Gogogadgets

Don't order from Ultraxtend https://www.ultraxtend.com/ It's actually a company called "gogogadgets" or "Label BV" (they have several names) They have "1" star reviews. My experience is that they are a frauds. I ordered a Dash camera. First they sent me an invoice without my name or address. I wrote back and asked to cancel the order. They said it was already shipped and gave a shipping number, but the shipping number was invalid and said "Order Created". I asked for my money back and to cancel. They offered 20% discount, then 30% discount...but I haven't received it and there's no indication of when I will receive it. I looked up their reviews on https://au.sitejabber.com/reviews/gogogadgets.com and they said the same as me. I have reported to PayPal and Aftterpay...buyers be ware.

Their website gave me an error message while checking out twice. So I ordered from someone else. Nevertheless, they processed the order without my knowledge. As soon as I found out I canceled the order. They shipped it anyway. Now they refuse to refund my shipping costs and are actually charging me to restock the item.

I purchased the SilkSkin hair remover, only to learn upon receiving it that it would not work on light colored hair. This was not indicated in the product information on their Web site. When I contacted them to request a return address, I was given a run-around, and - despite numerous requests - I have yet to be provided with return information. I believe they are simply waiting for the 30-day return window to close.

Most of my requests for Customer Service have been by e-mail. When I did call their Customer Service number, I was told the item could not be returned, but was offered either a 50% refund of the purchase price if I accepted the offer by phone or an 80% refund if I waited to receive the offer by e-mail. The e-mail did arrive within two days, but offered only a 30% refund, while closing by saying they hoped I would accept the 50% refund offer. What the heck? I am still trying, but expect I will need to write this off as an expensive learning experience.

This site is fraudulent run get out now your being robbed the gonna connect you to another fraudulent site named Health Spark and proceed to make you funds disappear and when you call customer service you'll be on hold till next year.Get out Now!

Tore a hole in the heel first time I put them on!

First washing, my wife spent 15 minutes cutting black fiber stitching and entire sock unraveled around everything else.

Worst product I ever bought on-line!

Stay Away!

Stupidly ordered 4 heaters from this awful company. They arrived in am amazon bag despite not being ordered from amazon. The boxes where damaged and the heaters were worse than useless. Their returns policy is laughable but I'm not laughing. I have to pay to return this rubbish and HOPE they refund me. DONT waste your.only on these scammers

I ordered a humidifier on December 26,2023 and they tell me that the item will arrive in 10 to 20 days from the date of the order. This company is lousy and there customer service is very unprofessional. Still waiting for my item and when I asked to refund my money they tell me the computer will not let them. They kept cutting me off every time I spoke.

Extremely bad. The headphones broke after 2 months, people refused to take them back, actually against the EU regulations and wrote that they would like to help with something else. Do not buy here, never ever touch any of their products.

I wish I could give 0 stars. I ordered 2 products that cost $150 each from this company and did receive the products but only got 2 uses before it broke. They are not willing to do anything at all like replace my broken product because it had been 60 days since purchase. Yes the purchase was made in November but not given until Christmas and then broke literally after 2 uses. Very cheaply made products and very poor customer service.

I purchased 5 cameras. They arrived by usps. One box was damaged. Just happens to have damaged the camera. It goes on but won't move up or down. I've been in contact with customer service by email. They first told me to reply and tell them I want it replaced. I did, then they started asking for other items. Everyday after they ask for something else. I don't know what part of the camera won't go up or down, that they don't understand. It's safe to say that dealing with their customer service, I won't be making anymore purchases or recommending them.

I was browsing their site when it appeared I had bought two pairs of electrical products, one of which I have no idea what it does. It seems they processed an order and it came out of my PayPal account without my permission. I think they have some software which scams you into buying things you haven't even ordered. I ended up with a bill for almost £200. I instantly tried calling them but no one answered. I then emailed them within half a hour of the scam but they didn't reply until the following day to say they couldn't cancel the purchase because it had already been processed. Please avoid even browsing on this website.

Terrible company; misled me on price and shipping by not having a clear policy, so far has refused my requests for a refund for something that was supposed to cost $17, they charged me $50, and I could have gotten on Amazon for $12...

Bought a video doorbell didn't work sent over 20 e mails before they answered and then eventually got an answer. They wanted to replace it but the quality was very very poor plastic. A poor replica for over £71. Even then it took another 20 e mails to get an address to return the item. I was then given an address in California. I sent it there. Sent the company proof of postage and also a receipt for over £15 postage. After I sent that you guessed it. They sent me a return address in England. I found the customer service so bad with go go gadgets. I would advise not to buy anything as they are a bit of a scam. I am still out of pocket with them and they refuse to pay up. You are better throwing money in the bin rather than giving it to this lot. Steer well clear of them.

What a crappy experience. First they process the payment before I had a chance to review the high shipping charges. I have not received the product. They never indicated shipping method, so the US Postal Service does not use the same address that UPS, FedEx, or Amazon uses. They are making me go to the post office to prove who I am now and I don't want this overpriced product and I haven't even seen it and have no confidence I ever will. Beware buying form these people, the Google results for the company indicate they have a horrible reputation. Now they are claiming I gave them an incorrect address as a way to get out of refunding my money. Which is more BS.

My 80-year-old mother purchased this doorbell camera it didn't work, and when purchased this product you are instructed to download an app for it to work, well they were very many many bad scores bad reports that the app does not work and it crashes. Give the fact that my mother's 80 years old she misplaced the invoice. So finally was able to find the phone number and called the company to request a refund. They would only refund my mother 24% of what they took from her. She did not know she had to do it within the 30 days but again she's 80 years old and gets confused easily and I explained it to the representative but he didn't care he was very rude and I'm just letting you guys know their product doesn't work so don't buy it find a different company that has much better reviews these people are nothing but a scam shame on them for ripping off in 80 year old woman.

They gave me a product return code but when l submit it to the e-mail address they gave me (which l have submitted 8 times) each time they give you the run around for 2 to 3 days and after that they come back with" no such e-mail address
Does anyone out there have their return address?
Please help,this is disgusting!

This is such a scam. Saw a review of ear buds and placed an order. As others have noted, a red flag when they hit your credit card before you see tax and shipping charges. Emailed them an hour later to cancel order prior to shipment. Called customer service but no one ever answers. Called my credit card folks but not much they can do; at best I can try to challenge the charge after it is posted. Shame on me and others who did not sniff these skunks out.

Very complicated and drawn out return process. After phone call there have been 8 emails back and forth giving different information they need...I still have no return address. Unauthorized purchase by 78 year old dementia patient. No compassion; all business

I purchased a GOGO Xtreme Wi-FI extender, that never arrived. They forgot to pay the postage. Three (3)
Months later I still don't have a refund. Very unreliable, unprofessional. Will def. Will not purchase from them in the future.

Ordered from them weeks ago, never arrived so emailed several times cancelling it. Ignored that and now say it's been dispatched and that I must return at my own cost. And it's not a uk company so cost is astronomical. They also add extras on after the order is placed so a good price becomes a poor one

Do not purchase anything from this company. They do not pick up the phone and their emails basically tell me to be patient! Ordered something on 12/15 and its still in transit? Don't know what the actual product will be like.

They charged my credit card then nothing. Calling them just is an endless hold. They never contacted me with a receipt or shipping instructions or anything at all. Took my money and then nothing. Filed a request for refund with the credit card company.

Repeat DO NOT BUY! This is a fake company who will take your money and post a piece of plastic! Once you receive your plastic… There are no returns! No contacts that answer and they have your money! Paid over £150 for heaters and was delivered 2 faulty pieces of plastic with no workings! Emailed the company 17 times with no reply and the phone number doesn't work! Please keep your money safe and buy from a REAL company. Total scam artists! It's a fraudulent scam and you will end up with nothing for your hard earned money while they are probably laughing at us who they are stealing money from! Please listen