Goldstar Questions & Answers

Here’s what consumers have asked with answers from Goldstar staff and previous consumers.

30 questions answered

43% answered in 1 day

Question:

Bought 2 tix to star trek conv. in vegas on sun 8/14/19. e-mail confirm says "name on will-call: mark, mark", but name is mark yoshida. is this right? Bought 2 tix to star trek conv. in vegas on sun 8/14/19. e-mail confirm says "name on will-call: mark, mark", but name is mark yoshida. is this right?

Answer:

Please email help@goldstar.com for help with this. Your first and last name should be on the will call list. They can fix it for you.

By Amy G., Customer Service over a year old

Question:

Hey! when i purchase tickets where do i pick them up??

Answer:

How you get your tickets will be noted in checkout-- you'll either pick them up at will call just before the show or you'll receive etickets to print and take with you. You can also find that on your confirmation email after completing a purchase.

By Amy G., Customer Service over a year old

Question:

I purchased tickets for the 10 of june on the portland spirit but have misplaced the vouchers. can you help me with this? I purchased tickets for the 10 of june on the portland spirit but have misplaced the vouchers. can you help me with this?

Answer:

Hi Rosemary, yes our Customer Service Team will help you. Please email help@goldstar.com and we'll have you set in no time! Thanks.

By Amy G., Customer Service over a year old

Question:

Is there additional taxes to the buy now price?

Answer:

I haven't been charged additional taxes but there are service fees and agency fees that can vary by event.

By Camron W. over a year old

Question:

Can i get a refund? Can i get a refund?

Answer:

Hi Angel-- it really depends on the purchase. Please email help@goldstar.com directly if you have questions about a purchase you have made. Thanks.

By Amy G., Customer Service over a year old

Question:

Just purchased 2 ticket and will pick up at will - call. i need these seats be together? they need to be Just purchased 2 ticket and will pick up at will - call. i need these seats be together? they need to be

Answer:

Robert- tickets purchased in the same transaction will be seated together. You'll find lots of helpful information available about seating, ticketing and your account on our FAQ page here: https://www.goldstar.com/help/faq Thanks! Have a great night out.

By Amy G., Customer Service over a year old

Question:

This is my first time to use goldstar for tickets... if i purchase 2 tickets in a particular section, they must be seated together. how will i be guaranteed they will be seated next to each other? This is my first time to use goldstar for tickets... if i purchase 2 tickets in a particular section, they must be seated together. how will i be guaranteed they will be seated next to each other?

Answer:

Hi Todd- Yes, tickets purchased in the same transaction will be together. If you have specific questions about your purchase, you can email help@goldstar.com directly to get help from our Customer Service Team. This website is really for reviews although I've seen some of our members give great replies to people who post here, it's not actually connected with our Customer Service Team but you'll always get an answer if you contact us directly. Thanks!

By Amy G., Customer Service over a year old

Question:

Hi clicq twice to purchase tickets for the show 208 no results i don't understand if i bouth the tickets or not i don't want to clicq 3 rd time Hi clicq twice to purchase tickets for the show 208 no results i don't understand if i bouth the tickets or not i don't want to clicq 3 rd time

Answer:

Hi Jane- Goldstar Customer Service can help you with this. If you haven't already, please email help@goldstar.com and they will see if you have completed your purchase and help you find your confirmation. Thanks.

By Amy G., Customer Service over a year old

Question:

Purchased tickets for a concert in los angeles, but am unable to attend due to a work thing that came up for my husband. does goldstar issue refunds? Purchased tickets for a concert in los angeles, but am unable to attend due to a work thing that came up for my husband. does goldstar issue refunds?

Answer:

Hi Barbara- Our options will vary based on the event. Please email help@goldstar.com directly and we'll be happy to take a look and see what we can do for you. Thanks!

By Amy G., Customer Service over a year old

Question:

If i purchase multiple tickets, how will i know if the seats are next to each other? If i purchase multiple tickets, how will i know if the seats are next to each other?

Answer:

Hi Kylan- Tickets purchased in the same transactions will be seated together. You can see the answers to other questions like this in our FAQ's as well: https://www.goldstar.com/help/faq Thanks! Amy Goldstar Customer Service

By Amy G., Customer Service over a year old

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Typical questions asked:

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Goldstar Questions & Answers

Hey! when i purchase tickets where do i pick them up?? Hey! when i purchase tickets where do i pick them up??

I purchased tickets for the 10 of june on the portland spirit but have misplaced the vouchers. can you help me with this? I purchased tickets for the 10 of june on the portland spirit but have misplaced the vouchers. can you help me with this?

Is there additional taxes to the buy now price? Is there additional taxes to the buy now price?

Can i get a refund? Can i get a refund?

Just purchased 2 ticket and will pick up at will - call. i need these seats be together? they need to be Just purchased 2 ticket and will pick up at will - call. i need these seats be together? they need to be

Hi clicq twice to purchase tickets for the show 208 no results i don't understand if i bouth the tickets or not i don't want to clicq 3 rd time Hi clicq twice to purchase tickets for the show 208 no results i don't understand if i bouth the tickets or not i don't want to clicq 3 rd time

Purchased tickets for a concert in los angeles, but am unable to attend due to a work thing that came up for my husband. does goldstar issue refunds? Purchased tickets for a concert in los angeles, but am unable to attend due to a work thing that came up for my husband. does goldstar issue refunds?

If i purchase multiple tickets, how will i know if the seats are next to each other? If i purchase multiple tickets, how will i know if the seats are next to each other?

Can’t see your question? Ask to get answers from the Goldstar staff and other customers.

Hey! when i purchase tickets where do i pick them up??

Is there additional taxes to the buy now price?