Gem Grace Questions & Answers

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Here’s what consumers have asked with answers from Gem Grace staff and previous consumers.

5 questions answered
40% answered in 1 day
Question:

Answer:

Hello there, our fatory and warehouse are located in China. Thank you.

By Elia Y.,
Question:

How long does it usually take for a prom dress to arrive?

Answer:

My dress took 4 weeks to arrive and was made to order with my height and other measurements.

By Jenna R.
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Question:

If the item you purchased doesn't fit properly, can you return it?

Answer:

Yes, you can return it if the item is labeled "instock". We don't accept return for items labeled as tailor-made. Thank you.

By Elia Y.,
Question:

Is the sizing accurate? what measurements would be a size 16?

Answer:

Hello, you can view the size chart in our product page, the measurements in the chart are correct. Thank you.

By Elia Y.,
Question:

What made you choose gemgrace over similar businesses?

Answer:

Style of dress and price were great and also offer a huge selection

By Ksmith S.

Can’t see your question? Ask to get answers from the Gem Grace staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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