GrooveBook Questions & Answers

Here’s what consumers have asked with answers from GrooveBook staff and previous consumers.

29 questions answered

41% answered in 1 day

Question:

I need the number to groovebook.com i dident received my pictures I need the number to groovebook.com i dident received my pictures

Answer:

They are a horrible company... until the BBB or Attorney General's office gets on their case, they'll keep abusing customers. They didn't respond as Groovebook, and now with Shutterfly it's the same deal. Cancel your payments and sever your ties with them... otherwise you'll have aggravation forever. BJ

By BJ M. over a year old

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Question:

So i am new to groove book--i actually received my first book in the mail today--i am super excited about it--and i agree the quality of some of the pictures is not good, but, i am reading all the comments that say it is hard to cancel your subscription when your ready and that concerns me... 1 of the reasons i signed up was because it said cancellation was easy... now i am truly concerned... should i be? So i am new to groove book--i actually received my first book in the mail today--i am super excited about it--and i agree the quality of some of the pictures is not good, but, i am reading all the comments that say it is hard to cancel your subscription when your ready and that concerns me... 1 of the reasons i signed up was because it said cancellation was easy... now i am truly concerned... should i be?

Answer:

It is impossible to cancel! I had to dispute 6 months of charges to my credit card. Groovebook responded to my email cancellation 3 times and confirmed cancellation. However they continued to charge me. Thank goodness my CC expired so now every month they email me to say they are having trouble processing my payment and need a new CC. They are awful!

By Robin D. over a year old

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Question:

Are they any better since shutterfly acquirer them? Are they any better since shutterfly acquirer them?

Answer:

Parkingtoday are now working after months and months of problems so hopefully the glitches have been fixed

By Julie W. over a year old

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Question:

Yes if i have 400 pictures can i get 4 books done Yes if i have 400 pictures can i get 4 books done

Answer:

DO NOT WASTE YOUR MONEY OR TIME! LOVED it until Shutter fly bought it... then the picture quality went to crap... grainy... poor color. HORRIBLE! There is NO customer service person to speak to... only email... and all you get is a generic scripted answer. IF you haven't signed up. DONT! If you have CANCEL!

By Renay J. over a year old

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Question:

I have a groovebook account but cannot upload to that account. i can start another though. how do i cancel the first account. I have a groovebook account but cannot upload to that account. i can start another though. how do i cancel the first account.

Answer:

Cancel altogether - this is the beginning of many problems.

By natalie s. over a year old

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Question:

How do i end my service with groovebook? i am 75 years old and do not take that many photos with my phone... it is good for my granddaughter but not so much for me. How do i end my service with groovebook? i am 75 years old and do not take that many photos with my phone... it is good for my granddaughter but not so much for me.

Answer:

Only way is to email them and tell them that effective the date of your email... you no longer want to be subscribed to their service (or lack thereof). If they continue to chg you. Dispute with your bank and they will stop any further debits from your account

By Renay J. over a year old

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Question:

Just got kicked off while telling you how happy i was with most of my 3,000 pictures i ordered. i have been charged 3.18 for my past dozen books or so, no one told me you were raising prices. i order 3 to 5 books a month, most of the pictures are donated. we want an 800 number. Just got kicked off while telling you how happy i was with most of my 3,000 pictures i ordered. i have been charged 3.18 for my past dozen books or so, no one told me you were raising prices. i order 3 to 5 books a month, most of the pictures are donated. we want an 800 number.

Answer:

I have lost all confidence in this company since they have no customer support number and fail to respond to an email! I was so excited to but this as a gift to my 3 daughters (which was information I included in my email) and one would THINK they would have responded. Very disappointing and not a company I want to work with. Shark Tank should be equally disappointed!

By Susan C. over a year old

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Question:

How the heck do you contact anyone to help you reset password?! i can't get into my account because i have lost my password. it is going on four weeks and numerous groovebook web sites trying to get help! as it stands right now i can't even cancel my membership! this ridiculous and i sure hope someone will answer this email as none of the others were answered! How the heck do you contact anyone to help you reset password?! i can't get into my account because i have lost my password. it is going on four weeks and numerous groovebook web sites trying to get help! as it stands right now i can't even cancel my membership! this ridiculous and i sure hope someone will answer this email as none of the others were answered!

Answer:

Try support@groovebook.com

By Betsy z. over a year old

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Question:

How long does it take for 100 photos to download. i am a first time subscriber and it has said'" downloading 99 of 100 " for 10 minutes now. carmen ambrosino How long does it take for 100 photos to download. i am a first time subscriber and it has said'" downloading 99 of 100 " for 10 minutes now. carmen ambrosino

Answer:

Don't bother! Cancel your membership asap! The quality since Shutterfly bought it is HORRBLE... grainy, poor color, and their customer service is worse!

By Renay J. over a year old

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Question:

Have to give you a credit card change and can't find my account subscription update. Have to give you a credit card change and can't find my account subscription update.

Answer:

If you go under INFORMATION

By alexandra j. over a year old

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GrooveBook Questions & Answers

I need the number to groovebook.com i dident received my pictures I need the number to groovebook.com i dident received my pictures

Are they any better since shutterfly acquirer them? Are they any better since shutterfly acquirer them?

Yes if i have 400 pictures can i get 4 books done Yes if i have 400 pictures can i get 4 books done

I have a groovebook account but cannot upload to that account. i can start another though. how do i cancel the first account. I have a groovebook account but cannot upload to that account. i can start another though. how do i cancel the first account.

Have to give you a credit card change and can't find my account subscription update. Have to give you a credit card change and can't find my account subscription update.

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