No response from seller... None!

Yes I got my money back but it took way too long. I think this is one guy with connnections in China and just takes off for long periods. I finally got a response when I filed dispute with credit card and Better Business Bureau (bbb.org). I literally just sent it back to the Lynwood addrress with tracking. Didnt wait. Finally refunds less a 15% restocking fee which I also disputed. Never ordered this second board. My credit card co. Gave me this back. I am done with 360 woo hoo!

I had fedex treat it as if I refused it when I got here and had it sent back to the adress I received it from. Filed a dispute with my bank and then hoverboard360 finally refunded me. File a dispute only way these people will notice you

I didn't ever return it... i figured the company was a total scam and I didn't want to waste my money on shipping fees.

Don't give up on returning it, I too started in November to talk to them and email them. It took 2 months for them to finally send them the address to send back (which by the way was NY not Hong Kong) however, they didn't include the RMA# well if you can believe this ONE time I got a hold of them and apparently we are suppose to know that the return sheet we fill out is the RMA. I tried to get it in writing for them to tell me when I would expect my return once they received it and all she had to say was make sure you do a tracking number and you will be able to see when we receive it in the most snotty way possible. They are not a cooperative company. I did have one email in the beginning when they waived my restocking fee. I included that with the return form and took lots of pictures of the board, and how I packaged it so they can't say it was scratched. Well they received it a week ago Tuesday and they still haven't given me a credit back. I emailed them and they said they were in the "process" of their manager inspecting the product before they give me my credit. More BS. However, I had started a dispute with AMEX about 3 weeks after not being able to get a hold of them. Well I have gotten my credit back from them already (with the stipulation if they get something from them in the coming months I could be recharged) because they have been unsuccessful getting ahold of them so I am technically not out the money at the moment, Once I get a credit from this ridiculously company I will be calling back AMEX to let them know I got a hold of them myself. Even though they say 30 days if you speak to your credit card company it's longer. Also, in my opinion this is on them that you couldn't get it back to them in the allotted time. If you have called and sent emails it proves you tried and they should be responsible. Save everything. Call your credit card companies and explain you can't get a hold of them to return the product, I am sure they will work with you and give them as much documentation as you have. No matter what it takes forever.

Lisa, I returned 2 of these things. It was a complete joke however. I followed the instructions as they provided. When I shipped them back, I sent them certified where a signature was required. After all the BS they pulled on why I was sent something other than what I ordered, I wasn't about to take any chances sending them back. They have processed 1 of the 2 I sent back. That was just the other day, so I'm hoping they don't try to pull something with the 2nd one. Do yourself a favor, take pictures of them after you have them ready to go back, send them certified and keep checking the tracking number. I emailed them the tracking numbers as directed, and also after they were delivered, I sent them the proof of delivery.

If you used pay pay they will get a refund for you!

I really want a hoverboard360 it's not happening I trying and Order and for 3 months I did not got it it's a lie! I think

No, I've never received return instructions & it's been since mid Nov that I first started requesting them. I gave up.