Hebeos Questions & Answers

5,006 reviews

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Here’s what consumers have asked with answers from Hebeos staff and previous consumers.

150 questions answered

12% answered in 1 day

Question:

Under what conditions are you allowed to return a dress? tried for weeks to return one my daughter didnt like/too long but still unsuccessful. Under what conditions are you allowed to return a dress? tried for weeks to return one my daughter didnt like/too long but still unsuccessful.

Answer:

Same! It's a scam they will just keep auto replying g no -

By ju m. over a year old

Question:

I ordered a dress on march 30 and still have no tracking information and no way to contact this company. where's my order? u30180331224128514

Answer:

Contact them at service@hebeos.ca, however, their customer service is not good unfortunately.

By Laura W. over a year old

Question:

How long does rush shipping take? How long does rush shipping take?

Answer:

Please check the delivery guide on this page. https://www.hebeos.com/delivery-guide.html

By HEBEOS S., over a year old

Question:

I didnt receive my purchase email confirmation. im trying to track my item keep saying wrong details. website not useful at all. I didnt receive my purchase email confirmation. im trying to track my item keep saying wrong details. website not useful at all.

Answer:

Hi Jaya, Sorry to hear that. Please contact our customer service and provide your order information. We will check it.

By HEBEOS S., over a year old

Question:

2 is a little tight and 4 is a little too big for me, which size should i get for a wedding dress? 2 is a little tight and 4 is a little too big for me, which size should i get for a wedding dress?

Answer:

My wife ordered a size up from her usual, and it was way too tight, could not even close any of the zipper. She went large thinking she would have it tailored, but it was too tight to even try to let out. I would say the size 4 but that maybe to small in our experience.

By Chris M. over a year old

Question:

How long is shipping How long is shipping

Answer:

Please check the delivery guide on this page. https://www.hebeos.com/delivery-guide.html

By HEBEOS S., over a year old

Question:

Is hebeos location in the us? and if so what state ? Is hebeos location in the us? and if so what state ?

Answer:

My shipping showed HK which I believe is Hong Kong. I know it was held up for customs inspection.

By Chris M. over a year old

Question:

I am a medium or size 4/5, but based on the measurements guide it led me to size 10? is this right? I am a medium or size 4/5, but based on the measurements guide it led me to size 10? is this right?

Answer:

Hi Lizeth. Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, We suggest you choose custom size.

By HEBEOS S., over a year old

Question:

Do not order from this site!!!! scam artists!!! no customer service skills!!!! they do not honor their return policy!!!! Do not order from this site!!!! scam artists!!! no customer service skills!!!! they do not honor their return policy!!!!

Answer:

They really are scam artist. They DON'T HONOR THEIR RETURN POLICY

By Zanya L. over a year old

Question:

Is this a real website where are you based and is there a telephone number i can call you from

Answer:

There is no phone number listed for Hebeos. They only communicate via email. Do NOT order from here because they will NOT give you a refund, no matter what.

By Lisa B. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Hebeos Questions & Answers

Under what conditions are you allowed to return a dress? tried for weeks to return one my daughter didnt like/too long but still unsuccessful. Under what conditions are you allowed to return a dress? tried for weeks to return one my daughter didnt like/too long but still unsuccessful.

I ordered a dress on march 30 and still have no tracking information and no way to contact this company. where's my order? u30180331224128514 I ordered a dress on march 30 and still have no tracking information and no way to contact this company. where's my order? u30180331224128514

How long does rush shipping take? How long does rush shipping take?

I didnt receive my purchase email confirmation. im trying to track my item keep saying wrong details. website not useful at all. I didnt receive my purchase email confirmation. im trying to track my item keep saying wrong details. website not useful at all.

2 is a little tight and 4 is a little too big for me, which size should i get for a wedding dress? 2 is a little tight and 4 is a little too big for me, which size should i get for a wedding dress?

How long is shipping How long is shipping

Is hebeos location in the us? and if so what state ? Is hebeos location in the us? and if so what state ?

I am a medium or size 4/5, but based on the measurements guide it led me to size 10? is this right? I am a medium or size 4/5, but based on the measurements guide it led me to size 10? is this right?

Do not order from this site!!!! scam artists!!! no customer service skills!!!! they do not honor their return policy!!!! Do not order from this site!!!! scam artists!!! no customer service skills!!!! they do not honor their return policy!!!!

Is this a real website where are you based and is there a telephone number i can call you from Is this a real website where are you based and is there a telephone number i can call you from

Can’t see your question? Ask to get answers from the Hebeos staff and other customers.

I ordered a dress on march 30 and still have no tracking information and no way to contact this company. where's my order? u30180331224128514

Is this a real website where are you based and is there a telephone number i can call you from