ID.me
Questions & Answers

How easy is it to get a hold of customer service at ID.me?

Asked by Peter J. on 5/21/2019

11 Answers
Lauraetta G.12/9/2020

NO CUSTOMER SERVICE! AT ALL... good luck with ever getting an answer or anyone to come online because they won't it's a company that should not be allowed to exist but it's America go figure
Sarah P.12/6/2020

Impossible - customer service is just a computer generated response. No one is monitoring the messages.
Jerry P.12/4/2020

The emails they sent where automated, never got a real response.
Karen K.8/19/2020

Impossible. Every number I called said the same thing to enter an extension and then it literally hangs up on you.
Bob C.4/7/2020

Good luck... I think it is all robo driven meaning they have standard responses without looking at the question or inquiry.
JoAnn C.12/20/2020

Cant get ahold of anyone for almost 3 weeks. Ive sent emails, ive called and no assistance what so ever.
Adrian T.5/2/2021

This company should be investigated and charge with fraud.
Jessica D.3/4/2022

Hello! To reach a support associate at ID.me, please send an email to sj.support@id.me. We are happy to help.
David W.7/31/2021

You cannot contact a human at idmenow after the nightmare I've been going through I understand why they don't have a good phone number
Mark P.2/17/2021

Customer support does not exist here! I can't believe that this company is making money scamming people!

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