asked by
on 2/19/16Dear Cindi,
I'm sorry to hear you are having an issue!
In reading your note it appears you may be discussing another reward site similar to InboxDollars as our site does not have any "Carried Cash Credits" nor do we have a Screen Pop Up when requesting payments.
Please check your account information with that other site as it could be a site with a similar name as ours and you will need to reach out to them directly for assistance.
I do hope you get it resolved soon!