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Hebeos Questions & Answers

5,007 reviews
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Here’s what consumers have asked with answers from Hebeos staff and previous consumers.

150 questions answered
12% answered in 1 day
Question:

Answer:

Hi Shanice. Thanks for asking. HEBEOS is an online store only now which allows us to tailor to order and to offer you a very wide range of garments at our lowest prices. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos

By HEBEOS S.,
Question:

Hi i order my daughter a dress sku po16033po879 on march 2 delivery time said march 30 but would i recieve it by april 6 2018

Answer:

Please send your order number to us. We will check it. Email: service@hebeos.com

By HEBEOS S.,
Question:

Hello, i have a question about getting a dress. i measured my daughter who normally gets size 8 for dress but according to the chart she is 16 and 12

Answer:

Hi Lucila. If you are concerned about the size, I suggest you choose the custom size which allows you to use specific measurements.

By HEBEOS S.,
Question:

I ordered my wedding dress larger than the size i wear....is this recommended???

Answer:

Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the ustom size which allows you to use your measurements.

By HEBEOS S.,
Question:

Answer:

Hi Avis. Thanks for asking. HEBEOS is an online store only now which allows us to tailor to order and to offer you a very wide range of garments at our lowest prices. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos

By HEBEOS S.,
Question:

So my dress is a picture of random girl wearing it but another sight, vampal shows the same dress with the same picture. will it actually b that dress

Answer:

Hi Kaitlyn, which dress are you talking about?

By HEBEOS S.,
Question:

Answer:

Sorry, the time is not enough. Since we recently received a large number of orders and every dress of Hebeos is 100% handcrafted, you will receive it within 21 days if you order a dress on today. You can choose the rush order to make it faster.

By HEBEOS S.,
Question:

How light does the silver run? and also, do the colors from usually run a little darker than the picture or a little lighter?

Answer:

Hi Aubrie, here is our color chart. Please see the silver in different fabrics.

By HEBEOS S.,
Question:

I do not have an account and checked out as a guest and have not yet gotten an email regarding confirmation of the dress being bought.

Answer:

Hi Neelam. If you don't have an account. Please check the order status on this page. https://www.hebeos.com/sales/guest/form/

By HEBEOS S.,
Question:

Answer:

Hi Yvonne, HEBEOS is an online store only now which allows us to tailor to order and to offer you a very wide range of garments at our lowest prices.

By HEBEOS S.,

Can’t see your question? Ask to get answers from the Hebeos staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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