IncrediMail

Have been using Incredimail since 2003 and have a "lifetime" key. This key no longer works because they now charge an annual fee for its use. It is really not "free". Don't bother contacting them as you will NOT get a response. The U.S. Attorney
General should shut this company down. Tell your friends not to purchase or use this product. Thunderbird works just as well if not better!

What kind of people have taken over incredimail and messed it up so. They just blocked my account because I asked to have my licence code reinstated after all I bought that and it was for life supposedly.(Stay well Clear from these new Sharks)

I am a paid user.
In the past they were very serious about helping. Almost immediately.
Now you get an automatic answer, that it is busy and they will come back to you ASAP.

Which never happens...

Crashing all the time. Sorting Folders doesn't work.
(E.g. I have been busy sorting manually folders for hours, only to find out the next day that the Folders were mixed up again)

These people are out and out crooks. They charge your account for purchases you didn't make, just out of the blue! Then make it darn near impossible to get a refund for the money they stole. I see I'm not the only one with this problem. Don't authorize ANY payments to these thieves!

Incredimail crashes on me multiple times per day. Aside from the crashes, it doesn't function correctly on a regular basis. I have had this program for many, many years and don't recall but a few problems until this
Spring and Summer. I write something and it will not send, I don't get all my messages, and am totally upset by the inability to get any help.

I was a premium subscriber, paying for spam protection until about 3 weeks ago, when my subscription ran out. It said I needed to contact them to renew it. I have emailed them twice about this in the past 2 weeks with no answer. I can no longer use Incredimail. I have over 20 email addresses for various businesses, and I receive 200+ spam emails a week, if not more. I cannot weed through all of this garbage now that my spam protection no longer works in Incredimail. I am switching to Mailbird and will give them a try. I have had multiple issues with Incredimail over the past 2 years, and each time I contact them, there is never a solution to the problem. Save yourself the trouble and get a better email program than this.

I have used incredimail since 2002, but this last couple of years with them has been a nightmare. I have re-paid for this service 3 times, because it would not work and I can't get support to get back in touch with me... last time I will pay for it. I was a lifetime user and had paid for a lifetime membership, but whoever runs incredimail now will not honor that membership, so I have paid, and repaid for a service that completely sucks now, no support help, and I can't even get the applications I paid for. After this subscription, I am going to let them go their way, and just use regular e-mail. Too bad incredimail that you are getting such bad reviews, what was once a great program is now a defunct operation.

I have been a long time user of Incredimail. In fact, I purchased the "lifetime" licenses for both the program and the gold gallery. I've lost my licenses before and all I had to do was contact support and I had them back. Well, it happened again when my computer went down for the count and I had to purchase a new one. I contacted their "support" people and they acted like I was from another planet. Over and over I told them it was a new computer and I could not recover my licenses, but they kept sending email after email telling me to open a file that is nonexistent. I finally ended up purchasing the program again only to find out that neither the program or the gold gallery is for life and they now expect you to purchase the program every year. Please do not support this new company. They are not reputable and have ruined a great program experience.

After years as a one of the most incredibly important / valuable arrows in our relationship marketing quiver, Incredimail has become an incredible abomination, over the past couple of years. Current management is hopelessly incompetent a totally untrustworthy. Someone should by the proprietary rights to the system, at "firesale" prices, and turn this "sow's ear" into a "silk purse" (filled with cash) once again.

It is the case with most programs that offer smiles and emotions for your email, msn... etc. Most of them are pretty enough to get the user install it and they slip some spy ware or other malicious software / code on the user`s computer. I have seen this quite some time having to fix the computers of various people. Using Spybot search and Destroy may help, but in general avoid these services.

No customer service at all-Used to be a decent program but it Stinks now! Paid for a Lifetime Premium & Gold Gallery and was told I had to purchase again. What part of Lifetime don't you crooks undestand! You will not see another dime from me.

I have used Incredimail for about 10 years and for the last 3-4 I have said when it comes up for renewal I will change it. So why haven't I? Finding an alternative that is equally priced (multiple email addresses) with spam blocker is not easy especially when you read the reviews and questions previously asked.

Initially it was very good, I didn't even mind paying the annual subscription because it worked but it has never been compatible with any windows product since XP!

You used to get a response to a problem within hours, but not now in fact its easier to get an appointment with The Pope! If you are lucky enough to do so it rarely corrects the problem without having to go back and forth several times until you eventually get someone that does have a 'fix' that works.

I am reviewing alternatives with renewed vigor at the moment, I cannot carry on with this nonsense.

I used Incredimail for years with no problems. Within the last year, nothing works right and my licenses/codes don't work. Any contact with them results in an automated email reply about how busy they are. I never get replies. If I do get replies, it's as if they didn't read my initial inquiry and give me info that isn't pertinent to my problem. Eventually is was told I needed the GOLD package AGAIN, so I purchased it AGAIN. I got NOTHING in return, but they took my $$, of course. After over 6 weeks with several inquiries and no replies, I called my bank and my bank reversed the charges for me. I'm done! It's sad because they had a good thing going, but somehow it went bad quickly.

It's " complaint first then spam them!" Ever since I wrote my opinion of them I have been getting regular emails from them with their " good deals ". How convenient is that? Could never get a response before! Wow now that's " marketing ", wouldn't you say. Sneaky but probably legal...

I give this zero stars. Annoying at best, junk now. I suddenly can't send email... why? Don't have any idea, nothing has changed on my computer, I used to be able to send email, now I can't. Huh. And the adds to buy add-ons, for what I thought I paid for when I bought their premium package, They advertise "new" items, and I don't see anything new at all. I think they screw up your account, then tell you they fix it if you pay to "upgrade" again. Just so you can get it to work again. My mom just told me (12/6/15) that she paid for some up-grade and the next day they sent her an email that advertised a better upgrade for lesser money, she called and told them that she would like the better deal, they told her to buy the new upgrade and after that cancel the first one. Some service huh?

Incredimail was once incredibly fine but now they stick ads at the ends of your mail outs without permission and receivers do not like it. Also, it embarrasses me that this happens. Otherwise, it WAS fun but the new push to ads constantly is annoying and I now do not use it for mail outs. Until it stops, that's my game.

I also am a life time member until December 2015, new windows update has caused the program to crash. I cannot access my emails, nor get to my address book. I have multiple crash reports to Incredimail with no response. I feel this software is no longer compatible with Windows 10 and I am forced to use webmail. Very disappointed with Incredimail.

I have IncrediMail Premium for years and with each year it has gone down hill & especially the service. Suppose to have VIP customer support & that is a joke! I've been trying for over 2 weeks now to get it back online only because I enjoy using the different letter styles but with VIP support still not back online. Google had me change my password on my google account on 8/1 and since then I have not been able to get or receive emails on my IncrediMail account. The VIP support follows a flow chart & can only address certain items & when it doesn't work you don't hear back from them. What a mess & is it really worth it?

Hello to all that responded to my first post. I am J. Lavel. First THANK YOU. We go through all this crap everyone hands us and then wonder why? We also seem to be like steers of cattle. Pay, pay, pay yet continuously receive additional ads to purchase something else that wants us to pay, pay, pay. And then we think maybe it's just me. Your support shows it's NOT just me. Yes this was a cute, wonderful email server that was fun and got us away from all the B. S. ads@ other sites. I kept it all this time to see if they paid any attention to these reviews Obviously not!. I am at the point here and other places that I am going to start standing up for my hard earned dollar.

I joined Incredimail back in its very early days and paid a Life Member Premium.
Back then it was a really great program. NO problems at all. Then they Changed ownership and the new owners tried to be super clever and they came out with INCREDIMAIL 2 From that day on Disaster!
From a 5 star program they have crashed to a 1 star outfit. Problem after Problem after Problem. As soon as they fix a problem for you, another appears and after that another, then they all start over again. I gave it 2 stars purely because it is a great concept! Pity it no longer works

I had Incredimail Xe and was quite pleased with it's layout and ease of use. But then the Incredimail company sent a pop-up that they had an upgrade for me. It sounded like something minor, but once I clicked on it, it changed everything to having a stupid looking layout and was much harder to work with. When I contacted them, they said that once I got the upgrade, there was no going back without losing all my information! Anyone with Incredimail and do not want it majorly changed, DO NOT upgrade! They are deceitful to say the least!

For twenty years Incredimail worked well and was lots of fun. Now it won't download emails and their VIP support is pretty useless. I have spent untold hours over the past two to three months with support persons A and M. I have done everything they suggested. Nothing fixes the problem. I re-installed Microsoft Outlook. The Microsoft technician took control of my computer and set it up. Now I can download all my emails with no problem. And, I don't have to keep spending money over and over with Outlook, as I have with Incredimail. I can't give Incredimail a half star out of five, so I had to over-rate them with one star.

Been a faithful user of Incredimail from the early days. Used to be a Premium user and the service IN THE PAST was excellent.
Somewhere along the way, they lost their way. No longer a Premium subscriber due to total lack of response to issues and bugs that have found their way into Incredimail over the years. Total lack of support and they are obviously no longer interested in their product or their users.
Gave them 5 stars years back but today would have difficulty in giving this lost company a 1-star rating. Shame because they have some nice features and if only they could find their way back, I would be back in an instant! I can only hope and/or wish for a complete company turn around with Incredimail2.