, look at the "Shipping" line on the page. It will tell you the item will ship between 2 dates. Be aware that sometimes stock is not always available and that those dates can change, But wait till the last date. If it hasn't shipped by then contact customer support. And good luck with that.

By Kevin C. over a year old

Question:

Can gearbest ship goods free to nigeria? Can gearbest ship goods free to nigeria?

Answer:

Yeah, I bought something last week and it was shipped this week via free shipping

By ifeanyi c. over a year old

Question:

How about an update to my ticket? t15112601014 you all suddenly dropped off the face of the earth after i ask for an update. How about an update to my ticket? t15112601014 you all suddenly dropped off the face of the earth after i ask for an update.

Answer:

Start by sending a message to this person. http://www.sitejabber.com/users/lilyl19

By Philip C. over a year old

Question:

I open ticket, but they even not responding on my ticket (order ww1511160241463502) I open ticket, but they even not responding on my ticket (order ww1511160241463502)

Answer:

It's strange. I always have a fast answer. Please take into account the different time zone of your location and Gearbest's. Ussually I have an answer the following day. Look also for the support center.

By Jose-Luis G. over a year old

Question:

Hi i order from you and i ask a question about a plug for the adapter as i order wrong and this was 4 days ago and still no answer. i order 1pce original xiaomi 700w balance stand up electric scooter och and just after i clicked so did i understod that i order a us plug then i should have a european plug. i have send 3 question about this so you dont get the us plug because it useless for me. and i have paid and send in my id and credit card info but still no answer. i think soon you will cheat me?!? i order one more original xiaomi 700w balance stand up electric scooter with another account but nothing have happen there also it just says in processing... Hi i order from you and i ask a question about a plug for the adapter as i order wrong and this was 4 days ago and still no answer. i order 1pce original xiaomi 700w balance stand up electric scooter och and just after i clicked so did i understod that i order a us plug then i should have a european plug. i have send 3 question about this so you dont get the us plug because it useless for me. and i have paid and send in my id and credit card info but still no answer. i think soon you will cheat me?!? i order one more original xiaomi 700w balance stand up electric scooter with another account but nothing have happen there also it just says in processing...

Answer:

Try sending a message to this person. http://www.sitejabber.com/users/lilyl19

By Philip C. over a year old

Question:

Crap in crap out, it's their business model. Crap in crap out, it's their business model.

Answer:

Gearbest sells good quality products at a great price.

By Guilhermo D. over a year old

Question:

You are a scam with fake reviews you pay for! You are a scam with fake reviews you pay for!

Answer:

I am as real as many more buyers I know, some are friends and family and other buyers I have met through social networks in the review of the products.

By Leyder O. over a year old

Question:

Hey gearbest when is my order shipping its been processing for a week now i was just wondering when my order will be shipped out to me i read a lot of things about gearbest saying to avoid it but i bought my swegway from you and now im a but worried because its been a week and my order hasn't even been shipped of Hey gearbest when is my order shipping its been processing for a week now i was just wondering when my order will be shipped out to me i read a lot of things about gearbest saying to avoid it but i bought my swegway from you and now im a but worried because its been a week and my order hasn't even been shipped of

Answer:

Remember, they are a Chinese company. So shipping is going to take much longer than it would to order from inside the US. Try sending a message to this person. http://www.sitejabber.com/users/lilyl19

By Philip C. over a year old

Question:

First time i redirected to this web site. i am surprised to see chip rates. is this genuine site. First time i redirected to this web site. i am surprised to see chip rates. is this genuine site.

Answer:

Hi Pradeep i personally have ordered several items from GB all the items have been delivered,

By Paul A. over a year old

Question:

I made an order on the 21st and my items haven't shipped yet. i spent $325 and i'm becoming worried because i am not getting any response from them about what's going on with my order. it's been five days since my ticket to them and i've gotten nothing back. is this the normal with them? I made an order on the 21st and my items haven't shipped yet. i spent $325 and i'm becoming worried because i am not getting any response from them about what's going on with my order. it's been five days since my ticket to them and i've gotten nothing back. is this the normal with them?

Answer:

Yes it is normal. They ship out of China, so shipping takes much longer having to go through customs and all. And Gearbest doesn't have the best track record either. However, try messaging Try sending a message to this person. http://www.sitejabber.com/users/lilyl19

By Philip C. over a year old

Gearbest Questions & Answers

How long do they usually take to process the orders? my order has been processing for 3 days... How long do they usually take to process the orders? my order has been processing for 3 days...

Can gearbest ship goods free to nigeria? Can gearbest ship goods free to nigeria?

How about an update to my ticket? t15112601014 you all suddenly dropped off the face of the earth after i ask for an update. How about an update to my ticket? t15112601014 you all suddenly dropped off the face of the earth after i ask for an update.

I open ticket, but they even not responding on my ticket (order ww1511160241463502) I open ticket, but they even not responding on my ticket (order ww1511160241463502)

Crap in crap out, it's their business model. Crap in crap out, it's their business model.

You are a scam with fake reviews you pay for! You are a scam with fake reviews you pay for!

First time i redirected to this web site. i am surprised to see chip rates. is this genuine site. First time i redirected to this web site. i am surprised to see chip rates. is this genuine site.

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