GrooveBook
Questions & Answers
So I am new to groove book--I actually received my first book in the mail today--I am super excited about it--and I agree the quality of some of the pictures is not good, but, I am reading all the comments that say it is hard to cancel your subscription when your ready and that concerns me... 1 of the reasons I signed up was because it said cancellation was easy... now i am truly concerned... should I be?
Asked by shonda i. on 9/25/2015
4 Answers
Robin D.9/25/2015
It is impossible to cancel! I had to dispute 6 months of charges to my credit card. Groovebook responded to my email cancellation 3 times and confirmed cancellation. However they continued to charge me. Thank goodness my CC expired so now every month they email me to say they are having trouble processing my payment and need a new CC. They are awful!
Leigh S.9/25/2015
I had to threaten legal action before they quit charging my credit card. Not a happy camper
Hannah M.9/25/2015
I had to tweet them and they responded with a DM and FINALLY cancelled my subscription, they certainly don't make it easy!
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