• HealthGrades

HealthGrades

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Overview

HealthGrades has a rating of 2.1 stars from 136 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HealthGrades most frequently mention email address problems. HealthGrades ranks 122nd among Doctors sites.

  • Service
    16
  • Value
    11
  • Shipping
    2
  • Returns
    2
  • Quality
    12

This company does not typically respond to reviews

Positive reviews (last 12 months): 33.3%
Positive
1
Neutral
0
Negative
2
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How would you rate HealthGrades?
Top Positive Review

“Dr. Svestks”

Mary M.
6/13/24

Dr. Svestks listens to you explains exactly what he's doing and makes sure you understand the whole procedure he has a wonderful bedside manner and is very kind and caring. I had the best experience with him and Fair oaks hospital I have ever had and I have had a lot. So if you are looking for a general surgeon who is awesome in the hernia field, look no further than Dr. Svestks

Top Critical Review

“Health Grades Reviews”

Dennis R.
7/27/24

Health Grades Reviews is biased and will delete reviews without just cause. I have posted numerous reports of negligent and unconciounable practices by Sutter Health, it's doctors, supervisors, management, and executives and the posted comments are removed. Don't trust them. They apparently filter comments based on pressure by the people/places being reported.

Reviews (136)

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Reviews that mention popular keywords

doctor (47) reviews (34) email address (3) insurance company (2)
Thumbnail of user dennisr1116
1 review
0 helpful votes
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July 27th, 2024

Health Grades Reviews is biased and will delete reviews without just cause. I have posted numerous reports of negligent and unconciounable practices by Sutter Health, it's doctors, supervisors, management, and executives and the posted comments are removed. Don't trust them. They apparently filter comments based on pressure by the people/places being reported.

Tip for consumers:
No

Products used:
Health care

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Thumbnail of user marymorrill09
1 review
0 helpful votes
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June 13th, 2024

Dr. Svestks listens to you explains exactly what he's doing and makes sure you understand the whole procedure he has a wonderful bedside manner and is very kind and caring. I had the best experience with him and Fair oaks hospital I have ever had and I have had a lot. So if you are looking for a general surgeon who is awesome in the hernia field, look no further than Dr. Svestks

Thumbnail of user nl191
13 reviews
5 helpful votes
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April 13th, 2024

They do not allow honest unbiased reviews anymore. They used to. I never had any issues with leaving reviews before this last one. They are heck (nicer word) bent on protecting this certain doctor and his disgusting staff. Mike who answers the emails at healthgrades.com will change the goal posts. He will say change this one thing about your review and when you change that he will say change this next thing again and again and again. It's been months since first trying to put this review up. I have make reviews in the past similar to this one and so it's Mike that is the problem. You will not get your review up because Mike will not allow it fakely citing their guidelines. Well Mike you are going to get healthgrades.com into a lot of trouble censoring/gatekeeping reviews and protecting hippa violaters. Mike also will not allow you to report when a business violates hippa. They fully protect and support fake nicey nice reviews, not genuine honest reviews. They don't allow "bad" reviews anymore. People need to know a doctor is a problem before we go in and have our time wasted by doctors who think just because they went to medical school they know everything and that they deserve to treat people any way they want to. Gabriela's review is spot on. Common denominator is "Mike" at healthgrades.com is the is the problem.

Tip for consumers:
This has become a fake doctor paid/promoting review site since they don't allow genuine honest reviews from patients.

Products used:
Can't use it anymore due to Mike's behavior and gatekeeping reviews

Thumbnail of user violetr46
0 reviews
2 helpful votes
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January 20th, 2022

My organization has had a call with them to discuss and demonstrate, but the situation has only gotten worse - all edits and changes that we make to our practice don't "stick" overnight and we have wasted our time. No response to our emails to customer support are extremely frustrating. Does this mean that they will go out of business soon?

Tip for consumers:
don't spend your money without a guarantee they'll respond to you

Products used:
free corporate site to manage all physicians in our practice

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Quality
Thumbnail of user markd224
1 review
4 helpful votes
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July 24th, 2017

I agree with another post on here regarding HG. There is no way to review other than writing one. OK. That's not so bad. Unless they only publish positive reviews and bump the stars up no matter what. It's simply fake and created to fool patients and benefit doctors.

Thumbnail of user mea58
1 review
15 helpful votes
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January 30th, 2014

Bogus, unverified information. Healthgrades appears to be baiting medical providers by publishing contrived negative reviews and then calling the doctor to tell them how they can improve their ratings, which costs money. Shady!

Thumbnail of user williamh104
16 reviews
50 helpful votes
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August 13th, 2015

I'm a 100% service connected disabled veteran and wrote a review about a bad exam/encounter with a VA psychologist who is also in private practice. I didn't use foul language or call him names, it took a long time to write the " story," as they say: " We want to hear your story". Apparently not. Do they only want positive stories? You won't get the real truth from these people. Don't waste your time.

Thumbnail of user gaylel8
1 review
0 helpful votes
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March 22nd, 2016

Dr. Ginsburg is the best as far as I'm concerned. He has done more for my face than I every though possible. I''ve had botox, fillers, skin tightening, and laser treatments. They made me look and feel so much better, and is something I plan to continue.

Thumbnail of user karenv33
1 review
0 helpful votes
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July 18th, 2016

Dr. Kazi Hassan implanted a neuro stimulator in my lower back to relieve crippling back pain. After 40 years of therapy, back braces and traction, I now have zero pain. I am able to stand up straight, walk without resting or leaning on a cart. I can ride my lawn mower, do housework and I have my life back. He truly cares that you are receiving pain relief using what is best for you. Don't put it off. Make an appointment with Dr. Kazi Hassan today!

Thumbnail of user dianed51
1 review
0 helpful votes
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July 7th, 2016

My recent experience with my trigger finger surgery was very positive, in particular with my surgeon, Richard Bernstein, M. D. from The Orthopaedic Group. He was efficient, comforting, informative and kind. So far, it's only 1 week post op, but I feel like it's all a success, still recovering. If I were to need any future surgery, I would go there, and use Dr. Bernstein with no hesitation. He's a very talented skilled man, and that's what you want and need when dealing with your hand, in my case, my master hand.

Tip for consumers:
be honest and forthcoming, it helps others

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Quality
Thumbnail of user robl23
1 review
13 helpful votes
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December 28th, 2013

I have had bad experiences with them too that's why clinicians as a group should ignore healthgrades. Instead we can create our own community where we can respond to reviews and update our own listing page. Healthgrades has a LOT of inaccurate information so we should start using a site like www.Guide.MD where on guide.md we can actually control or listing and answer patients and let them make free online appointments and post or own hours, office address and phone number and even put pictures of your practice up all at zero cost.

Thumbnail of user isabelleh21
1 review
0 helpful votes
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August 1st, 2019

The doctor has been great with my tooth/gum care. His team worked diligently with my dental insurance for a recent procedure to ensure it was covered. He has even been willing to twice squeeze visiting relatives into a busy schedule over the last year. Front office very friendly and welcoming. Highly recommend!

Thumbnail of user lillyp11
3 reviews
12 helpful votes
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December 7th, 2017

Stay away from Healthgrades! Look at their own 1.5 star rating from Consumer Affairs. I wish I did before signing up with them.

They are unfriendly and unresponsive to disputing negative reviews. My business was hurt by a false and negative review. Even when I showed them the facts, Healthgrades refused to take down the negative comment. It is not fair to publish a hate mail review and support the disgruntled customer over unfounded bias and tarnish the reputation of a seasoned doctor.

Please do not go near Healthgrades. They are horrible.

Thumbnail of user davidc20
1 review
6 helpful votes
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August 17th, 2010

This website is full of misinformation, outdated information. I was recently trying to look for a well rated doctor. It turned out tha I was misinformed. The website claims that the doctor got his degree from a respected medical school in US. It turns out tha he received his degree from Damascus! You can go in to rate anyone you want. There is no quality control of any kind. So a doctor can get his or her friends to put a high rating for himself or herself. Therefore, the rating is entirely unreliable. Stay away from this website.

Thumbnail of user carolineg86
1 review
1 helpful vote
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August 30th, 2019

A person who has never been a patient of mine posted two vicious and personal reviews on Healthgrades. I flagged this and they responded in one day telling me the posts met their guidelines and remain on their site!

Thumbnail of user lynnw21
1 review
10 helpful votes
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May 21st, 2013

I work for a doctor and was asked to remove misinformation about our doctor in regards to where he trained and how old he is. Healthgrades had our doctor listed as about 75 years old. It was nearly impossible to get this information removed. Also, we had a disgruntled employee whom we all wanted to leave. This employee went on healthgrades and rated our doctor poorly because she was mad about losing her job. Healthgrades does not even verify if anyone is really a patient who rates the doctors. It is a farce.

Thumbnail of user jewelse
1 review
15 helpful votes
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February 9th, 2014

The review they posted had to be totally bogus and done by their company. Not only did they have the wrong information, they rated things that were not even applicable. A one star review? Never. I give impeccable service and always have. Other people in my field have had the same problem, and they are attacking in order to lure in anxiety riddled professionals to pay as a consumer to eradicate what I believe to be their own trumped one star reviews. Ugly indeed!

Thumbnail of user edwardw43
13 reviews
58 helpful votes
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July 14th, 2018

They hide 1 star reviews if the doctor pays them for advertising.

I had a bad experience with a doctor. I posted a short description of my experience with no profanity. I just posted the facts. Healthgrades told me that my review did not follow the guidelines so it was rejected but I was allowed to vote a negative 1 star review but my experience with the doctor is hidden from the public.

Don't believe ALL the positive reviews of a doctor. Obviously they protect some doctors who pay for their services.

Thumbnail of user marys36
1 review
6 helpful votes
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October 24th, 2011

I have been a victim of this rating system. A disgruntled employee entered the poorest rating on all aspects even scheduling, office staff, etc which my partners got top 5 ratings. I got a one rating that skewed all additional comments. How can a consumer know there is one crank review and two good ones. They average out poorly. Needless to say the system can be gamed. Mds can send in reviews via family and friends and come up with perfect five scores. Who even knows how to use site. If fair, every patient should be asked to complete a survey after a visit to the MD. I was horrified to see my score based on 3 reviews after receiving excellence awards within my hospital. I reviewed other MD reviews who got straight fives... all excellent. I question the reliability and reproducibility of this data and caution individuals from placing weight on this arbitrary and potentially manipulated reviews. It is a crime

Thumbnail of user stephenr34
3 reviews
35 helpful votes
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December 30th, 2014

Healthgrades allows false anonymous reviews to be posted. When contacted and presented with the facts, they refuse to remove the false review; however, then Healthgrades contacts you on how to improve your negative rating for a fee! Practitioners do not request to have their office listed on Healthgrades, yet this company allows anonymous reviews without factual investigation to the posts.

Thumbnail of user reddyl
1 review
18 helpful votes
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April 3rd, 2015

This website is the most unauthentic thing I have seen in a long time. They feed into promoting bad press and try to create more business. Really do they even confirm if the person posting the comments was seen by the provider. I am not sure why they have not been sued for slander so far. I am a big proponent of feedback and improvement of practice and I think the Health insurance companies are best suited to take a sample of visits and grade the physician. The reviews are generally made by disgruntled and drug seeking patients, and there may be handful of genuine reviews at best.

Thumbnail of user tods12
1 review
3 helpful votes
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March 6th, 2017

Lisa Moroz refused to focus on what was going on in the present, instead fixated on stuff that happened decades ago that she doesn't understand to incorrectly label me weird and dangerous with pseudo science because she's a paranoid man hater. Healthgrades refuses to let me review her.

Tip for consumers:
Healthgrades probably screens reviews and rejects you. Maybe don't put text at all.

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Quality
Thumbnail of user nlm2
1 review
9 helpful votes
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March 2nd, 2016

Healthgrades allows anyone to launch a personal attack on any doctor and they will post false reviews as long as the person has a valid email address. They will not allow doctors to respond to negative reviews. Instead, they advise you to get more patients to post positive reviews so that patients are forced to give their email addresses to them for their use. Don't bother trying to contact them because it's almost impossible to talk to anyone in charge. They basically don't care and feed on negative reviews to generate more business for themselves.

Thumbnail of user murielg
1 review
16 helpful votes
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July 21st, 2013

I am a doctor and I got a call about "fixing" my reputation on healthgrades.com and was offered several packages ranging from $300-$1000 dollars to make myself appear highly rated and to "make the bad reviews go away" Anyone can put a snarky review about you without even being your patient and then the internet mafia needs to help you fix you problem. This should be illegal!

Thumbnail of user ronaldc171
1 review
0 helpful votes
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July 29th, 2018

It took me over a year to find a doctor who would come to my home. When I finally located Dr. Devang Patel, I found a smart and compassionate human being that literally saved my life. By recognizing my symptoms I went to the hospital. I was told that if I had waited any longer I wouldve not made it. Thank you Dr. Patel.

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Healthgrades reviews doctors and hospitals, as well as dentists and dialysis centers.

Company Representative

Thumbnail of user cindir1
Cindi R.
Typically does not respond to reviews

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