Dear Nancy,
This sounds frustrating indeed! It's best when you run into issues or questions about your account that you contact LiveChat agent directly so they can review your information or escalate it to our support team who can do some detailed account specific research for you. We can be reached 24/7 from the CHAT feature in Support Center.

I'm guessing you are on a Mobile App and not Mobile Web or Desktop as you mention "last update".

Try to uninstall the app then reinstall.
Once this is completed turn your phone completely off and then turn it back on and see if this helps resolve the issue.

Cannot connect the computer to the server usually means because either another software installation is in progress or, the computer/device has a restart pending. Either complete the installation process, or, restart the computer/device and try to connect it again.

If you need further help please feel free to reach out to our Support Team: http://support.inboxdollars.com/hc/en-us