• IGVault

IGVault

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Overview

IGVault has a rating of 2.5 stars from 463 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IGVault most frequently mention customer service, original owner, and fortnite account problems. IGVault ranks 101st among Virtual Goods sites.

  • Service
    164
  • Value
    162
  • Shipping
    155
  • Returns
    159
  • Quality
    160

This company responds to reviews on average within 8 hours

Positive reviews (last 12 months): 21.4%
Positive
3
Neutral
0
Negative
11
102
See all photos
How would you rate IGVault?
Top Positive Review

“Great service”

john j.
3/22/24

I really enjoy buying game from this site, their service is amazing! I recommend this site to every gamer.

Top Critical Review

“Scam website”

Example g.
10/20/24

Do not buy anything from this website, it's full of scam sellers and their support doesn't care or ban them. They will pretend as in they will give you a refund but you will wait months for their reply until your chargeback limit expires. Never, ever, buy anything here. I have all the proof of this

Reviews (463)

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Reviews that mention popular keywords

customer service (39) customer support (19)
Thumbnail of user ekyxrecordings
1 review
0 helpful votes
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October 20th, 2024

Do not buy anything from this website, it's full of scam sellers and their support doesn't care or ban them. They will pretend as in they will give you a refund but you will wait months for their reply until your chargeback limit expires. Never, ever, buy anything here. I have all the proof of this

Tip for consumers:
Do not buy here, please report the website

Products used:
I bought an account for gaming

Service
Value
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Thumbnail of user lilraymond13909
1 review
0 helpful votes
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August 29th, 2024

This site is the biggest scam out there horrible customer service and u don't get a refund my account was taken back by the seller and basically to me I'm S.O.L please don't purchase anything from them

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Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello the c.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Thumbnail of user mornay7507
2 reviews
0 helpful votes
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March 30th, 2024
Verified purchase

Account not delivered
I ordered an account which was not delivered after more than 7 hours. Contacting support only leads to promises but no resolution. I requested a refund of my order. When trying to purchase a different account, I had to do verification by submitting a passport photo. This was approved almost immediately. The photo holding the passport was another story. After an hour it is still not approved and I am told by support that their "leader" is sleeping. Don't waste your time on this website. Buy from Eldorado.gg instead as they deliver what you purchase and support is amazing.

Products used:
Never received the product

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Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello Morné B.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Thumbnail of user sccerplyer518
1 review
1 helpful vote
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March 5th, 2024

Purchased an account from them and they tell you that they are helping you...they are waiting for your purchase warranty to expire. They will then tell you they can do nothing. Save your money and go somewhere else.

Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello RL H.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Thumbnail of user brendons.email.is
1 review
2 helpful votes
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March 3rd, 2024

Paid 700.00 for an account, they gave me false logins and refused to refund my payment. It's a complex scam, all the reviews on trustpilot are procured using bribes for discount vouchers. The sellers and support workers are one and the same. They are a heartless, unconscionable scamming company - avoid at all costs

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Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello Brendon K.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Thumbnail of user beyer6139
1 review
0 helpful votes
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March 22nd, 2024

I bought a handful of accounts all at once so far more than 50% of them have been taken back but not only have they been taken back they are re-advertised by a different seller on the website... this is trash I was a fool and I read these reviews and almost all of them said the place was trusted that's a joke... everything you buy mostly has a 7 day warranty and for 7 Days even if the entire description is inaccurate on your purchase you still have to fight continually trying to get a refund. This last one in particular I paid $70 and it said I had full email access the moment I got the account I tried to log in not able to log into the email says there's a backup email that wasn't provided I asked for it I never got it but the seller denied my refund request again and again and eventually they just let the seller keep my money and then today the account was taken back from me and reposted under a different seller... customer service won't let you do anything and they won't help at all they say the warranties over that's the end of it but after the warranty is over you can't write a review against the seller. I'm trying to leave this review on every single website possible cuz this website is a den of Thieves. Below our screenshots of the accounts that I purchased that were taken from me within a very short time frame but my money not returned and then two in particular were immediately reposted for sale these guys are awful please do yourself a favor and heed this warning

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Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello Beyer g.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Thumbnail of user matteo58matt
1 review
0 helpful votes
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April 2nd, 2024

I was going to buy Fortnite accounts for my brother and After purchase seller tried scammed me because on the title it had Random account i didn't get money back me and the seller deal if i would buy one of the account from him i would get 100% skin account with many skin but also He give sme accounts with 2 skin there was lynx and zenith only after that i got explorer Emily and nothing else i used to wait for 3 days for manager to confirm my request for refund but they doesn't because they doesn't take back random accounts I got mad and i started fighting with agent called sandy
I think the seller know if he would made me buy random account if would not be able to refund money this website is scamming people

Tip for consumers:
I'm really angry

Products used:
I never got anything i wanted from here
Only i buy because seller promise me good accs Unless i wouldn't and i never likee anything to be careful seller name is Trusted_seller

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Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello Matteo M.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Thumbnail of user ettexor1
1 review
1 helpful vote
  • Send Message
January 10th, 2024

Bought a game account 2 months ago, last week someone started playing the account and started sabotaging my game. Sent messages to the seller who doesn't reply. Loggedca ticket with igv vault who also sends messages to the seller (he doesn't respond to them either). In the end igv vault can't help me because the warranty is 15 days on accounts?! As far as I'm concerned all the sellers are scammers selling hacked and stolen accounts. Stay away from igv vault. They do not protect their customers.

Products used:
game account

Service
Value
Shipping
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Quality
Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello Ben W.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
Please feel free to email us via service@igv.com or join our discord channel via https://discord.gg/6yqyfgHg to solve your problem more smoothly, thanks for your understanding
Regards,
Igvault team

Thumbnail of user jdawid210
1 review
1 helpful vote
  • Send Message
January 4th, 2024

It used to be a good site, but after rebranding it lost all advantages.
They froze my funds on the website and for a few weeks I haven't been able to do anything about it, I'm keep getting the message when trying to withdraw, "order splitting failed", and the customer service keeps copying and pasting the same answers.
Be careful with this website, because even after selling some offers, you will not necessarily be able to withdraw it, as in my case.
They keep sending the same formulas that "their team is working on it", but I've been hearing this for about 2 months now and there's no progress. Zero transparency in service, in issuing offers and managing them compared to what was there just a few months ago.
I do not recommend it and advise you to be careful

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Thumbnail of user ericj1320
Eric J. – IGVault Rep

Hello Dawid J.
I'm very sorry for the problem that you have met, but we promise you to solve your problem, but we hope you can provide all necessary information thank you!
We are developing this withdrawal function urgently. I believe you will be able to withdraw your balance soon. We will not freeze any of your available balances. Thank you for your understanding. When the withdrawal split function is online, we will You will be notified via email!We apologize again for the inconvenience.
Regards,
Igvault team

Thumbnail of user th315
1 review
2 helpful votes
  • Send Message
August 27th, 2021

Beware! Lower purchases will be fulfilled but anything over 50$ will be ignored and not refunded! Currently in a dispute with PayPal and IGvault. They even emailed me to "please cancel this dispute"… Jesus this is the worst experience ever! Just look at the seller chat screenshot!

Tip for consumers:
Foreign country, SCAM, no instant chat, not P2P like advertised. NO REFUNDS pray for PayPal to help get your money back!

Products used:
None.

Service
Value
Shipping
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Thumbnail of user shawnp259
1 review
4 helpful votes
  • Send Message
September 20th, 2021

Don't waste your time and money like I did! I purchased an account on League, spent money on RP, ranked it up, and recently tried to log in and the password was changed! I emailed Customer service, and all they had to say was this:
"this order is out of warranty we can't help you anymore"
"we cannot refund"

They'll let you play for 3 months, and then change the password and resell it to someone else.

Thumbnail of user cartel
1 review
0 helpful votes
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July 6th, 2021

I've purchased something for £60 they said it's gonna arrive in 24 hours maximum but I've waited for 3 days still nothing happen I tried to contact the seller but he didn't reply me anything. It could be legit or it could be a scam depends on who the seller is whether u are lucky or not

Thumbnail of user abdula210
1 review
1 helpful vote
  • Send Message
August 5th, 2022

If anyone of you looking to start selling on this website, Please don't your payment gonna be stuck in their account and the support will keep telling that it's gonna be done in 24 hours. Pathetic service
After I review them on trustpilot they asked for my reference ID and email address again.
This website is horrible and also the support, they promised me to do it in 24 hr everytime I asked them but it hasn't been done yet. Not gonna recommend to anyone at this point idc if my money reaches to me they are just trash.

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Thumbnail of user zoranp13
1 review
1 helpful vote
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April 17th, 2022

Advertised 30 minutes for delivery. Seller never responded. Customer service is a badly programmed bot. Supposedly issued a refund, but they need 3-5 days, up to 30. This site is a scam. Terrible experience.

Tip for consumers:
Dont use this site

Products used:
None

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Value
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Thumbnail of user darreng115
1 review
0 helpful votes
  • Send Message
March 10th, 2021

Did not complete order in full. Despite numerous communications with customer service until they stopped returning my messages. There are other sites selling these products. I cannot recommend IGVAULT I would consider using an alternative site or risk not getting what you are paying for!

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Thumbnail of user peterb249
1 review
2 helpful votes
  • Send Message
November 1st, 2017

MOST $#*!ty service you can get. I bought an account here, the past owner recovered it back. They wont help me nor $#*!. They keep saying the manager will check it. But still after 2 weeks no reply. Live support are some random chinese ppl who cant speak proper english... just keep away from this website!

Thumbnail of user johnj4170
1 review
0 helpful votes
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March 22nd, 2024

I really enjoy buying game from this site, their service is amazing! I recommend this site to every gamer.

Thumbnail of user alexandrep30
1 review
0 helpful votes
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June 18th, 2020

I've been buying some kamas on and off with them and I've never had any issue. One time I had a late delivery but hey, it was near Christmas so.

Prices are good, not the best prices but they have the best support so that you always get what you paid for.

Tip for consumers:
Do not hesitate to send them a pm if you do not get a message in 5 minutes, they will then take your order and you will get it faster.

Products used:
kamas delivery

Service
Value
Shipping
Quality
Thumbnail of user yongk19
2 reviews
0 helpful votes
  • Send Message
November 1st, 2021

Bought an account and took over the email. Very happy with my purchase. It was easy. The first one actually was taken back by the original seller but the site gave me another one to make up for it so I'm pleased.

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Thumbnail of user maliyahs
1 review
0 helpful votes
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August 31st, 2023

I've been trading on various platforms for years, but iGV stands out! With a legacy stretching 18 years, they bring a level of trust and professionalism to virtual asset trading like no other. Truly a top-tier service for all gamers.

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Thumbnail of user renv1
2 reviews
3 helpful votes
  • Send Message
May 11th, 2017

Got quite few pokemon go accounts there. Fast delivery and all accounts were really great. They give you access to email so it's really easy to change email/password without the need to contact buyer. Live support is great, all people there been really helpful so far. Also they are the only sellers i found who sell shiny pokemons, if you want to buy pokemon go accounts, I highly recommend it.

Thumbnail of user witsiondeveloper
1 review
0 helpful votes
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May 5th, 2023

From the moment I was told about iGV
I have had nothing but absolutely good experience always prompt well executed delivery and professional Tums up definitely recommend you guys.
Thank you, keep the good work

Thumbnail of user pedrot54
1 review
0 helpful votes
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May 13th, 2021

Stay away from this site if you have a big account. I have bought from them 6 times and 5 out of the 6 where great! The sixth time they sold my whole entire team! My team was worth 10,000,000 coins. I bought 3,000,000 and they did give me the coins but sold my whole team! They took about 4 days to transfer the coins which I thought was suspicion kept trying to talk to them and asking them what happen to my players and they kept Ignoring my question. I told them to put my players back and they continue to ignore me. Saying they need to "talk to the Manager". I used the coins they gave me to buy some of of players they stole from me and soon after they went into my account and took the players back. So they basically sold or transferred my big players which was about 10,000,000 coins worth of players and then went into my account and took there players or money back and refund me my money. So I lost about $1000 US Dollars in just three days. So be very carefull when you buy from them!

Tip for consumers:
If you have a small account it's fine but if you have a big account be very carefull.

Service
Value
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Thumbnail of user davidl1646
1 review
0 helpful votes
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November 9th, 2019

Good but slow, they takes around of two o three hours to give me se coins and it is too long for me I was waiting the all afternoon and I got to go and y didn't play because I was waiting my coins

Thumbnail of user tonyd346
1 review
0 helpful votes
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February 8th, 2020

Le projet est plutot interessent mais on peu trouvé des vendeur de kamas pour 3.5euro le million je trouve encore trop chers le prix de igvault au vue du prixdu jeu et il ets plus facile de trouvé des vendeur de kamas dans le jeu

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From the business

IGVault provides best offers of FIFA Coins, CSGO Skins, Pokemon GO Accounts, WoW Gold & MapleStory Mesos. Secure Payment, Fast Delivery & 24/7 Live Support!

Company Representative

Thumbnail of user ericj1320
Eric J.
Typically responds within 8 hours

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