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on 12/27/15I did not have a good experience with Choxi, as they did not honor their posted price on a pair of Uggs that I had ordered for my daughter's Christmas presents. Having worked in high end retail in my younger years, the posted price is always honored. Customer service for Choxi is questionable at best.
You have to deal directly with them for returns, they are like a 3rd party business. A lot of their merchandise comes from other retailers. I had an issue with a return, due to I contacted the company itself, and didn't go through them. So I lost a whopping $12. They are not scammers, but legit. Just read all the fine print when you purchase something. Their quality is a hit and miss, due to how cheap it is. But for quick gifts, fun gadgets, you can't beat their prices, and shipping is only $2. Look online for coupon codes, usually it's for FREE shipping. Every dollar counts.
You have to ask yourself why NoMoreRack changed its name to Choxi without a change in ownership. In my experience, the products are usually described correctly, not always, but usually. And you have to read VERY carefully because if they don't mention something, you shouldn't assume it is going to be acceptable.
The real problem is customer service. When I realized that they weren't honoring the "good for 72 hours" discount for 72 hours, I immediately complained, but they waited 6 hours to reply, and then said I could neither get the charge adjusted, nor cancel the sale, because I'd not cancelled within two hours, because it took them 6 hours to tell me I was being cheated. I ended up refusung delivery of the package, and eventually got my money back after nearly a month, but their customer service was trying their best to get me to go along with being cheated.
They say that the odds of winning he state lottery aren't any better if you actually buy a ticket. You can guess what U think your odds are on the Choxi site. They can't outrun a bad reputatio by changing names but continuing to do the same things that got them that reputation in the first place.
I have never been scammed, but the quality of the items is a hit or miss type of thing. I once bought an item that did not work properly as it was missing a part which I did not notice at first, so I asked customer service if they could send me the missing part, but instead they said to return the whole thing to the manufacturer with original packaging and original tags, which I could not do as I had already thrown out the packaging. So I was stuck with an unusable item. Many of Choxi's items are shipped from distributors, not Choxi itself, so Choxi will only go so far in righting the wrong. Still, I have been pleased with my Choxi purchases most of the time, and their customer service representatives are wonderful.
Well, until recently all my orders were exceptionally good. My most, recent order had three items. Two were delivered without problems. However the last item (ordered in November) has not been dele versed nor do I have any, delivery status. This is with several communications from ChoXi customer service assuring me that my item and business was important. I would be provided a tracking number when they received shipment status from their supplier. Must not have good communication with their supplier as I still have no idea when if ever ai will receive the remaining item.
Hi Joshua B.,
Good day! Thank you for posting your question. Choxi has been in business since 2010 and is verified through Google Trusted Store, Paypal, Authorize.net and Buysafe. All of our products are backed by third-party BuySafe & Google Trusted Store Guarantees and come with a 30 day return policy on all purchases which you will find is competitive across other marketplaces.
If you visit our homepage or one of our product deals you will see our Google Trusted Store badge which shows we have had over 7 million transactions analyzed. From those 7 million transactions; 99.9% were error free, 99% were shipped on time and our average reply time to emails was 0-3 hours. We stand behind our products and are here to be of service to you if ever needed 24/7.
If you need further assistance, you may contact us through this link: https://www.choxi.com/info/customer_service.
Always here to help!
Customer Relations
Choxi - Everything You Love, For Less.