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Here’s what consumers have asked with answers from Jane staff and previous consumers.
I think this is their thing. I suspect they are in China. I just got notification that after waiting 5 weeks, may be, 10-20 more days. No refund and they don't respond.
Is this a legitimate sight? Like products but don't want to waist my money...
I have very rarely had a problem. Most of my clothes in the last year are from the app. I love it!
Hi Linda, You can visit us on the web or download the Jane app to make purchases there. :) We're just like any other e-commerce site!
Please contact our support team via email at support@jane.com, or via text 1-855-270-JANE, or via phone support at 385-374-6700. We'll get you all taken care of.
I order things from this site weekly. While the shipping price does leave a little to be desired, I have found that generally, the quality of the items seems to be quite high. I typically purchase jewelry, clothing, shoes, etc. and have never had a problem with something being of low quality.
I'm a vendor on Jane. Once the vendor ships your order you should receive tracking #. If not contact Jane customer support.
Hi Charlene, thanks for reaching out. I recommend contacting our support team via email at support@jane.com or via text 1-855-270-JANE and we can assist you with your return. In case it is helpful, you can also find more information about our return policy here: https://jane.kustomer.help/en_us/how-do-i-return-my-order-ryXZaOyf8. Thanks!
Hi Linda, thanks for reaching out. I recommend contacting our support team via email at support@jane.com or via text 1-855-270-JANE and we can assist you with your return. In case it is helpful, you can also find more information about our return policy here: https://jane.kustomer.help/en_us/how-do-i-return-my-order-ryXZaOyf8
