Hi James, I apologize if you were unable to view our response yesterday. An error occurred when we replied.

I am very sorry to hear about the poor experiences you have had with us. We would love to make sure you are properly taken care of and I would be more than happy to share your comments with the management chain in charge of the store including the Store Manager, District Manager, Regional VP, VP of Sales and EVP of Stores. I assure you that we will do our best to work with you to show you that we're better than what you have experienced. We would love for you to email us at yourvoice@guitarcenter.com so we can discuss this further with you. Thank you!

Good luck. My experience with guitar center has been from bad to terrible. My advice for what it's worth is to find another place to shop from.