Hebeos Questions & Answers

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Here’s what consumers have asked with answers from Hebeos staff and previous consumers.

150 questions answered

12% answered in 1 day

Question:

When can i expect to receive a confirmation email? the email i use is adaykin@gmail.com and i have already sent two emails askigm no why i havent When can i expect to receive a confirmation email? the email i use is adaykin@gmail.com and i have already sent two emails askigm no why i havent

Answer:

Hi Abbey, very sorry for the issue. Please log in your account to check the order status.

By HEBEOS S., over a year old

Question:

If i order a dress on february 16th when would i receive the dress? If i order a dress on february 16th when would i receive the dress?

Answer:

Hi Katlyn, Thanks for asking. Since we recently received a large number of orders and every dress of HEBEOS is 100% handcrafted, you will receive it within 33 days if you order a dress on Feb 16th.

By HEBEOS S., over a year old

Question:

This company is corrupt and has no customer service at all why? This company is corrupt and has no customer service at all why?

Answer:

We're really sorry to hear this! We would really like to find out what happened, if you wouldn't mind keeping working with our customer service team(email service@hebeos.com), we really want to see if there is anything we can do. We take issues like this very seriously and hope to serve better in the future. Thank you so much for your feedback.

By HEBEOS S., over a year old

Question:

I am usually a size 00 or a 0 would the smallest size on this size fit me? I am usually a size 00 or a 0 would the smallest size on this size fit me?

Answer:

Hi Hannah, Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose custom size.

By HEBEOS S., over a year old

Question:

I am a customer of hebeose .please can i know phone number for order . I am a customer of hebeose .please can i know phone number for order .

Answer:

Sorry for the inconvenience, we don't have a direct phone number at this time, in addition to email support, we offer 24-hour live Question & Answer sessions with a support team. And please feel free to contact us by email. service@hebeos.com

By HEBEOS S., over a year old

Question:

If i ordered a dress on january 21st when can i expect my dress in mississippi? If i ordered a dress on january 21st when can i expect my dress in mississippi?

Answer:

Hi Kim, Thanks for asking. If you order a dress on January 21, you will receive it before March 22.

By HEBEOS S., over a year old

Question:

Hi i brought a dress sunday, no email confirmation and no reply to emails, can i have tracking number? Hi i brought a dress sunday, no email confirmation and no reply to emails, can i have tracking number?

Answer:

Hi Tanya, Very sorry for the issue. Please send your email address to service@hebeos.com Our customer service will find your order number and reply within 24 hours.

By HEBEOS S., over a year old

Question:

Ive never order a dress and want to no that it will be what i want how can i know this? Ive never order a dress and want to no that it will be what i want how can i know this?

Answer:

Hi Whitney. Currently, we operate as a solely online business, which allows us to tailor to order and to offer you a very wide range of garments at our lowest prices. Please send the request email to service@hebeos.com if you want to see some photos of dresses by our workshops.

By HEBEOS S., over a year old

Question:

Where could i find the phone number for customer service???

Answer:

Hi, Carolina, sorry for the inconvenience. We don't have a direct phone number at this time, in addition to email support, we offer 24-hour live Question & Answer sessions with a support team. And please feel free to contact us by email.

By HEBEOS S., over a year old

Question:

What measurements are needed to customize a wedding dress? What measurements are needed to customize a wedding dress?

Answer:

Hi Kimberly, Please see measurement guide on this page. https://www.hebeos.com/measurement-guide.html HEBEOS Support Team

By HEBEOS S., over a year old

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Typical questions asked:

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Hebeos Questions & Answers

When can i expect to receive a confirmation email? the email i use is adaykin@gmail.com and i have already sent two emails askigm no why i havent When can i expect to receive a confirmation email? the email i use is adaykin@gmail.com and i have already sent two emails askigm no why i havent

If i order a dress on february 16th when would i receive the dress? If i order a dress on february 16th when would i receive the dress?

This company is corrupt and has no customer service at all why? This company is corrupt and has no customer service at all why?

I am usually a size 00 or a 0 would the smallest size on this size fit me? I am usually a size 00 or a 0 would the smallest size on this size fit me?

I am a customer of hebeose .please can i know phone number for order . I am a customer of hebeose .please can i know phone number for order .

If i ordered a dress on january 21st when can i expect my dress in mississippi? If i ordered a dress on january 21st when can i expect my dress in mississippi?

Hi i brought a dress sunday, no email confirmation and no reply to emails, can i have tracking number? Hi i brought a dress sunday, no email confirmation and no reply to emails, can i have tracking number?

Ive never order a dress and want to no that it will be what i want how can i know this? Ive never order a dress and want to no that it will be what i want how can i know this?

Where could i find the phone number for customer service??? Where could i find the phone number for customer service???

What measurements are needed to customize a wedding dress? What measurements are needed to customize a wedding dress?

Can’t see your question? Ask to get answers from the Hebeos staff and other customers.

Where could i find the phone number for customer service???