GoToGate Questions & Answers

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Here’s what consumers have asked with answers from GoToGate staff and previous consumers.

8 questions answered
0% answered in 1 day
Question:

Are you guys scam company?

Answer:

Yes they are scammers operating from unknown destination No phone number and no e-mail correspondence Criminals that stole my $1800 with no apology

By Onukwube O.
Question:

It is reliable company??

Answer:

Short and blunt NO if anything happens with your flight your done

By Phillip K.
See more answers (4)
Question:

Why gotogate doesn't want to refund our tickets? alitalia gives refund(money not vouchers) , but your company doesn't.

Answer:

They grabbed the credit card from passengers, of course, they will take as much money as possible from your bank account. The break the policy from the US department of transportation, but they don't care, they want your money. The best thing is not to purchase ticket from their website. Stay away! https://www.going.com/guides/refund-for-fare-drop

By Ana y.
See more answers (3)
Question:

Hi,. i want to rebook my ticket, but i can't find local number in my country(philippines)

Answer:

Dont bother mate they have stolen your money like over 2000 other people goto your bank and airline and start to gather evidence.

By Daniel E.
Question:

Why the police did not investigate the gotogate agency ?

Answer:

Passengers' money is too little, who cares. Even if you were cheated, as an individual passengers, you won't shake the whole tree. They want your money, nothing else, like a pirate or thief.

By Ana y.
Question:

What is your refund policy?

Answer:

Their policy is for showoff to the government and passengers. They have only one policy, taking your money to their pocket.

By Ana y.
Question:

Answer:

GoToGate seems to be based in Miami (https://www.gotogate.com/terms-conditions) but it's owned by https://www.etraveligroup.com/about/brands/

By Giuseppe E.
Question:

I want your adress in stuckholm pls

Answer:

Gotogate International AB, Box 1340, SE-751 43 Uppsala, Sweden

By Milan Z.

Can’t see your question? Ask to get answers from the GoToGate staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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