You are by far the longest process of shipping I have encountered in my online shopping. Is there any plan for improving this issue?

asked by Cher S. on 3/19/16

1 Answer
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Hey Cher,

Thank you for your question,

All our shipping timeframes differ from item to item, typically from ordering to the order to get to your door is 7-10 business days at maximum time and exactly 7 business days on average.

However there are times where items shipping timeframes can be longer, for example larger home items that ship directly from an outside vendor can sometimes take 2 weeks to a month or items on back order can take this long also. Some items may be on backorder as we are awaiting for the stock to arrive in our warehouse while the sale is ongoing online but they are shipped out as soon as is possible once they arrive to us.

For your convenience the estimated delivery timeframe is on the sale page of every item you view and confirmed once more at checkout in case you missed it the first time around!

We are always working to improve our shipping timeframes so I will ensure your feedback is shared with the relevant team for review to improve your shopping (and shipping) experience going forward.

If you have an order you are waiting on right now and would like to know more about the shipment please email us at service@gilt.com with the order number and we'll take it from there.

I hope I was of help today! Have a nice weekend.

Chat soon,
Michael -GiltService

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