GlobalShopaholics

Choosing Global Shopaholics for my international shipping needs was a decision I'll never regret. Shipping a phone and a laptop from the USA to Pakistan could have been a nerve-wracking experience, but with them, it was the opposite. Their customer service is a cut above, providing swift, empathetic support that genuinely makes you feel valued and taken care of. The delivery was on time, which is a testament to their efficiency and commitment to customer satisfaction. It's refreshing to see a company not just meet, but exceed expectations. For anyone in need of a trustworthy and efficient freight forwarding service, Global Shopaholics is the way to go.

I already received 5 packages and so far I have no complaints. The support always helps me trough my doubts and concerns. Definitely is a good experience.

They're incompetent. Reviews below indicate about a 20% chance you'll be unhappy. Here's what you can expect in the months of hard work it might take to get a solution:

- Their warehouse appears to have no particular expertise in identifying items that can't be shipped (a cloth patch is a gun part?), tracking the whereabouts of received items or efficiently dispatching packages.

- Their customer service strategy seems based on "hope", rather than robust processes or proactively working for the customer.

- You'll be lucky to get an email response.

- Chat "help" can go around in circles between unnamed "departments" with no resulting action.

- If they make an undertaking to do something, it's unlikely they'll follow through.

Consequently you'll need to work hard to chase them … every … single … step … of … the … way, potentially for many months.

Fake reviews on Google

They not only lost my package, they are using fake reviews to keep their bad service from surfacing.

They are very organized, responsible and serious. My orders arrived in record time and extremely well maintained.

It was an honor for me to have your services at my disposal, I really loved them, so responsible and punctual, mine lasted just 15 days. But it's a shame that Global doesn't have the Province of Moxico as a field of action, I had to travel to Huambo to receive the order... Add the province of Moxico as one of the provinces of action.
Thank you for the services!

Mediocre customer service.

Don't be mistaken by the 'typically answers within minutes' bot title.

It took 6 days between the delivery and time my package was finally located. It just turns out that when you fill your SN-number as suggested, it gets cut on a major retailer (Dell) and thus lost. And no, you don't have a word of apology for their poorly designed addressing convention. No apology and no appreciation for investigation and reporting.

Then it takes more than a day to 'consolidate' a single package.

Then you receive the invoice that does not match their 'shipping rate calculator', since they obviously forgot 'handling' and consider a laptop 'dangerous goods'.

Then you pay and they ask for your personal information: the driver's license, passport, CC, then a video of you holding them, etc.

Don't even know what comes next.

I can't say how disappointed am I. NO way I use this service in the future.

The site doesn't use the same methodical ways of shipping like other sites, you tell them what you want and they will do it to the T with extra care if you specify it in the special requests. I shipped a bunch of very big hardcover books and collectable comics which arrived safely. I have used different sites and this one gives the BEST prices for shipping among their competitors and customer service is fast within working hours. I have been in contact with Elia and i have had an amazing experience so far. Will be using them for a long time.

It's a big fraud company, I support please never ever use their services at all. They simply hold shipment, asks invoices, IDs and bank statement and debit card images and all. Finally, they ship different package. I have purchased iphone 13 red color for $799. They received the shipment and I requested them to ship my brother address inside USA. But they delivered an iphone 13 green color box with iphone XR damaged phone. If you want to lose money then only use Globalshopaholics

SN-*******
I am afraid some team members at the warehouse are currently retaliating against me for requesting to expedite the consolidation process.

I have all communications documented.

1- once I sent a request to customer service to assign my last incoming parcel, they replied that they did not receive it. Although FedEx investigated and ruled that it was delivered to the right place and provided proof of the delivery.

2- I requested to consolidate the remaining items just to move on. Although I requested to consolidate items in one box, they spread them to 3 boxes and the shipping cost went from the average $200 to $1,910. All for 27 lbs only. Shipping ID J5DW1474.

I am worried that the retaliation will go further and will cause me losses beyond my capability to recover them. Hence I took the conversation here because this platform is known to help people like me in need.
Date of experience: September 27,2023

Hi James! I am thankful for your help. It was a good experience with Globalshopaholics and team. Would definitely recommend in my circle as well.
I hop you will cooperate with same enthusiasm next time too.

I would like to thank this amazing company for their incredible services. They have gathered a bunch of professionals in their company and everyone is doing a great job. Do trust them with your package, mark my words, you will not be disappointed.

I've been using GlobalShopaholics since 2016 and i've had nothing but positive experiences. Even if there were issues from the postage team, GS has gone out of the way and helped me out. They have amazing customer service as well, especially Elia who was super helpful in everything. Highly recommended and look no further!

I am really glad I tried you, let me tell why you are a special Company:
1. No membership fees
2.180 days storage
3. Great CS solves customer's issue fast
4. Wide variety of shipping carriers
5. Wide variety of payment options.
VERY VERY VERY! CHEAP prices compared ALL freight forwarding companies. I do not have any more words to express my happiness and love with this company! :)

After careful research and review of their service on twitter, I decided shop using their services. I used their assisted purchase shopping where I had to pay 5% of my total bill. Which in opinion is fair, they purchased iPhone on my behalf, check it, took picture and very carefully consolidate it before shipping it to me.

I faced a issue during my second shipment, well every business makes mistakes but these guys immediately took care of it.

Over all, I am really satisfied with their service. They are so much better than other package forwarders. They don't charge me for storage, addresses or stuff like that. Their staff is very friendly and helpful.

I will recommend them to family and friends for sure. Enjoyed shopping with them.

I worked with them before since 2017 for several shipments (7 shipments). They started well and then since 2018 every time there was some delays with some excuses. I used them the last time in April 2019 and got fed-up so decided not use them anymore because of the continuous delays and improper consolidation (package is much bigger than it should be) and started using another service provider.
I needed something recently (Feb 2020) so I tried them hoping things have improved but again the same problem and it is just one package took 8 days to consolidate. Simply slow service and we did not even get to the shipping part yet.

They incorrectly add $10 fee for handling Dangerous goods for an IPAD. I am still struggling to have this removed. I chat to their customer service daily but things do not get resolved.

I ordered my first pc on GS and so far the customer service experience has been outstanding compared to myus and shopandship on top of that their shipping prices are just amazing compared to other shipping companies i've used in the past, also they do not charge a monthly fee or any fee at all to have a monthly membership for an address 10/10 would recommend will update when my package arrives.

I had 2 major shipments so far, received without problems nor delays, the site is very easy to navigate, and they deliver what they promise in terms of service and goods.
Very much recommended for those who need to ship from US to their home country where the seller doesn't provide shipping services.

I had payment issue and it has been solved professionally by Agent Elia. She processed my request very fast to revise my order and pay the differences of the shipping fees with no delay.

I recommend dealing with GlobalShopaholics since there are a team supporting customers needs.

I buy some toys from Amazon, Which I wanted to present my grandchildren on Christmas. I was late and shipping companies were demanding too many days for shipping. I came across this website on google, and I had a conversation with one of their representative, he told me that yes they can ship my items before Christmas. I had no option at that time, I decided to use their services. But now I'm very much happy and satisfied because they did what they committed. Thier customer service is great, They keep me updated Via E-mail and with their live chat service

I always use this website as my first choice to get my stuff from United States. I am a costumer with them since 2017 and made about 6 orders shipped from them. The shipping rates they give it to you are one of most reliable prices than other fraud forward companies. Their services are easy just hit the button of customer service ask what you want even if you want to withdraw some stuff in your locker, they respond quickly and oriented me what to do to get it back to the seller and here is some photos of the conversations.

I really like the service and customer support of Globalshopaholics. It is not the first time I use their services with zero disappointment as always. Steven was really a great help with me on my last shipment, he resolved my issue on the spot, very understanding guy. Really recommended service provide based on my experience.

Thank you so much. Every transaction and interaction I've had with GlobalShopaholics has been extremely pleasant. Just want to say thank you for your excellent customer service and shipping.
Overall a great company with top of the line products.