It is very important to keep your profile information up to date. After a glam bag with something you do not like, or see a trend in lipstick. CALL Customet Service, they noted my request on my account. It seems to have worked for me. BIRCHBOX send me the same stuff every month. Seriously disappointing. Ipsy seems to be a much better subscription.

If it makes you feel any better, I have never received a duplicate and I have been receiving for 6 months.

There are around 30 different products each month that ipsy chooses from to customize your beauty bag. Which ones you receive is based on how you answer the questions on your quiz. Ipsy will match your personal style and hair/skin type with the selection of beauty products available for that month. Keep in mind, if you are unhappy with a shade you can always adjust your answers to the quiz or purchase the product from the vendor at a discount only available to Ipsy members. While every month may not be a perfect hit, overall it's definitely worth the money.

There's no way to choose what you get, despite them advertising the service as "personalized". They just send you whatever they happen to toss in your bag.